| nr |
titel |
auteur |
tijdschrift |
jaar |
jaarg. |
afl. |
pagina('s) |
type |
| 1 |
A conceptual and methodological investigation of a multilevel model of customer incivility
|
Liu, Jing
|
|
2019
|
79 |
C |
p. 168-178
|
artikel
|
| 2 |
A qualitative investigation of microentrepreneurship in the sharing economy
|
Zhang, Tingting
|
|
2019
|
79 |
C |
p. 148-157
|
artikel
|
| 3 |
Consumer values and service quality perceptions of food truck experiences
|
Shin, Yeon Ho
|
|
2019
|
79 |
C |
p. 11-20
|
artikel
|
| 4 |
Do franchise firms manage their earnings more? Investigating the earnings management of restaurant firms
|
Gim, Jaehee
|
|
2019
|
79 |
C |
p. 70-77
|
artikel
|
| 5 |
Drivers of degree of sophistication in hotel revenue management decision support systems
|
Xu, Xun
|
|
2019
|
79 |
C |
p. 123-139
|
artikel
|
| 6 |
Editorial Board
|
|
|
2019
|
79 |
C |
p. ii
|
artikel
|
| 7 |
Effectiveness of error management training in the hospitality industry: Impact on perceived fairness and service recovery performance
|
Yao, Sheng
|
|
2019
|
79 |
C |
p. 78-88
|
artikel
|
| 8 |
Effect of image, satisfaction, trust, love, and respect on loyalty formation for name-brand coffee shops
|
Song, HakJun
|
|
2019
|
79 |
C |
p. 50-59
|
artikel
|
| 9 |
Enhancing customer trust in peer-to-peer accommodation: A “soft” strategy via social presence
|
Ye, Shun
|
|
2019
|
79 |
C |
p. 1-10
|
artikel
|
| 10 |
Foundations of hospitality performance measurement research: A co-citation approach
|
Sainaghi, Ruggero
|
|
2019
|
79 |
C |
p. 21-40
|
artikel
|
| 11 |
Hidden restaurant sanitation inspection results: A weekday and monthly examination of reported data
|
Ridderstaat, Jorge
|
|
2019
|
79 |
C |
p. 110-122
|
artikel
|
| 12 |
How do hospitality entrepreneurs use their social networks to access resources? Evidence from the lifecycle of small hospitality enterprises
|
Teixeira, Rivanda Meira
|
|
2019
|
79 |
C |
p. 158-167
|
artikel
|
| 13 |
Is negative workplace humor really all that "negative"? Workplace humor and hospitality employees' job embeddedness
|
Chen, Han
|
|
2019
|
79 |
C |
p. 41-49
|
artikel
|
| 14 |
Modeling hotel room pricing: A multi-country analysis
|
Sánchez-Pérez, Manuel
|
|
2019
|
79 |
C |
p. 89-99
|
artikel
|
| 15 |
Prosocial rule-breaking to help coworker: Nature, causes, and effect on service performance
|
Shum, Cass
|
|
2019
|
79 |
C |
p. 100-109
|
artikel
|
| 16 |
Readiness of upscale and luxury-branded hotels for digital transformation
|
Lam, Carmen
|
|
2019
|
79 |
C |
p. 60-69
|
artikel
|
| 17 |
Tourism seasonality, online user rating and hotel price: A quantitative approach based on the hedonic price model
|
Wang, Xinrui
|
|
2019
|
79 |
C |
p. 140-147
|
artikel
|
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