| nr |
titel |
auteur |
tijdschrift |
jaar |
jaarg. |
afl. |
pagina('s) |
type |
| 1 |
Adaptation of e-commerce retailing to enhance customer satisfaction within a dynamical system under transfer of risk
|
Datta, Alotosh
|
|
|
84 |
C |
p.
|
artikel
|
| 2 |
Algorithm-based augmented reality increases website visit duration and total online purchase amount: Role of mindfulness
|
Huang, Tseng-Lung
|
|
|
84 |
C |
p.
|
artikel
|
| 3 |
An algorithmic marketing approach to analyzing consumer well-being: Incorporating psychological factors in customer loyalty
|
Zhao, Yu
|
|
|
84 |
C |
p.
|
artikel
|
| 4 |
A new social media programme for brands? A study of the relationship between virtual influencers and brand followers
|
Guo, Zhiwei
|
|
|
84 |
C |
p.
|
artikel
|
| 5 |
An innovative method for improving hotel service using implicit requirement generation and quality function deployment
|
Zhao, Meng
|
|
|
84 |
C |
p.
|
artikel
|
| 6 |
Artificial intelligence digital employees and sustainable innovation in online retail: The mediating role of ambidextrous green innovation and the moderating role of ethical anxiety
|
Wang, Shaofeng
|
|
|
84 |
C |
p.
|
artikel
|
| 7 |
Artificial intelligence in live streaming: How can virtual streamers bring more sales?
|
Chang, Yaping
|
|
|
84 |
C |
p.
|
artikel
|
| 8 |
Balancing identity diversity and product contexts: Understanding consumer trust in AI-enhanced chatbot services
|
Lu, Yangyang
|
|
|
84 |
C |
p.
|
artikel
|
| 9 |
Behind the screens. Privacy and advertising preferences in VoD —the role of privacy concerns, persuasion knowledge, and experience
|
Paliński, Michał
|
|
|
84 |
C |
p.
|
artikel
|
| 10 |
“Being” with the brand in the metaverse: Strengthening brand anthropomorphism to foster brand love
|
Vernuccio, Maria
|
|
|
84 |
C |
p.
|
artikel
|
| 11 |
Beyond and beneath the Metaverse dazzle: The interplay of VR and blockchain-based social exchanges and affordances in determining NFT trading user experience
|
Basu, Bibaswan
|
|
|
84 |
C |
p.
|
artikel
|
| 12 |
Beyond likes and comments: How social proof influences consumer impulse buying on short-form video platforms
|
Huang, Wensheng
|
|
|
84 |
C |
p.
|
artikel
|
| 13 |
Blockchain meets luxury: The role of NFT authentication in luxury retail platforms
|
Jang, Jisu
|
|
|
84 |
C |
p.
|
artikel
|
| 14 |
Brand loyalty and repurchase intention in the face of opportunistic recalls: The moderating role of perceived dialogical CSR communication
|
Hussain, Shahid
|
|
|
84 |
C |
p.
|
artikel
|
| 15 |
Bridging Digital Product Passports and in-store experiences: How augmented reality enhances decision comfort and reuse intentions
|
Jeganathan, Kishokanth
|
|
|
84 |
C |
p.
|
artikel
|
| 16 |
Bridging the intention-behavior-gap through digitalized information (?) - Two laboratory experiments in the textile industry
|
Brand, Benedikt M.
|
|
|
84 |
C |
p.
|
artikel
|
| 17 |
Cafe geography tells how locations vary across retail models
|
Gao, Feng
|
|
|
84 |
C |
p.
|
artikel
|
| 18 |
Chatbots at the frontline: Unveiling antecedents of customers’ willingness to accept chatbot intervention in service recovery
|
Chih, Wen-Hai
|
|
|
84 |
C |
p.
|
artikel
|
| 19 |
Consumers' questions as nudges: Comparing the effect of linguistic cues on LLM chatbot and human responses
|
Wu, Qian
|
|
|
84 |
C |
p.
|
artikel
|
| 20 |
Decoding willingness to buy in live-streaming retail: The application of stimulus organism response model using PLS-SEM and SEM-ANN
|
Hameed, Irfan
|
|
|
84 |
C |
p.
|
artikel
|
| 21 |
Delight my brain and my eyes: Credibility and aesthetic judgments of endorsers
|
Volkmer, Sara Alida
|
|
|
84 |
C |
p.
