| nr |
titel |
auteur |
tijdschrift |
jaar |
jaarg. |
afl. |
pagina('s) |
type |
| 1 |
Customer-perceived value and loyalty: how do key service quality dimensions matter in the context of B2C e-commerce?
|
Jiang, Ling
|
|
2015
|
10 |
2 |
p. 301-317
|
artikel
|
| 2 |
Enemies of cloud services usage: inertia and switching costs
|
Lucia-Palacios, Laura
|
|
2015
|
10 |
2 |
p. 447-467
|
artikel
|
| 3 |
Measuring word-of-mouth activity after a service encounter: are we measuring what customers communicate?
|
Terblanche, Nic S.
|
|
2015
|
10 |
2 |
p. 283-299
|
artikel
|
| 4 |
Northern and southern Italian social cooperatives during the economic crisis: a multiple factor analysis
|
Costa, Ericka
|
|
2015
|
10 |
2 |
p. 369-392
|
artikel
|
| 5 |
The effect of pre-flight attendants’ emotional intelligence, emotional labor, and emotional exhaustion on commitment to customer service
|
Jeon, Aeeun
|
|
2015
|
10 |
2 |
p. 345-367
|
artikel
|
| 6 |
The influence of the source and valence of word-of-mouth information on post-failure and post-recovery evaluations
|
Hess, Ronald L.
|
|
2015
|
10 |
2 |
p. 319-343
|
artikel
|
| 7 |
The influence of variability and strategy of service supply chains on performance
|
Lo, Sonia M.
|
|
2015
|
10 |
2 |
p. 393-421
|
artikel
|
| 8 |
The multichannel customer’s service experience: building satisfaction and trust
|
Fernández-Sabiote, Estela
|
|
2015
|
10 |
2 |
p. 423-445
|
artikel
|
| 9 |
The role of ethnicity in domestic intercultural service encounters
|
Rizal, Hamid
|
|
2015
|
10 |
2 |
p. 263-282
|
artikel
|
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