| nr |
titel |
auteur |
tijdschrift |
jaar |
jaarg. |
afl. |
pagina('s) |
type |
| 1 |
Correction to: Do customers exhibit gratitude after service recovery? Understanding the moderating role of relationship type
|
Salagrama, Ramakrishna
|
|
|
15 |
4 |
p. 781
|
artikel
|
| 2 |
Do customers exhibit gratitude after service recovery? Understanding the moderating role of relationship type
|
Salagrama, Ramakrishna
|
|
|
15 |
4 |
p. 757-779
|
artikel
|
| 3 |
Exploring the key success factors of films: a survival analysis approach
|
Kim, Ahyun
|
|
|
15 |
4 |
p. 613-638
|
artikel
|
| 4 |
Impact of managerial control on the relationship between customer incivility and frontline employees’ up-selling behavior
|
Hur, Won-Moo
|
|
|
15 |
4 |
p. 639-665
|
artikel
|
| 5 |
Infusing tribal reciprocity into service research: towards an integrated and dynamic view of repayment, retaliation and restorative justice for regenerative service ecosystem wellbeing
|
Finsterwalder, Jörg
|
|
|
15 |
4 |
p. 563-586
|
artikel
|
| 6 |
Structural relationships between psychosocial risk, relationship quality, need for cognition, and quarantine intentions: the case of the quarantine hotel
|
Wu, Hung-Che
|
|
|
15 |
4 |
p. 587-611
|
artikel
|
| 7 |
Technology- or human-related service innovation? Enhancing customer satisfaction, delight, and loyalty in the hospitality industry
|
Tai, Yang-Fei
|
|
|
15 |
4 |
p. 667-694
|
artikel
|
| 8 |
The privacy victim experience of SoLoMo services: impact on trust, service quality, and privacy concerns
|
Yang, Heng-Li
|
|
|
15 |
4 |
p. 725-755
|
artikel
|
| 9 |
Understanding customer-centric socialization in tourism services
|
Yen, HsiuJu Rebecca
|
|
|
15 |
4 |
p. 695-723
|
artikel
|
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