| nr |
titel |
auteur |
tijdschrift |
jaar |
jaarg. |
afl. |
pagina('s) |
type |
| 1 |
Adoption of in-store mobile payment: Are perceived risk and convenience the only drivers?
|
de Kerviler, Gwarlann
|
|
|
31 |
C |
p. 334-344
|
artikel
|
| 2 |
Altruistic eWOM marketing: More than an alternative to monetary incentives
|
Reimer, Thomas
|
|
|
31 |
C |
p. 323-333
|
artikel
|
| 3 |
An empirical study of the relationship between shopping environment, customer perceived value, satisfaction, and loyalty in the UAE malls context
|
El-Adly, Mohammed Ismail
|
|
|
31 |
C |
p. 217-227
|
artikel
|
| 4 |
Are reward cards just a business deal? The role of calculative versus emotional card commitment in driving store loyalty
|
Pandit, Ameet
|
|
|
31 |
C |
p. 355-360
|
artikel
|
| 5 |
Brand loyalty among Norwegian car owners
|
Jørgensen, Finn
|
|
|
31 |
C |
p. 256-264
|
artikel
|
| 6 |
Comparing perceived insecurity among customers and retail staff during service encounters
|
Koistinen, Katri
|
|
|
31 |
C |
p. 80-92
|
artikel
|
| 7 |
Consumers' purchasing decisions regarding environmentally friendly products: An empirical analysis of German consumers
|
Moser, Andrea K.
|
|
|
31 |
C |
p. 389-397
|
artikel
|
| 8 |
Demand forecasting based on natural computing approaches applied to the foodstuff retail segment
|
Veiga, Claudimar Pereira da
|
|
|
31 |
C |
p. 174-181
|
artikel
|
| 9 |
Dimensions and outcomes of experience quality in tourism: The case of Port wine cellars
|
Fernandes, Teresa
|
|
|
31 |
C |
p. 371-379
|
artikel
|
| 10 |
Editorial board
|
|
|
|
31 |
C |
p. IFC
|
artikel
|
| 11 |
Effect of social support on customer satisfaction and citizenship behavior in online brand communities: The moderating role of support source
|
Zhu, Dong Hong
|
|
|
31 |
C |
p. 287-293
|
artikel
|
| 12 |
Exploring the link between customer experience–loyalty–consumer spend
|
Srivastava, Mala
|
|
|
31 |
C |
p. 277-286
|
artikel
|
| 13 |
Forging relationships to coproduce: A Consumer Commitment Model in an extended service encounter
|
Guo, Lin
|
|
|
31 |
C |
p. 380-388
|
artikel
|
| 14 |
Generation X vs. Generation Y – A decade of online shopping
|
Lissitsa, Sabina
|
|
|
31 |
C |
p. 304-312
|
artikel
|
| 15 |
How can the word “NEW” evoke consumers' experiences of novelty and interest?
|
Sung, Billy
|
|
|
31 |
C |
p. 166-173
|
artikel
|
| 16 |
How context interferes with similarity-attraction between customers and service providers
|
Arndt, Aaron D.
|
|
|
31 |
C |
p. 294-303
|
artikel
|
| 17 |
How impulse buying influences compulsive buying: The central role of consumer anxiety and escapism
|
Darrat, Aadel A.
