| nr |
titel |
auteur |
tijdschrift |
jaar |
jaarg. |
afl. |
pagina('s) |
type |
| 1 |
A service innovation framework for start-up firms by integrating service experience engineering approach and capability maturity model
|
Wang, K. J.
|
|
2015
|
10 |
4 |
p. 867-916
|
artikel
|
| 2 |
Can complaint-handling efforts promote customer engagement?
|
Cambra-Fierro, Jesús
|
|
2015
|
10 |
4 |
p. 847-866
|
artikel
|
| 3 |
Cognitive and affective constituents of the consumption experience in retail service settings: effects on store loyalty
|
Alan, Alev Kocak
|
|
2015
|
10 |
4 |
p. 715-735
|
artikel
|
| 4 |
Corporate identity management in the banking sector: effects on employees’ identification, identity attractiveness, and job satisfaction
|
Bravo, Rafael
|
|
2015
|
10 |
4 |
p. 687-714
|
artikel
|
| 5 |
Diagnosing service quality using customer reviews: an index approach based on sentiment and gap analyses
|
Song, Bomi
|
|
2015
|
10 |
4 |
p. 775-798
|
artikel
|
| 6 |
How hotels compete on the basis of competitive priorities and their relationship with infrastructural and structural decisions
|
Espino-Rodríguez, Tomás F.
|
|
2015
|
10 |
4 |
p. 737-773
|
artikel
|
| 7 |
Self-service innovativeness scale: introduction, development, and validation of scale
|
Kaushik, Arun Kumar
|
|
2015
|
10 |
4 |
p. 799-822
|
artikel
|
| 8 |
Tourists’ participation and preference-related belief in co-creating value of experience: a nature-based perspective
|
Su, Che-Jen
|
|
2015
|
10 |
4 |
p. 823-846
|
artikel
|
| 9 |
Translating satisfaction determination from health care to the automotive industry
|
Meinzer, Stefan
|
|
2015
|
10 |
4 |
p. 651-685
|
artikel
|
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