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                             8 results found
no title author magazine year volume issue page(s) type
1 An efficient time-windowing procedure for scheduling projects under multiple resource constraints Zamani, Reza
2004
26 3 p. 423-440
article
2 Approximation and analysis of a call center with flexible and specialized servers Shumsky, Robert A.
2004
26 3 p. 307-330
article
3 Editorial - Call Center Management Helber, Stefan
2004
26 3 p. 305
article
4 Insurance demand, the elasticity of risk aversion, and relative prudence: a further result Eichner, Thomas
2004
26 3 p. 441-446
article
5 Performance analysis of an inbound call center with skills-based routing Stolletz, Raik
2004
26 3 p. 331-352
article
6 Scaling and comparison of fluid limits of queues applied to call centers with time-varying parameters Jiménez, Tania
2004
26 3 p. 413-422
article
7 The impact of customers’ patience on delay and abandonment: some empirically-driven experiments with the M/M/n + G queue Mandelbaum, Avi
2004
26 3 p. 377-411
article
8 The impact of retrials on call center performance Aguir, Salah
2004
26 3 p. 353-376
article
                             8 results found
 
 Koninklijke Bibliotheek - National Library of the Netherlands