| nr |
titel |
auteur |
tijdschrift |
jaar |
jaarg. |
afl. |
pagina('s) |
type |
| 1 |
Analysis of the adoption of customer facing InStore technologies in retail SMEs
|
Lorente-Martínez, Javier
|
|
|
57 |
C |
p.
|
artikel
|
| 2 |
A neurophysiological exploration of the dynamic nature of emotions during the customer experience
|
Verhulst, Nanouk
|
|
|
57 |
C |
p.
|
artikel
|
| 3 |
An evolutionary game theoretic model for analyzing retailers’ behavior when introducing economy and premium private labels
|
Assarzadegan, Parisa
|
|
|
57 |
C |
p.
|
artikel
|
| 4 |
A PLS-SEM approach to understanding E-SQ, E-Satisfaction and E-Loyalty for fashion E-Retailers in Spain
|
Rodríguez, Pablo Gutiérrez
|
|
|
57 |
C |
p.
|
artikel
|
| 5 |
Applying the multisensory sculpture technique to explore the role of brand usage on multisensory brand experiences
|
Castillo-Villar, Fernando Rey
|
|
|
57 |
C |
p.
|
artikel
|
| 6 |
Beyond good and bad: Challenging the suggested role of emotions in customer experience (CX) research
|
Manthiou, Aikaterini
|
|
|
57 |
C |
p.
|
artikel
|
| 7 |
Can gamification increases consumers’ engagement in fitness apps? The moderating role of commensurability of the game elements
|
Feng, Wenting
|
|
|
57 |
C |
p.
|
artikel
|
| 8 |
Condoms and bananas: Shock advertising explained through congruence theory
|
Lee, Michael S.W.
|
|
|
57 |
C |
p.
|
artikel
|
| 9 |
Creating an effective self-managed service climate for frontline service employees
|
van Esch, Patrick
|
|
|
57 |
C |
p.
|
artikel
|
| 10 |
Customer experience and commitment in retailing: Does customer age matter?
|
Khan, Imran
|
|
|
57 |
C |
p.
|
artikel
|
| 11 |
(Dynamic) willingness to pay and e-commerce: Insights from sparkling wine sector in Russia
|
Fedoseeva, Svetlana
|
|
|
57 |
C |
p.
|
artikel
|
| 12 |
Editorial Board
|
|
|
|
57 |
C |
p.
|
artikel
|
| 13 |
Employee norm-violations in the service encounter during the corona pandemic and their impact on customer satisfaction
|
Söderlund, Magnus
|
|
|
57 |
C |
p.
|
artikel
|
| 14 |
Enhancing brand coolness through perceived luxury values: Insight from luxury fashion brands
|
Loureiro, Sandra Maria Correia
|
|
|
57 |
C |
p.
|
artikel
|
| 15 |
Equilibrium in supply chain network with competition and service level between channels considering consumers' channel preferences
|
Zhang, Guangming
|
|
|
57 |
C |
p.
|
artikel
|
| 16 |
Exploring consumers’ subjective shopping experiences in directly operated luxury brand stores
|
Kauppinen-Räisänen, Hannele
|
|
|
57 |
C |
p.
|
artikel
|
| 17 |
Exploring the resources associated with consumer vulnerability: Designing nuanced retail hardship programs
|
Glavas, Charmaine
|
|
|
57 |
C |
p.
|
artikel
|
| 18 |
How managerial responses to online reviews affect customer satisfaction: An empirical study based on additional reviews
|
Zhao, Yan
|
|
|
57 |
C |
p.
|
artikel
|
| 19 |
Investigating pharmaceutical logistics service quality with refined Kano's model
|
Chen, Mu-Chen
|
|
|
57 |
C |
p.
|
artikel
|
| 20 |
Is it all about consumer engagement? Explaining continuance intention for utilitarian and hedonic service consumption
|
Hepola, Janne
|
|
|
57 |
C |
p.
|
artikel
|
| 21 |
Mall experiences are not universal: The moderating roles of national culture and mall industry age
|
Gilboa, Shaked
|
|
|
57 |
C |
p.
|
artikel
|
| 22 |
Managing customer reactions to brand deletion in B2B and B2C contexts
|
Shah, Purvi
|
|
|
57 |
C |
p.
|
artikel
|
| 23 |
Mobile payment and online to offline retail business models
|
Liao, Shu-Hsien
|
|
|
57 |
C |
p.
|
artikel
|
| 24 |
National versus private brand: A regulatory focus perspective
|
Tran, Trang P.
|
|
|
57 |
C |
p.
|
artikel
|
| 25 |
Non-immersive virtual reality technologies in real estate: How customer experience drives attitudes toward properties and the service provider
|
Pleyers, Gordy
|
|
|
57 |
C |
p.
|
artikel
|
| 26 |
Observation of other's preferential treatment as a constructive catalyst for improved repatronize intentions
|
Chang, Woojung
|
|
|
57 |
C |
p.
|
artikel
|
| 27 |
Online luxury goods with price discount or onsite luxury goods with luxury services: Role of situation-specific thinking styles and socio-demographics
|
Ryu, Sann
|
|
|
57 |
C |
p.
