| nr |
titel |
auteur |
tijdschrift |
jaar |
jaarg. |
afl. |
pagina('s) |
type |
| 1 |
Applying Industry 4.0 technologies for the sustainability of small service enterprises
|
Pandya, Darshan
|
|
|
17 |
1 |
p. 37-59
|
artikel
|
| 2 |
Are customer star ratings and sentiments aligned? A deep learning study of the customer service experience in tourism destinations
|
Bigne, Enrique
|
|
|
17 |
1 |
p. 281-314
|
artikel
|
| 3 |
Barriers and opportunities of digital servitization for SMEs: the effect of smart Product-Service System business models
|
Le-Dain, Marie-Anne
|
|
|
17 |
1 |
p. 359-393
|
artikel
|
| 4 |
Can robots recover a service using interactional justice as employees do? A literature review-based assessment
|
Lajante, Mathieu
|
|
|
17 |
1 |
p. 315-357
|
artikel
|
| 5 |
Customer comfort during service robot interactions
|
Becker, Marc
|
|
|
17 |
1 |
p. 137-165
|
artikel
|
| 6 |
Digital transformation trends in service industries
|
Chin, HeeSoo
|
|
|
17 |
1 |
p. 11-36
|
artikel
|
| 7 |
Exploring the antecedents of customers’ willingness to use service robots in restaurants
|
Molinillo, Sebastian
|
|
|
17 |
1 |
p. 167-193
|
artikel
|
| 8 |
How monetization mechanisms in mobile games influence consumers’ identity extensions
|
Lehtonen, Miikka J.
|
|
|
17 |
1 |
p. 113-136
|
artikel
|
| 9 |
Humans and/or robots? Tourists’ preferences towards the humans–robots mix in the service delivery system
|
Ivanov, Stanislav
|
|
|
17 |
1 |
p. 195-231
|
artikel
|
| 10 |
Is the hotel industry really committed to the environment? Answering using the business models framework
|
Quintás, María A.
|
|
|
17 |
1 |
p. 395-428
|
artikel
|
| 11 |
Key concepts in artificial intelligence and technologies 4.0 in services
|
Belk, Russell W.
|
|
|
17 |
1 |
p. 1-9
|
artikel
|
| 12 |
Live support by chatbots with artificial intelligence: A future research agenda
|
Camilleri, Mark Anthony
|
|
|
17 |
1 |
p. 61-80
|
artikel
|
| 13 |
Perceived value of AI-based recommendations service: the case of voice assistants
|
Akdim, K
|
|
|
17 |
1 |
p. 81-112
|
artikel
|
| 14 |
The relationship between entrepreneurial orientation and success of foodservice business: effects of religion
|
Lim, Seongbae
|
|
|
17 |
1 |
p. 429-448
|
artikel
|
| 15 |
Transforming data into information for smart services: integration of morphological analysis and text mining
|
Kim, Minjun
|
|
|
17 |
1 |
p. 257-280
|
artikel
|
| 16 |
Working with AI: can stress bring happiness?
|
Loureiro, Sandra Maria Correia
|
|
|
17 |
1 |
p. 233-255
|
artikel
|
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