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                             9 gevonden resultaten
nr titel auteur tijdschrift jaar jaarg. afl. pagina('s) type
1 Cultivating service-oriented citizenship behavior among hotel employees: the instrumental roles of training and compensation Nasurdin, Aizzat Mohd.
2014
9 2 p. 343-360
artikel
2 Does the nature of the relationship really matter? An analysis of the roles of loyalty and involvement in service recovery processes Cambra-Fierro, Jesús
2014
9 2 p. 297-320
artikel
3 Innovation management capabilities in rural and urban knowledge intensive business services: empirical evidence Fernandes, Cristina
2013
9 2 p. 233-256
artikel
4 Marketing tradition-bound products through storytelling: a case study of a Japanese sake brewery Lee, Yong-sook
2014
9 2 p. 281-295
artikel
5 Self-customization of online service environments by users and its effect on their continuance intention Kang, Youn Jung
2014
9 2 p. 321-342
artikel
6 Service business track at INBAM, Barcelona, 2014 “Service Design and Technology” Versendaal, Johan
2013
9 2 p. 183-184
artikel
7 The antecedents and influences of airline loyalty programs: the moderating role of involvement Wang, Edward Shih-Tse
2014
9 2 p. 257-280
artikel
8 The role of social motivations, ability, and opportunity in online know-how exchanges: evidence from the airline services industry Bigné, Enrique
2013
9 2 p. 209-232
artikel
9 Using customer contact centres as relationship marketing instruments Aa, Zanna van der
2013
9 2 p. 185-208
artikel
                             9 gevonden resultaten
 
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