|
artikel
|
| 22 |
Digitally empowered green public services in environmentally vulnerable areas: Insights from SEM-ANN analysis
|
Sun, Tian
|
|
|
84 |
C |
p.
|
artikel
|
| 23 |
Editorial Board
|
|
|
|
84 |
C |
p.
|
artikel
|
| 24 |
Endorsing alone or with humans: Investigating the impact of virtual influencers’ presentation formats on endorsement effectiveness
|
Deng, Guangkuan
|
|
|
84 |
C |
p.
|
artikel
|
| 25 |
Enhancing social media engagement: Speech act strategies across influencer types
|
Fang, Xing
|
|
|
84 |
C |
p.
|
artikel
|
| 26 |
Exploitative leadership and service employees’ emotional labor: The roles of psychological distress and spousal support
|
Zhao, Jingyou
|
|
|
84 |
C |
p.
|
artikel
|
| 27 |
Exploring moral hazard and adverse selection in the context of greenwashing and organic product consumption
|
Srisathan, Wutthiya Aekthanate
|
|
|
84 |
C |
p.
|
artikel
|
| 28 |
Exploring multimodal factors in online reviews: A machine learning approach to evaluating content effectiveness
|
Zhang, Yuhao
|
|
|
84 |
C |
p.
|
artikel
|
| 29 |
Exploring participation intentions in metaverse-based retail stores: Implications for commute reduction
|
Singh, Rajesh Kumar
|
|
|
84 |
C |
p.
|
artikel
|
| 30 |
Exploring sustainable consumer behaviour in retail: A teacher-student model framework for socio-economic insights
|
Tripathi, Sumit
|
|
|
84 |
C |
p.
|
artikel
|
| 31 |
Exploring the impact of targeted communication on customer experience: A natural experiment
|
Caferra, Rocco
|
|
|
84 |
C |
p.
|
artikel
|
| 32 |
Exploring the moderating role of ethics position between community commitment and oppositional loyalty in Huawei's brand communities
|
Cheng, Guo
|
|
|
84 |
C |
p.
|
artikel
|
| 33 |
Financial services mistreatment, financial access, and financial well-being: A causal mediation analysis
|
Birkenmaier, Julie
|
|
|
84 |
C |
p.
|
artikel
|
| 34 |
Foreign brand names in an emerging market: Implicit country-of-origin perceptions, consumer ethnocentrism, and environmentalism
|
Charinsarn, Alisara Rungnontarat
|
|
|
84 |
C |
p.
|
artikel
|
| 35 |
“From expectations to frustrations”: Dissecting negative experiences to understand negative word-of-mouth in online grocery services
|
Khalek, Sk Abu
|
|
|
84 |
C |
p.
|
artikel
|
| 36 |
From familiarity to acceptance: The impact of Generative Artificial Intelligence on consumer adoption of retail chatbots
|
Arce-Urriza, Marta
|
|
|
84 |
C |
p.
|
artikel
|
| 37 |
Generating product reviews from aspect-based ratings using large language models
|
Pandey, Prince
|
|
|
84 |
C |
p.
|
artikel
|
| 38 |
Green influencers and consumers’ decoupling behaviors for parasocial relationships and sustainability. A comparative study between Korea and Vietnam
|
Le, Hoang Tran Phuoc Mai
|
|
|
84 |
C |
p.
|
artikel
|
| 39 |
How AI enhances employee service innovation in retail: Social exchange theory perspectives and the impact of AI adaptability
|
Ahn, Suhyoung
|
|
|
84 |
C |
p.
|
artikel
|
| 40 |
How do sales promotions, communication agents, and psychological contracts determine purchase hesitation? Evidence from live stream influencers’ fan groups
|
Zhang, Liangbo
|
|
|
84 |
C |
p.
|
artikel
|
| 41 |
How perceived social media influences consumers’ WOM on social media: The moderating impact of fear of negative evaluation
|
Bozkurt, Sıddık
|
|
|
84 |
C |
p.
|
artikel
|
| 42 |
How social crowding undermines happiness from experiential purchases more than material purchases
|
Du, Yingying
|
|
|
84 |
C |
p.
|
artikel
|
| 43 |
How to introduce? The effects of new product preannouncement content on consumer engagements in enterprise social media
|
Chen, Man
|
|
|
84 |
C |
p.
