| nr |
titel |
auteur |
tijdschrift |
jaar |
jaarg. |
afl. |
pagina('s) |
type |
| 1 |
Are 1-endings the new 9-endings? An alternative for generating price discount perceptions
|
Dogerlioglu-Demir, Kivilcim
|
|
|
66 |
C |
p.
|
artikel
|
| 2 |
Assessing co-creation based competitive advantage through consumers’ need for differentiation
|
Sahi, Gurjeet Kaur
|
|
|
66 |
C |
p.
|
artikel
|
| 3 |
A strategic framework for technological innovations in support of the customer experience: A focus on luxury retailers
|
Pantano, Eleonora
|
|
|
66 |
C |
p.
|
artikel
|
| 4 |
Building user engagement to mhealth apps from a learning perspective: Relationships among functional, emotional and social drivers of user value
|
Santos-Vijande, María Leticia
|
|
|
66 |
C |
p.
|
artikel
|
| 5 |
Contactless but loyal customers: The roles of anxiety and sociability in the hotel service context
|
Li, Mingfei
|
|
|
66 |
C |
p.
|
artikel
|
| 6 |
Corporate Social Responsibility in franchise chains: Specificities, insights from French franchise chains’ CSD, and avenues for future research
|
Le Bot, Corentin
|
|
|
66 |
C |
p.
|
artikel
|
| 7 |
Customer engagement in the context of retail mobile apps: A contingency model integrating spatial presence experience and its drivers
|
Ho, Xuan Huong
|
|
|
66 |
C |
p.
|
artikel
|
| 8 |
Customers who misbehave: Identifying restaurant guests “acting out” via asymmetric case models
|
Chaouali, Walid
|
|
|
66 |
C |
p.
|
artikel
|
| 9 |
Determinants of switching intention from web-based stores to retail apps: Habit as a moderator
|
Iranmanesh, Mohammad
|
|
|
66 |
C |
p.
|
artikel
|
| 10 |
Developing and validating a multidisciplinary scale of E-retailing website elements
|
Alnawas, Ibrahim
|
|
|
66 |
C |
p.
|
artikel
|
| 11 |
Editorial Board
|
|
|
|
66 |
C |
p.
|
artikel
|
| 12 |
Enhancing frontline employee support during a product-harm crisis: Evidence and strategic managerial implications for firms
|
Pangarkar, Aniruddha
|
|
|
66 |
C |
p.
|
artikel
|
| 13 |
Examining the role of receptivity to green communication, altruism and openness to change on young consumers’ intention to purchase green apparel: A multi-analytical approach
|
Tewari, Alok
|
|
|
66 |
C |
p.
|
artikel
|
| 14 |
Explaining the willingness of consumers to bring their own reusable coffee cups under the condition of monetary incentives
|
Nicolau, Juan Luis
|
|
|
66 |
C |
p.
|
artikel
|
| 15 |
Exploring passenger and flight characteristics' impacts on airport retail income: Evidence from Incheon International Airport
|
Choi, Jong Hae
|
|
|
66 |
C |
p.
|
artikel
|
| 16 |
Facial expressions of beneficiaries and donation intentions of potential donors: Effects of the number of beneficiaries in charity advertising
|
Li, Meng-Ran
|
|
|
66 |
C |
p.
|
artikel
|
| 17 |
Game meats: Consumption values, theory of planned behaviour, and the moderating role of food neophobia/neophiliac behaviour
|
D'Souza, Clare
|
|
|
66 |
C |
p.
|
artikel
|
| 18 |
How a “China-made” label influences Chinese Youth's product evaluation: The priming effect of patriotic and nationalistic news
|
Yu, Anqi
|
|
|
66 |
C |
p.
|
artikel
|
| 19 |
How customers motive attributions impact intentions to use an interactive kiosk in-store
|
van de Sanden, Stephanie
|
|
|
66 |
C |
p.
|
artikel
|
| 20 |
“I can get no e-satisfaction”. What analytics say? Evidence using satisfaction data from e-commerce
|
Griva, Anastasia
|
|
|
66 |
C |
p.
|
artikel
|
| 21 |
“I follow what you post!”: The role of social media influencers’ content characteristics in consumers' online brand-related activities (COBRAs)
|
Cheung, Man Lai
|
|
|
66 |
C |
p.
|
artikel
|
| 22 |
(Im)Balanced customer-oriented behaviors and AI chatbots' Efficiency–Flexibility performance: The moderating role of customers’ rational choices
|
Fan, Hua
|
|
|
66 |
C |
p.
|
artikel
|
| 23 |
Impact of trust and knowledge in the food chain on motivation-behavior gap in green consumption
|
Dong, Xuemei
|
|
|
66 |
C |
p.
|
artikel
|
| 24 |
Influencer marketing: Homophily, customer value co-creation behaviour and purchase intention
|
Bu, Yi
|
|
|
66 |
C |
p.
|
artikel
|
| 25 |
Information effects of warehouse automation on sales in omnichannel retailing
|
Tagashira, Takumi
|
|
|
66 |
C |
p.
