| nr |
titel |
auteur |
tijdschrift |
jaar |
jaarg. |
afl. |
pagina('s) |
type |
| 1 |
Cultivating service-oriented citizenship behavior among hotel employees: the instrumental roles of training and compensation
|
Nasurdin, Aizzat Mohd.
|
|
2014
|
9 |
2 |
p. 343-360
|
artikel
|
| 2 |
Does the nature of the relationship really matter? An analysis of the roles of loyalty and involvement in service recovery processes
|
Cambra-Fierro, Jesús
|
|
2014
|
9 |
2 |
p. 297-320
|
artikel
|
| 3 |
Innovation management capabilities in rural and urban knowledge intensive business services: empirical evidence
|
Fernandes, Cristina
|
|
2013
|
9 |
2 |
p. 233-256
|
artikel
|
| 4 |
Marketing tradition-bound products through storytelling: a case study of a Japanese sake brewery
|
Lee, Yong-sook
|
|
2014
|
9 |
2 |
p. 281-295
|
artikel
|
| 5 |
Self-customization of online service environments by users and its effect on their continuance intention
|
Kang, Youn Jung
|
|
2014
|
9 |
2 |
p. 321-342
|
artikel
|
| 6 |
Service business track at INBAM, Barcelona, 2014 “Service Design and Technology”
|
Versendaal, Johan
|
|
2013
|
9 |
2 |
p. 183-184
|
artikel
|
| 7 |
The antecedents and influences of airline loyalty programs: the moderating role of involvement
|
Wang, Edward Shih-Tse
|
|
2014
|
9 |
2 |
p. 257-280
|
artikel
|
| 8 |
The role of social motivations, ability, and opportunity in online know-how exchanges: evidence from the airline services industry
|
Bigné, Enrique
|
|
2013
|
9 |
2 |
p. 209-232
|
artikel
|
| 9 |
Using customer contact centres as relationship marketing instruments
|
Aa, Zanna van der
|
|
2013
|
9 |
2 |
p. 185-208
|
artikel
|
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