|
artikel
|
| 44 |
I am too young for this! A moderated-mediation model of metaverse commerce resistance
|
Ooi, Keng-Boon
|
|
|
84 |
C |
p.
|
artikel
|
| 45 |
I bought it and I feel good! An examination of fit factors and self-evaluation related to confident clothing decisions and psychological well-being
|
Hossain, Md. Jakir
|
|
|
84 |
C |
p.
|
artikel
|
| 46 |
Identifying targeted needs from online marketer- and user-generated data
|
Bai, Ye
|
|
|
84 |
C |
p.
|
artikel
|
| 47 |
Influential factors of streamer popularity in the live streaming platform
|
Guo, Shuhui
|
|
|
84 |
C |
p.
|
artikel
|
| 48 |
Integrating game theory and data-driven optimization models for online retailers with reusable packaging adoption
|
Xu, Xianhao
|
|
|
84 |
C |
p.
|
artikel
|
| 49 |
Interaction between online retail platforms' private label brand introduction and manufacturers' channel selection
|
Chu, Qihuan
|
|
|
84 |
C |
p.
|
artikel
|
| 50 |
Interplay between minimalism, moral identity, and ethically minded consumer behavior in retail context: Cross-cultural investigation of Indian and American consumers
|
Sreen, Naman
|
|
|
84 |
C |
p.
|
artikel
|
| 51 |
Key determinants of purchase intentions for geographical indication agricultural products: A hybrid PLS-SEM and ANN approach
|
Lv, Zhe
|
|
|
84 |
C |
p.
|
artikel
|
| 52 |
Linking components of social media usage to psychological distress: Integrating the situational theory of problem-solving and social capital theory
|
Tian, Wei
|
|
|
84 |
C |
p.
|
artikel
|
| 53 |
Mining the truth: A text mining approach to understanding perceived deceptive counterfeits and online ratings
|
Moqbel, Murad
|
|
|
84 |
C |
p.
|
artikel
|
| 54 |
More than enough is too much: Curvilinear relationship between anchor body movements and sales in live streaming e-commerce
|
Yang, Yang
|
|
|
84 |
C |
p.
|
artikel
|
| 55 |
Natural intelligence in autonomous vehicles: Redefining the path to human-centric adoption
|
Banda, Lakshmi Ganesh
|
|
|
84 |
C |
p.
|
artikel
|
| 56 |
Neuro-signaling techniques in advertisement endorsements: Unveiling consumer responses and behavioral trends
|
Adalarasu, K.
|
|
|
84 |
C |
p.
|
artikel
|
| 57 |
Online retailing and the metaverse: Addressing stakeholder impediments in e-commerce
|
Kashyap, Abhishek
|
|
|
84 |
C |
p.
|
artikel
|
| 58 |
“Planting” meat substitutes in the meat shelf: An online and two supermarket field experiments to explore the effect of placing meat substitutes next to meat
|
van der Meer, M.
|
|
|
84 |
C |
p.
|
artikel
|
| 59 |
Platforms empower: Mining online reviews for supporting consumers decisions
|
Wu, Peng
|
|
|
84 |
C |
p.
|
artikel
|
| 60 |
Platform's premium store brand introduction and sales mode selection strategies with the cost-advantageous manufacturer
|
Peng, Xiankun
|
|
|
84 |
C |
p.
|
artikel
|
| 61 |
Predicting retail shop number against roadside tree canopy shade: A national wide demonstration across 148 cities of China
|
Liu, Yifeng
|
|
|
84 |
C |
p.
|
artikel
|
| 62 |
Product-independent or product-dependent: The impact of virtual influencers’ primed identity on purchase intention
|
Wang, Xueying
|
|
|
84 |
C |
p.
|
artikel
|
| 63 |
Providing social support in technology-based service encounters: Activating intrinsic motivations to create better outcomes
|
Aslan, Marjan
|
|
|
84 |
C |
p.
|
artikel
|
| 64 |
Recovering customer satisfaction after a chatbot service failure – The effect of gender
|
Rese, Alexandra
|
|
|
84 |
C |
p.
|
artikel
|
| 65 |
Retailing education as panaceas: Exploring the effects of knowledge transfer on organizational and employee outcomes
|
Hyun, Hyowon
|
|
|
84 |
C |
p.
