| nr |
titel |
auteur |
tijdschrift |
jaar |
jaarg. |
afl. |
pagina('s) |
type |
| 1 |
A data mining approach for segmentation-based importance-performance analysis (SOM–BPNN–IPA): a new framework for developing customer retention strategies
|
Hosseini, Seyed Yaghoub
|
|
2013
|
8 |
2 |
p. 295-312
|
artikel
|
| 2 |
Complaint, patience, and neglect: responses to a dissatisfying service experience
|
Ro, Heejung
|
|
2013
|
8 |
2 |
p. 197-216
|
artikel
|
| 3 |
Determinates of financial behavior: insights into consumer money attitudes and financial literacy
|
Shih, Tsui-Yii
|
|
2013
|
8 |
2 |
p. 217-238
|
artikel
|
| 4 |
How do personality interactions affect service quality? the perspective of processing efficiency theory
|
Teng, Ching-I
|
|
2013
|
8 |
2 |
p. 375-397
|
artikel
|
| 5 |
Internal and external drivers for quality certification in the service industry: Do they have different impacts on success?
|
Tarí, Juan José
|
|
2013
|
8 |
2 |
p. 337-354
|
artikel
|
| 6 |
Managing innovation and creativity in organizations: an empirical study of service industries in Taiwan
|
Wang, Chung-Jen
|
|
2013
|
8 |
2 |
p. 313-335
|
artikel
|
| 7 |
Moderating effects of the fit between service tangibilization and organizational performance
|
Khang, Jeongwook
|
|
2013
|
8 |
2 |
p. 239-266
|
artikel
|
| 8 |
Performance effects of aligning service innovation and the strategic use of information technology
|
Huang, Hui-Ling
|
|
2013
|
8 |
2 |
p. 171-195
|
artikel
|
| 9 |
Performance evaluation of CPA firms in Taiwan from the perspective of industry-specific client groups
|
Lee, Chia-Chi
|
|
2013
|
8 |
2 |
p. 267-293
|
artikel
|
| 10 |
The cost (and the value) of customer attire: linking high- and low-end dress styles to service quality and prices offered by service employees
|
Vilnai-Yavetz, Iris
|
|
2013
|
8 |
2 |
p. 355-373
|
artikel
|
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