| nr |
titel |
auteur |
tijdschrift |
jaar |
jaarg. |
afl. |
pagina('s) |
type |
| 1 |
A novel data-driven weighted sentiment analysis based on information entropy for perceived satisfaction
|
Wang, Zheng
|
|
|
68 |
C |
p.
|
artikel
|
| 2 |
A study on promotion with strategic two-stage customized bundling
|
Huang, Yeu-Shiang
|
|
|
68 |
C |
p.
|
artikel
|
| 3 |
Behavioural intention to use a contact tracing application: The case of StopCovid in France
|
Shahidi, Niousha
|
|
|
68 |
C |
p.
|
artikel
|
| 4 |
Better or Worse? Effects of online promotion habits on customer value: An empirical study
|
Wang, Qian
|
|
|
68 |
C |
p.
|
artikel
|
| 5 |
Chatbots and service failure: When does it lead to customer aggression
|
Huang, Yu-Shan (Sandy)
|
|
|
68 |
C |
p.
|
artikel
|
| 6 |
Choice deferral: The interaction effects of visual boundaries and consumer knowledge
|
Cervi, Cleber
|
|
|
68 |
C |
p.
|
artikel
|
| 7 |
Colours and price offers: How different price communications can affect sales and customers’ perceptions
|
Grandi, Benedetta
|
|
|
68 |
C |
p.
|
artikel
|
| 8 |
Consumer brand engagement concept and measurement: Toward a refined approach
|
Lourenço, Carlos Eduardo
|
|
|
68 |
C |
p.
|
artikel
|
| 9 |
Consumer choice in online vegetable distribution terminals: A Planned Behavior approach
|
Zhou, Guiqin
|
|
|
68 |
C |
p.
|
artikel
|
| 10 |
Consumer confidence and green purchase intention: An application of the stimulus-organism-response model
|
Han, Myat Su
|
|
|
68 |
C |
p.
|
artikel
|
| 11 |
Convenience stores in the digital age: A focus on the customer experience and revisit intentions
|
Gibson, Samantha
|
|
|
68 |
C |
p.
|
artikel
|
| 12 |
Do customers always adopt buy-online-and-pick-up-in-store service? Consideration of location-based store density in omni-channel retailing
|
Li, Qi
|
|
|
68 |
C |
p.
|
artikel
|
| 13 |
Does green morality lead to collaborative consumption behavior toward online collaborative redistribution platforms? Evidence from emerging markets shows the asymmetric roles of pro-environmental self-identity and green personal norms
|
Shang, Dawei
|
|
|
68 |
C |
p.
|
artikel
|
| 14 |
Don't miss the boat when consumers are in-store! Exploring the use of point-of-purchase displays to promote green and non-green products
|
Rizzi, Francesco
|
|
|
68 |
C |
p.
|
artikel
|
| 15 |
Do online sales channels save brands of global companies from consumer boycotts? A geographical analysis
|
Kim, Changju
|
|
|
68 |
C |
p.
|
artikel
|
| 16 |
Economic corollaries of personalized recommendations
|
Molaie, Mir Majid
|
|
|
68 |
C |
p.
|
artikel
|
| 17 |
Editorial Board
|
|
|
|
68 |
C |
p.
|
artikel
|
| 18 |
Effects of the in-store crowd and employee perceptions on intentions to revisit and word-of-mouth via transactional satisfaction: A SOR approach
|
Errajaa, Karim
|
|
|
68 |
C |
p.
|
artikel
|
| 19 |
Emotional and the normative aspects of customers’ reviews
|
Pashchenko, Yana
|
|
|
68 |
C |
p.
|
artikel
|
| 20 |
Enhancing playful customer experience with personalization
|
Lambillotte, Laetitia
|
|
|
68 |
C |
p.
|
artikel
|
| 21 |
Exploring phygital omnichannel luxury retailing for immersive customer experience: The role of rapport and social engagement
|
Pangarkar, Aniruddha
|
|
|
68 |
C |
p.
|
artikel
|
| 22 |
Factors that influence manufacturer and store brand behavioral loyalty
|
Dawes, John
|
|
|
68 |
C |
p.