|
artikel
|
| 28 |
‘Online Omnivores’ or ‘Willing but struggling’? Identifying online grocery shopping behavior segments using attitude theory
|
Brand, Christian
|
|
|
57 |
C |
p.
|
artikel
|
| 29 |
Patient experience in the digital age: An investigation into the effect of generational cohorts
|
Alkire (née Nasr), Linda
|
|
|
57 |
C |
p.
|
artikel
|
| 30 |
Personalization and hedonic motivation in creating customer experiences and loyalty in omnichannel retail
|
Tyrväinen, Olli
|
|
|
57 |
C |
p.
|
artikel
|
| 31 |
Persuasive location-based messaging to increase store visits: An exploratory study of fashion shoppers
|
Meents, Selmar
|
|
|
57 |
C |
p.
|
artikel
|
| 32 |
Pillars of sustainable food experiences in the luxury gastronomy sector: A qualitative exploration of Michelin-starred chefs’ motivations
|
Batat, Wided
|
|
|
57 |
C |
p.
|
artikel
|
| 33 |
Price image and the sugrophobia effect on luxury retail purchase intention
|
Cheah, Jun-Hwa
|
|
|
57 |
C |
p.
|
artikel
|
| 34 |
Role of consumption values in the luxury brand experience: Moderating effects of category and the generation gap
|
Han, Sang-Lin
|
|
|
57 |
C |
p.
|
artikel
|
| 35 |
Sensory overload in a shopping environment: Not every sensory modality leads to too much stimulation
|
Doucé, Lieve
|
|
|
57 |
C |
p.
|
artikel
|
| 36 |
Sharing of fake news on social media: Application of the honeycomb framework and the third-person effect hypothesis
|
Talwar, Shalini
|
|
|
57 |
C |
p.
|
artikel
|
| 37 |
Shopping intention at AI-powered automated retail stores (AIPARS)
|
Pillai, Rajasshrie
|
|
|
57 |
C |
p.
|
artikel
|
| 38 |
Street harassment is marketplace discrimination: The impact of street harassment on young female consumers’ marketplace experiences
|
Rosenbaum, Mark S.
|
|
|
57 |
C |
p.
|
artikel
|
| 39 |
The conditional enjoyment-enhancing effect of shipping box aesthetics
|
Schnurr, Benedikt
|
|
|
57 |
C |
p.
|
artikel
|
| 40 |
The consequences of customer-oriented constructive deviance in luxury-hotel restaurants
|
Gong, Taeshik
|
|
|
57 |
C |
p.
|
artikel
|
| 41 |
The effect of interior color on customers’ aesthetic perception, emotion, and behavior in the luxury service
|
Kim, Dongyoup
|
|
|
57 |
C |
p.
|
artikel
|
| 42 |
The end of the world as we know it? The influence of online channels on the luxury customer experience
|
Klaus, Philipp ‘Phil’
|
|
|
57 |
C |
p.
|
artikel
|
| 43 |
The evolving role of hit and niche products in brick-and-mortar retail category assortment planning: A large-scale empirical investigation of U.S. consumer packaged goods
|
Hoskins, Jake D.
|
|
|
57 |
C |
p.
|
artikel
|
| 44 |
The impact of personal, market- and product-relevant factors on patronage behaviour in the automobile tyre replacement market
|
Mahama-Musah, Fuseina
|
|
|
57 |
C |
p.
|
artikel
|
| 45 |
The moderating effect of need for belonging and communal-brand connection on counterfeit purchasing
|
Hawkins, Matthew A.
|
|
|
57 |
C |
p.
|
artikel
|
| 46 |
The phenomenon of purchasing second-hand products by the BOP consumers
|
Mukherjee, Srabanti
|
|
|
57 |
C |
p.
|
artikel
|
| 47 |
The practitioners’ path to customer loyalty: Memorable experiences or frictionless experiences?
|
Williams, Luke
|
|
|
57 |
C |
p.
|
artikel
|
| 48 |
The small, inventory free retail format: The impact on consumer-based brand equity and purchase behavior
|
Slaton, Kelcie
|
|
|
57 |
C |
p.
|
artikel
|
| 49 |
The terror of death and consumers’ sustainability attitudes
|
Rahimah, Anni
|
|
|
57 |
C |
p.
|
artikel
|
| 50 |
Timed intervention in COVID-19 and panic buying
|
Prentice, Catherine
|
|
|
57 |
C |
p.
|
artikel
|
| 51 |
Unusual purchasing behavior during the early stages of the COVID-19 pandemic: The stimulus-organism-response approach
|
Laato, Samuli
|
|
|
57 |
C |
p.
|
artikel
|
| 52 |
What shapes adolescents’ attitudes toward luxury brands? The role of self-worth, self-construal, gender and national culture
|
Bakir, Aysen
|
|
|
57 |
C |
p.
|
artikel
|
| 53 |
Why do people buy organic food? The moderating role of environmental concerns and trust
|
Tandon, Anushree
|
|
|
57 |
C |
p.
|
artikel
|
| 54 |
Why visit theme parks? A leisure constraints and perceived authenticity perspective
|
Tan, Wee-Kheng
|
|
|
57 |
C |
p.
|
artikel
|
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