| nr |
titel |
auteur |
tijdschrift |
jaar |
jaarg. |
afl. |
pagina('s) |
type |
| 1 |
An empirical analysis of factors predicting the behavioral intention to adopt Internet shopping technology among non-shoppers in a developing country context: Does gender matter?
|
Faqih, Khaled M.S.
|
|
2016
|
30 |
C |
p. 140-164
25 p.
|
artikel
|
| 2 |
Augmented reality: Research agenda for studying the impact of its media characteristics on consumer behaviour
|
Javornik, Ana
|
|
2016
|
30 |
C |
p. 252-261
10 p.
|
artikel
|
| 3 |
Constructive deviance as a driver for performance in retail
|
Mertens, Willem
|
|
2016
|
30 |
C |
p. 193-203
11 p.
|
artikel
|
| 4 |
Customer perceptions of frontline employee service delivery: A study of Russian bank customer satisfaction and behavioural intentions
|
Rod, Michel
|
|
2016
|
30 |
C |
p. 212-221
10 p.
|
artikel
|
| 5 |
Deriving age and gender from forenames for consumer analytics
|
Lansley, Guy
|
|
2016
|
30 |
C |
p. 271-278
8 p.
|
artikel
|
| 6 |
Do channel members value the multiple-cooperation strategy?
|
Yan, Ruiliang
|
|
2016
|
30 |
C |
p. 84-95
12 p.
|
artikel
|
| 7 |
Do time constraint and emergency purchase situation exert same influence on shopping? A study under haptic touch influence
|
Abhishek,
|
|
2016
|
30 |
C |
p. 242-251
10 p.
|
artikel
|
| 8 |
Editorial board
|
|
|
2016
|
30 |
C |
p. IFC-
1 p.
|
artikel
|
| 9 |
Enhancing patients' hospital satisfaction by taking advantage of interpersonal similarity
|
Luther, Louisa
|
|
2016
|
30 |
C |
p. 50-58
9 p.
|
artikel
|
| 10 |
Factors influencing generation Y’s purchase intentions of prototypical versus me-too brands
|
Quintal, Vanessa
|
|
2016
|
30 |
C |
p. 175-183
9 p.
|
artikel
|
| 11 |
Financial advisory services meetings and their impact on saving behavior – A difference-in-difference analysis
|
Hermansson, Cecilia
|
|
2016
|
30 |
C |
p. 131-139
9 p.
|
artikel
|
| 12 |
Leading national brands facing store brands competition: Is price competitiveness the only thing that matters?
|
Fornari, Daniele
|
|
2016
|
30 |
C |
p. 234-241
8 p.
|
artikel
|
| 13 |
Linking usage and shopping: How value experiences can distinguish consumers
|
Inès, Gicquel
|
|
2016
|
30 |
C |
p. 165-174
10 p.
|
artikel
|
| 14 |
Main-format dominance in consumers’ FMCG cross-format shopping patterns
|
Klein, Andreas
|
|
2016
|
30 |
C |
p. 105-115
11 p.
|
artikel
|
| 15 |
Modelling and Investigating the relationship of after sales service quality with customer satisfaction, retention and loyalty – A case study of home appliances business
|
Murali, S.
|
|
2016
|
30 |
C |
p. 67-83
17 p.
|
artikel
|
| 16 |
Modelling effects of consumer animosity: Consumers' willingness to buy foreign and hybrid products
|
Cheah, Isaac
|
|
2016
|
30 |
C |
p. 184-192
9 p.
|
artikel
|
| 17 |
Online purchase determinants of loyalty: The mediating effect of satisfaction in tourism
|
Pereira, Hélia Gonçalves
|
|
2016
|
30 |
C |
p. 279-291
13 p.
|
artikel
|
| 18 |
Retailer use of a professional social media network: Insights from franchising
|
Kacker, Manish
|
|
2016
|
30 |
C |
p. 222-233
12 p.
|
artikel
|
| 19 |
Self-expressiveness in shopping
|
Sirgy, M. Joseph
|
|
2016
|
30 |
C |
p. 292-299
8 p.
|
artikel
|
| 20 |
The antecedents of customer loyalty: A moderated mediation model of customer relationship management quality and brand image
|
Nyadzayo, Munyaradzi W.
|
|
2016
|
30 |
C |
p. 262-270
9 p.
|
artikel
|
| 21 |
The effect of frontline employees’ personal self-disclosure on consumers’ encounter experience
|
Andersson, Pernille K.
|
|
2016
|
30 |
C |
p. 40-49
10 p.
|
artikel
|
| 22 |
The expected retail customer: Value co-creator, co-producer or disturbance?
|
Fellesson, Markus
|
|
2016
|
30 |
C |
p. 204-211
8 p.
|
artikel
|
| 23 |
The interacting effect of virtual agents’ gender and dressing style on attractiveness and subsequent consumer online behavior
|
Lunardo, Renaud
|
|
2016
|
30 |
C |
p. 59-66
8 p.
|
artikel
|
| 24 |
The modernization of fresh food retailing in China: The role of consumers
|
Maruyama, Masayoshi
|
|
2016
|
30 |
C |
p. 33-39
7 p.
|
artikel
|
| 25 |
The relationship between emotional intelligence, frontline employee adaptability, job satisfaction and job performance
|
Sony, Michael
|
|
2016
|
30 |
C |
p. 20-32
13 p.
|
artikel
|
| 26 |
The value of food waste: An exploratory study on retailing
|
Cicatiello, Clara
|
|
2016
|
30 |
C |
p. 96-104
9 p.
|
artikel
|
| 27 |
Towards the identification of customer experience touch point elements
|
Stein, Alisha
|
|
2016
|
30 |
C |
p. 8-19
12 p.
|
artikel
|
| 28 |
When are frugal consumers not frugal? The influence of personal networks
|
(Mark) Lee, Seung Hwan
|
|
2016
|
30 |
C |
p. 1-7
7 p.
|
artikel
|
| 29 |
Why do some consumers shop in this pharmacy? A cross-check of vulnerable characteristics and store types
|
Meng, Jie
|
|
2016
|
30 |
C |
p. 116-130
15 p.
|
artikel
|
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