|
artikel
|
| 23 |
How anticipated pride and guilt influence green consumption in the Middle East: The moderating role of environmental consciousness
|
Haj-Salem, Narjes
|
|
|
68 |
C |
p.
|
artikel
|
| 24 |
How consumption values and perceived brand authenticity inspire fashion masstige purchase? An investigation
|
Das, Manish
|
|
|
68 |
C |
p.
|
artikel
|
| 25 |
How customer engagement in the live-streaming affects purchase intention and customer acquisition, E-tailer's perspective
|
Zheng, Run
|
|
|
68 |
C |
p.
|
artikel
|
| 26 |
How did COVID-19 change what people buy: Evidence from a supermarket chain
|
Zuokas, Danas
|
|
|
68 |
C |
p.
|
artikel
|
| 27 |
How do customers engage in social media-based brand communities: The moderator role of the brand's country of origin?
|
Huang, Yu
|
|
|
68 |
C |
p.
|
artikel
|
| 28 |
How frontline employees' communication styles affect consumers' willingness to interact: The boundary condition of emotional ability similarity
|
Yao, Qi
|
|
|
68 |
C |
p.
|
artikel
|
| 29 |
How luxury retail will change forever – The role of atmospherics in the digital era
|
Klaus, Philipp ‘Phil’
|
|
|
68 |
C |
p.
|
artikel
|
| 30 |
How marketing strategy, perceived value and brand image influence WOM outcomes—The sharing economy perspective
|
Huang, Yung-Chuan
|
|
|
68 |
C |
p.
|
artikel
|
| 31 |
Icing on the cake or gilding the lily? The impact of high-modified model images on purchase intention
|
Lv, Xingyang
|
|
|
68 |
C |
p.
|
artikel
|
| 32 |
I, me, and my everything: Self conceptual traits and compulsive buying behavior
|
Moon, Moin Ahmad
|
|
|
68 |
C |
p.
|
artikel
|
| 33 |
Inclusive or exclusive? Investigating how retail technology can reduce old consumers’ barriers to shopping
|
Pantano, Eleonora
|
|
|
68 |
C |
p.
|
artikel
|
| 34 |
In pursuit of service encounter quality: Will service-oriented high-performance work systems benefit high-contact service industries?
|
Asante, Daniel
|
|
|
68 |
C |
p.
|
artikel
|
| 35 |
Lessons from the COVID19 pandemic: The case of retail and consumer service firms
|
Grimmer, Louise
|
|
|
68 |
C |
p.
|
artikel
|
| 36 |
Measuring the impact of online reviews on consumer purchase decisions – A scale development study
|
Fernandes, Semila
|
|
|
68 |
C |
p.
|
artikel
|
| 37 |
Online food delivery companies' performance and consumers expectations during Covid-19: An investigation using machine learning approach
|
Meena, Purushottam
|
|
|
68 |
C |
p.
|
artikel
|
| 38 |
Orchestrating retail in small cities
|
Ekström, Karin M.
|
|
|
68 |
C |
p.
|
artikel
|
| 39 |
Reexamining emerging market animosity toward western developed countries: A social dilemma in physical retailing consumption under normative influence
|
Fong, Cher-Min
|
|
|
68 |
C |
p.
|
artikel
|
| 40 |
Restaurants’ outdoor signs say more than you think: An enquiry from a linguistic landscape perspective
|
Song, Hanqun
|
|
|
68 |
C |
p.
|
artikel
|
| 41 |
Retailer's decoy strategy versus consumers' reference price effect in a retailer-Stackelberg supply chain
|
Yuan, Yichao
|
|
|
68 |
C |
p.
|
artikel
|
| 42 |
Seekers’ complaint behavior in crowdsourcing: An uncertainty perspective
|
Yang, Xi
|
|
|
68 |
C |
p.
|
artikel
|
| 43 |
Social media celebrities and new world order. What drives purchasing behavior among social media followers?
|
Wahab, Hamza Kaka Abdul
|
|
|
68 |
C |
p.