|
artikel
|
| 26 |
Joint modeling of effects of customer tier program on customer purchase duration and purchase amount
|
Nishio, Kazuki
|
|
|
66 |
C |
p.
|
artikel
|
| 27 |
Judging a book by its cover? The role of unconventional appearance on social media influencers effectiveness
|
Fernandes, Teresa
|
|
|
66 |
C |
p.
|
artikel
|
| 28 |
Key influencing factors of green vegetable consumption in Beijing, China
|
Yin, Zhengqing
|
|
|
66 |
C |
p.
|
artikel
|
| 29 |
Location effects: Geo-spatial and socio-demographic determinants of sales dynamics in brick-and-mortar retail stores
|
Formánek, Tomáš
|
|
|
66 |
C |
p.
|
artikel
|
| 30 |
Luxury fashion brand customers’ perceptions of mobile marketing: Evidence of multiple communications and marketing channels
|
Azemi, Yllka
|
|
|
66 |
C |
p.
|
artikel
|
| 31 |
Marketing luxury services beyond affluence in the new normal: Insights from fine dining during the coronavirus pandemic
|
Lim, Weng Marc
|
|
|
66 |
C |
p.
|
artikel
|
| 32 |
Mobile payment apps filling value gaps: Integrating consumption values with initial trust and customer involvement
|
Chakraborty, Debarun
|
|
|
66 |
C |
p.
|
artikel
|
| 33 |
Moderating effect of customer's retail format perception on customer satisfaction formation: An empirical study of mini-supermarkets in an urban retail market setting
|
Yokoyama, Narimasa
|
|
|
66 |
C |
p.
|
artikel
|
| 34 |
More expectations, more disappointments: Ego depletion in uncertain promotion
|
Tang, Jiansheng
|
|
|
66 |
C |
p.
|
artikel
|
| 35 |
Reconceptualizing value creation: Exploring the role of goal congruence in the Co-creation process
|
Sheng, Margaret L.
|
|
|
66 |
C |
p.
|
artikel
|
| 36 |
Revisiting the showrooming effect on online and offline retailers: The strategic role of in-store service
|
Wang, Junbin
|
|
|
66 |
C |
p.
|
artikel
|
| 37 |
Same but different - The effect of the unit of measure on the valuation of a unit price
|
Ohlwein, Martin
|
|
|
66 |
C |
p.
|
artikel
|
| 38 |
Social determinants of panic buying behaviour amidst COVID-19 pandemic: The role of perceived scarcity and anticipated regret
|
Yuen, Kum Fai
|
|
|
66 |
C |
p.
|
artikel
|
| 39 |
“Take it or leave it?”: Evidence on cultural differences affecting return behaviour for Gen Z
|
Serravalle, Francesca
|
|
|
66 |
C |
p.
|
artikel
|
| 40 |
The balancing act: How do moral norms and anticipated pride drive food waste/reduction behaviour?
|
Talwar, Shalini
|
|
|
66 |
C |
p.
|
artikel
|
| 41 |
The determinants of Women's redemption of geo-targeted m-coupons
|
Ladhari, Riadh
|
|
|
66 |
C |
p.
|
artikel
|
| 42 |
The effect of overspending on tariff choices and customer churn: Evidence from mobile plan choices
|
Jin, Haofeng
|
|
|
66 |
C |
p.
|
artikel
|
| 43 |
The impact of customised mobile marketing on passenger shopping behaviour in the airport terminal
|
Wu, Cheng-Lung
|
|
|
66 |
C |
p.
|
artikel
|
| 44 |
The manifestation of luxury value dimensions in brand engagement in self-concept
|
Ostovan, Nima
|
|
|
66 |
C |
p.
|
artikel
|
| 45 |
The role of brand experience, brand resonance and brand trust in luxury consumption
|
Husain, Rehan
|
|
|
66 |
C |
p.
|
artikel
|
| 46 |
The role of utilitarian and hedonic aspects in the continuance intention to use social mobile apps
|
Akdim, Khaoula
|
|
|
66 |
C |
p.
|
artikel
|
| 47 |
Understanding organization-customer links in a service setting in Russia
|
Ashill, Nick
|
|
|
66 |
C |
p.
|
artikel
|
| 48 |
Value co-creation and employee service behaviours: The moderating role of trust in employee - hotel relationship
|
Boadi, Evans Asante
|
|
|
66 |
C |
p.
|
artikel
|
| 49 |
Veganism: Theory of planned behaviour, ethical concerns and the moderating role of catalytic experiences
|
D'Souza, Clare
|
|
|
66 |
C |
p.
|
artikel
|
| 50 |
What online game spectators want from their twitch streamers: Flow and well-being perspectives
|
Kim, Minseong
|
|
|
66 |
C |
p.
|
artikel
|
| 51 |
Will artificial intelligence replace human customer service? The impact of communication quality and privacy risks on adoption intention
|
Song, Mengmeng
|
|
|
66 |
C |
p.
|
artikel
|
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