no |
title |
author |
magazine |
year |
volume |
issue |
page(s) |
type |
1 |
Cultivating service-oriented citizenship behavior among hotel employees: the instrumental roles of training and compensation
|
Nasurdin, Aizzat Mohd. |
|
2014 |
9 |
2 |
p. 343-360 |
article |
2 |
Does the nature of the relationship really matter? An analysis of the roles of loyalty and involvement in service recovery processes
|
Cambra-Fierro, Jesús |
|
2014 |
9 |
2 |
p. 297-320 |
article |
3 |
Innovation management capabilities in rural and urban knowledge intensive business services: empirical evidence
|
Fernandes, Cristina |
|
2013 |
9 |
2 |
p. 233-256 |
article |
4 |
Marketing tradition-bound products through storytelling: a case study of a Japanese sake brewery
|
Lee, Yong-sook |
|
2014 |
9 |
2 |
p. 281-295 |
article |
5 |
Self-customization of online service environments by users and its effect on their continuance intention
|
Kang, Youn Jung |
|
2014 |
9 |
2 |
p. 321-342 |
article |
6 |
Service business track at INBAM, Barcelona, 2014 “Service Design and Technology”
|
Versendaal, Johan |
|
2013 |
9 |
2 |
p. 183-184 |
article |
7 |
The antecedents and influences of airline loyalty programs: the moderating role of involvement
|
Wang, Edward Shih-Tse |
|
2014 |
9 |
2 |
p. 257-280 |
article |
8 |
The role of social motivations, ability, and opportunity in online know-how exchanges: evidence from the airline services industry
|
Bigné, Enrique |
|
2013 |
9 |
2 |
p. 209-232 |
article |
9 |
Using customer contact centres as relationship marketing instruments
|
Aa, Zanna van der |
|
2013 |
9 |
2 |
p. 185-208 |
article |