| nr |
titel |
auteur |
tijdschrift |
jaar |
jaarg. |
afl. |
pagina('s) |
type |
| 1 |
An efficient time-windowing procedure for scheduling projects under multiple resource constraints
|
Zamani, Reza
|
|
2004
|
26 |
3 |
p. 423-440
|
artikel
|
| 2 |
Approximation and analysis of a call center with flexible and specialized servers
|
Shumsky, Robert A.
|
|
2004
|
26 |
3 |
p. 307-330
|
artikel
|
| 3 |
Editorial - Call Center Management
|
Helber, Stefan
|
|
2004
|
26 |
3 |
p. 305
|
artikel
|
| 4 |
Insurance demand, the elasticity of risk aversion, and relative prudence: a further result
|
Eichner, Thomas
|
|
2004
|
26 |
3 |
p. 441-446
|
artikel
|
| 5 |
Performance analysis of an inbound call center with skills-based routing
|
Stolletz, Raik
|
|
2004
|
26 |
3 |
p. 331-352
|
artikel
|
| 6 |
Scaling and comparison of fluid limits of queues applied to call centers with time-varying parameters
|
Jiménez, Tania
|
|
2004
|
26 |
3 |
p. 413-422
|
artikel
|
| 7 |
The impact of customers’ patience on delay and abandonment: some empirically-driven experiments with the M/M/n + G queue
|
Mandelbaum, Avi
|
|
2004
|
26 |
3 |
p. 377-411
|
artikel
|
| 8 |
The impact of retrials on call center performance
|
Aguir, Salah
|
|
2004
|
26 |
3 |
p. 353-376
|
artikel
|
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