|
|
|
31 |
C |
p. 103-108
|
artikel
|
| 18 |
Identifying opportunities for improvement in online shopping sites
|
Tontini, Gerson
|
|
|
31 |
C |
p. 228-238
|
artikel
|
| 19 |
Influence of salespersons' nonverbal communication cues on consumer shopping behaviour
|
Das, Gopal
|
|
|
31 |
C |
p. 199-206
|
artikel
|
| 20 |
Please explain why it happened! How perceived justice and customer involvement affect post co-recovery evaluations: A study of Iranian online shoppers
|
Gohary, Ali
|
|
|
31 |
C |
p. 127-142
|
artikel
|
| 21 |
Predictors and effects of retail brand equity – A cross-sectoral analysis
|
Swoboda, Bernhard
|
|
|
31 |
C |
p. 265-276
|
artikel
|
| 22 |
Price transparency reflects assurance and reliability
|
Mittal, Divya
|
|
|
31 |
C |
p. 43-51
|
artikel
|
| 23 |
Private label usage and store loyalty: The moderating impact of shopping value
|
İpek, İlayda
|
|
|
31 |
C |
p. 72-79
|
artikel
|
| 24 |
Quality, Value? – Insights into Medical Tourists’ Attitudes and Behaviors
|
Prajitmutita, Lyn Manassannan
|
|
|
31 |
C |
p. 207-216
|
artikel
|
| 25 |
Rebate redemption requirements – Can they discourage redeeming?
|
Currie, Shane
|
|
|
31 |
C |
p. 117-126
|
artikel
|
| 26 |
Retail career attractiveness to college students: Connecting individual characteristics to the trade-off of job attributes
|
Oh, Hyunjoo
|
|
|
31 |
C |
p. 345-354
|
artikel
|
| 27 |
Role of gratitude and obligation in long term customer relationships
|
Dewani, Prem Prakash
|
|
|
31 |
C |
p. 143-156
|
artikel
|
| 28 |
Satisfaction of mall shoppers: A study on perceived utilitarian and hedonic shopping values
|
Kesari, Bikrant
|
|
|
31 |
C |
p. 22-31
|
artikel
|
| 29 |
Service attributes as drivers of behavioral loyalty in casinos: The mediating effect of attitudinal loyalty
|
Bilgihan, Anil
|
|
|
31 |
C |
p. 14-21
|
artikel
|
| 30 |
Shopping well-being: Is it just a matter of pleasure or doing the task? The role of shopper's gender and self-congruity
|
El Hedhli, Kamel
|
|
|
31 |
C |
p. 1-13
|
artikel
|
| 31 |
The Big Five, happiness, and shopping
|
Goldsmith, Ronald
|
|
|
31 |
C |
p. 52-61
|
artikel
|
| 32 |
The concept of near money in loyalty programmes
|
Chan, May
|
|
|
31 |
C |
p. 246-255
|
artikel
|
| 33 |
The effect of benefits generated from interacting with branded mobile apps on consumer satisfaction and purchase intentions
|
Alnawas, Ibrahim
|
|
|
31 |
C |
p. 313-322
|
artikel
|
| 34 |
The impact of service failure on brand credibility
|
Bougoure, Ursula Sigrid
|
|
|
31 |
C |
p. 62-71
|
artikel
|
| 35 |
The influence of sale announcement on the optimal policy of an inventory system with perishable items
|
Afshar-Nadjafi, Behrouz
|
|
|
31 |
C |
p. 239-245
|
artikel
|
| 36 |
The maximizing consumer wants even more choices: How consumers cope with the marketplace of overchoice
|
Mittal, Banwari
|
|
|
31 |
C |
p. 361-370
|
artikel
|
| 37 |
The restorative potential of shopping malls
|
Rosenbaum, Mark S.
|
|
|
31 |
C |
p. 157-165
|
artikel
|
| 38 |
Understanding effects of co-creation on cognitive, affective and behavioral evaluations in service recovery: An ethnocultural analysis
|
Gohary, Ali
|
|
|
31 |
C |
p. 182-198
|
artikel
|
| 39 |
Understanding on-the-go consumption: Identifying and quantifying its determinants
|
Benoit (née Moeller), Sabine
|
|
|
31 |
C |
p. 32-42
|
artikel
|
| 40 |
When less is better than more: Just-below discount in tensile price promotions
|
Banerjee, Prantosh J.
|
|
|
31 |
C |
p. 93-102
|
artikel
|
| 41 |
Will they return? Getting private label consumers to come back: Price, promotion, and new product effects
|
Abril, Carmen
|
|
|
31 |
C |
p. 109-116
|
artikel
|
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