|
artikel
|
| 66 |
Retail value creation through augmented reality: The role of task-technology fit, consumer knowledge, and personality
|
Rumokoy, Farlane S.
|
|
|
84 |
C |
p.
|
artikel
|
| 67 |
Revitalizing retail: The roles of functionality and recreation in shaping mall experiences in a changing retail era
|
Gilboa, Shaked
|
|
|
84 |
C |
p.
|
artikel
|
| 68 |
Rough is durable, smooth is user-friendly: Effects of surface visual roughness on consumers’ perception and product preference
|
Chen, Jiuqi
|
|
|
84 |
C |
p.
|
artikel
|
| 69 |
Seeking effective fit: The impact of brand-influencer fit types on consumer brand attitude
|
Che, Siyu
|
|
|
84 |
C |
p.
|
artikel
|
| 70 |
Self-reliance vs. Dependence: Optimal live streaming strategies selection for E-retailers at different developmental stages
|
Chen, Yue
|
|
|
84 |
C |
p.
|
artikel
|
| 71 |
Service ads in the era of generative AI: Disclosures, trust, and intangibility
|
Grigsby, Jamie L.
|
|
|
84 |
C |
p.
|
artikel
|
| 72 |
Service employees’ workplace incivility and career regret: Mediation of organizational dehumanization and moderation of psychological safety
|
Shin, Gyeongpyo
|
|
|
84 |
C |
p.
|
artikel
|
| 73 |
Smart product brands – The interrelation of smart products and buyer personality traits
|
Paetz, Friederike
|
|
|
84 |
C |
p.
|
artikel
|
| 74 |
Temporal buffering: Exploring how temporal distance affects consumers’ reactions to product recalls
|
Shao, Qianwen
|
|
|
84 |
C |
p.
|
artikel
|
| 75 |
The busier, the more outcome-oriented? How perceived busyness shapes preference for advertising appeals
|
Wang, Xiaoqin
|
|
|
84 |
C |
p.
|
artikel
|
| 76 |
The interactive effect of recommendation subjects and message types on consumers' suboptimal food purchase intentions
|
Li, Sinan
|
|
|
84 |
C |
p.
|
artikel
|
| 77 |
The mediating effect of user satisfaction and the moderated mediating effect of AI anxiety on the relationship between perceived usefulness and subscription payment intention
|
Liu, Yang
|
|
|
84 |
C |
p.
|
artikel
|
| 78 |
The power of voice: Investigating the effects of streamer voice characteristics on sales performance in live streaming E-commerce
|
Luo, Lijuan
|
|
|
84 |
C |
p.
|
artikel
|
| 79 |
The retail strategies of luxury fashion firms in the metaverse: Enhancing brand experiences
|
Hu, Lala
|
|
|
84 |
C |
p.
|
artikel
|
| 80 |
The role of green brand image in explaining European consumers’ reactions to different types of sustainable packaging
|
Plotkina, Daria
|
|
|
84 |
C |
p.
|
artikel
|
| 81 |
The use of (non)exotic leathers by (non)favourite luxury brands: An attachment theory perspective
|
Lee Park, Camila
|
|
|
84 |
C |
p.
|
artikel
|
| 82 |
Understanding how narrative attributes of sponsored food vlog affect viewers' engagement: Evidence from Egypt
|
Elshazly, Ahmed
|
|
|
84 |
C |
p.
|
artikel
|
| 83 |
Understanding user motivations for goal disclosure on social media: Structure, measurement and impact on goal attainment
|
Li, Jian
|
|
|
84 |
C |
p.
|
artikel
|
| 84 |
Unpacking when and how business analytics affect firm performance and customer satisfaction: A longitudinal examination
|
Alfadhel, Mutasim
|
|
|
84 |
C |
p.
|
artikel
|
| 85 |
Unraveling how poor logistics service quality of cross-border E-commerce influences customer complaints based on text mining and association analysis
|
Zhang, Yu
|
|
|
84 |
C |
p.
|
artikel
|
| 86 |
When peripheral route meets central route: An elaboration likelihood model of sales performance in live commerce
|
Wang, Qian
|
|
|
84 |
C |
p.
|
artikel
|
| 87 |
Which corporate social responsibility (CSR) approach optimizes customer engagement behavior? The role of customer-brand identification, brand love, and social communication
|
Dahrouj, Rasha
|
|
|
84 |
C |
p.
|
artikel
|
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