|
artikel
|
| 44 |
Something underneath? Using a within-subjects design to examine schema congruity theory at an individual level
|
Gao, Xin
|
|
|
68 |
C |
p.
|
artikel
|
| 45 |
The Big Five dyad congruence and compulsive buying: A case of service encounters
|
Ali, Fayaz
|
|
|
68 |
C |
p.
|
artikel
|
| 46 |
The effect of arrival time of travelers at the airport on consumption in commercial establishments
|
Silva, Lenice Mirian da
|
|
|
68 |
C |
p.
|
artikel
|
| 47 |
The effect of COVID-19 on consumers’ channel shopping behaviors: A segmentation study
|
Ngoh, Cheryl-lyn
|
|
|
68 |
C |
p.
|
artikel
|
| 48 |
The effects of acculturation on Hispanic Americans' perceptions of shoplifting
|
Becerra, Enrique P.
|
|
|
68 |
C |
p.
|
artikel
|
| 49 |
The Eureka moment in understanding luxury brand purchases! A non-linear fsQCA-ANN approach
|
Li, Fajin
|
|
|
68 |
C |
p.
|
artikel
|
| 50 |
The golden mean: Research on the mechanism of customer participation in employee service innovation
|
Liu, Dewen
|
|
|
68 |
C |
p.
|
artikel
|
| 51 |
The harmonious role of channel integration and logistics service in Omnichannel retailing: The case of IKEA
|
Prassida, Grandys Frieska
|
|
|
68 |
C |
p.
|
artikel
|
| 52 |
The impact of customer-generated evaluation information on sales in online platform-based markets
|
Kim, Da Yeon
|
|
|
68 |
C |
p.
|
artikel
|
| 53 |
The impact of service robots in retail: Exploring the effect of novelty priming on consumer behavior
|
Wang, Yawei
|
|
|
68 |
C |
p.
|
artikel
|
| 54 |
The role of mobile value and trust as drivers of purchase intentions in m-servicescape
|
Zhani, Najlae
|
|
|
68 |
C |
p.
|
artikel
|
| 55 |
The role of trust and privacy concerns in using social media for e-retail services: The moderating role of COVID-19
|
Alzaidi, Maram Saeed
|
|
|
68 |
C |
p.
|
artikel
|
| 56 |
To resist or to purchase: The causal mechanism of binge-watching and program purchase
|
Song, Lianlian
|
|
|
68 |
C |
p.
|
artikel
|
| 57 |
Understanding the impact of online customers’ shopping experience on online impulsive buying: A study on two leading E-commerce platforms
|
Gulfraz, Muhammad Bilal
|
|
|
68 |
C |
p.
|
artikel
|
| 58 |
Understanding the role of situational factors on online grocery shopping among older adults
|
Kvalsvik, Fifi
|
|
|
68 |
C |
p.
|
artikel
|
| 59 |
User preference mining based on fine-grained sentiment analysis
|
Xiao, Yan
|
|
|
68 |
C |
p.
|
artikel
|
| 60 |
Using instant refunds to improve online return experiences
|
Martínez-López, Francisco J.
|
|
|
68 |
C |
p.
|
artikel
|
| 61 |
What drives product involvement and satisfaction with OFDs amid COVID-19?
|
Das, Manoj
|
|
|
68 |
C |
p.
|
artikel
|
| 62 |
When a clean scent soothes the soul: Developing a positive attitude toward sharing service space with strangers
|
Ardelet, Caroline
|
|
|
68 |
C |
p.
|
artikel
|
| 63 |
When do AI chatbots lead to higher customer satisfaction than human frontline employees in online shopping assistance? Considering product attribute type
|
Ruan, Yanya
|
|
|
68 |
C |
p.
|
artikel
|
| 64 |
Why and when firms respond accommodatively to the product-harm crisis: An institutional perspective
|
Liu, Yang
|
|
|
68 |
C |
p.
|
artikel
|
| 65 |
Why does service inclusion matter? The effect of service exclusion on customer indirect misbehavior
|
Gong, Xiushuang
|
|
|
68 |
C |
p.
|
artikel
|
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