| nr |
titel |
auteur |
tijdschrift |
jaar |
jaarg. |
afl. |
pagina('s) |
type |
| 1 |
A customer satisfaction index model for international tourist hotels: Integrating consumption emotions into the American Customer Satisfaction Index
|
Deng, W.J.
|
|
2013
|
35 |
C |
p. 133-140
8 p.
|
artikel
|
| 2 |
A longitudinal investigation to test the validity of the American customer satisfaction model in the U.S. hotel industry
|
Kim, Seung Hyun
|
|
2013
|
35 |
C |
p. 193-202
10 p.
|
artikel
|
| 3 |
Analysing passenger behaviour towards the catering industry: Implications for airport management
|
Castillo-Manzano, José I.
|
|
2013
|
35 |
C |
p. 258-260
3 p.
|
artikel
|
| 4 |
An application of the repertory grid method and generalised Procrustes analysis to investigate the motivational factors of tourist food consumption
|
Mak, Athena H.N.
|
|
2013
|
35 |
C |
p. 327-338
12 p.
|
artikel
|
| 5 |
A social media analysis of the contribution of destinations to client satisfaction with hotels
|
Bulchand-Gidumal, Jacques
|
|
2013
|
35 |
C |
p. 44-47
4 p.
|
artikel
|
| 6 |
Capital budgeting implications arising from locus of hotel owner/operator power
|
Turner, Michael James
|
|
2013
|
35 |
C |
p. 261-273
13 p.
|
artikel
|
| 7 |
Corrigendum to “Moderator and mediator effects in hospitality research” [Int. J. of Hospit. Manag. 31 (2012) 952–961]
|
Ro, Heejung
|
|
2013
|
35 |
C |
p. 380-
1 p.
|
artikel
|
| 8 |
CSR and customer loyalty: The roles of trust, customer identification with the company and satisfaction
|
Martínez, Patricia
|
|
2013
|
35 |
C |
p. 89-99
11 p.
|
artikel
|
| 9 |
Does customer satisfaction increase firm performance? An application of American Customer Satisfaction Index (ACSI)
|
Sun, Kyung-A
|
|
2013
|
35 |
C |
p. 68-77
10 p.
|
artikel
|
| 10 |
Does job creativity requirement improve service performance? A multilevel analysis of work stress and service environment
|
Hon, Alice H.Y.
|
|
2013
|
35 |
C |
p. 161-170
10 p.
|
artikel
|
| 11 |
Editorial Board info
|
|
|
2013
|
35 |
C |
p. CO2-
1 p.
|
artikel
|
| 12 |
Effectiveness of recovery actions on deviant customer behavior—The moderating role of gender
|
Boo, Huey Chern
|
|
2013
|
35 |
C |
p. 180-192
13 p.
|
artikel
|
| 13 |
Efficiency performance of the Algarve hotels using a revenue function
|
Oliveira, Ricardo
|
|
2013
|
35 |
C |
p. 59-67
9 p.
|
artikel
|
| 14 |
Employee performance outcomes and burnout following the presentation-of-self in customer-service contexts
|
Prentice, Catherine
|
|
2013
|
35 |
C |
p. 225-236
12 p.
|
artikel
|
| 15 |
Entrepreneurial motives and characteristics: An analysis of small restaurant owners
|
Chen, Sandy C.
|
|
2013
|
35 |
C |
p. 294-305
12 p.
|
artikel
|
| 16 |
Essential customer service factors and the segmentation of older visitors within wellness tourism based on hot springs hotels
|
Chen, Kaung-Hwa
|
|
2013
|
35 |
C |
p. 122-132
11 p.
|
artikel
|
| 17 |
Exploring the antecedents of intentions to leave the job: The case of luxury hotel staff
|
Mohsin, Asad
|
|
2013
|
35 |
C |
p. 48-58
11 p.
|
artikel
|
| 18 |
Factors influencing internal service quality at international tourist hotels
|
Chen, Wen-Jung
|
|
2013
|
35 |
C |
p. 152-160
9 p.
|
artikel
|
| 19 |
Factors influencing the effectiveness of online group buying in the restaurant industry
|
Zhang, Ziqiong
|
|
2013
|
35 |
C |
p. 237-245
9 p.
|
artikel
|
| 20 |
Generic dimensionality of hospitality in the hotel industry: A host–guest relationship perspective
|
Ariffin, Ahmad Azmi M.
|
|
2013
|
35 |
C |
p. 171-179
9 p.
|
artikel
|
| 21 |
Hotel managers’ perceived diversity climate and job satisfaction: The mediating effects of role ambiguity and conflict
|
Madera, Juan M.
|
|
2013
|
35 |
C |
p. 28-34
7 p.
|
artikel
|
| 22 |
Hotel Online Privacy
|
Pizam, Abraham
|
|
2013
|
35 |
C |
p. A1-
1 p.
|
artikel
|
| 23 |
How currency exchange rates affect the demand for U.S. hotel rooms
|
Corgel, Jack
|
|
2013
|
35 |
C |
p. 78-88
11 p.
|
artikel
|
| 24 |
Human resource management approaches in Spanish hotels: An introductory analysis
|
Marco-Lajara, Bartolomé
|
|
2013
|
35 |
C |
p. 339-347
9 p.
|
artikel
|
| 25 |
Impact of hotel information security on system reliability
|
Kim, Hong-bumm
|
|
2013
|
35 |
C |
p. 369-379
11 p.
|
artikel
|
| 26 |
Managing supply chain relationships in the hospitality services: An empirical study of hotels and restaurants
|
Shi, Xinping
|
|
2013
|
35 |
C |
p. 112-121
10 p.
|
artikel
|
| 27 |
Multi-dimensions of the perceived benefits in a medical hotel and their roles in international travelers’ decision-making process
|
Han, Heesup
|
|
2013
|
35 |
C |
p. 100-108
9 p.
|
artikel
|
| 28 |
Optimal pricing strategy based on market segmentation for service products using online reservation systems: An application to hotel rooms
|
Guo, Xiaolong
|
|
2013
|
35 |
C |
p. 274-281
8 p.
|
artikel
|
| 29 |
Parametric prediction on default risk of Chinese listed tourism companies by using random oversampling, isomap, and locally linear embeddings on imbalanced samples
|
Li, Hui
|
|
2013
|
35 |
C |
p. 141-151
11 p.
|
artikel
|
| 30 |
Price placebo effect in hedonic consumption
|
Kim, DongHee
|
|
2013
|
35 |
C |
p. 306-315
10 p.
|
artikel
|
| 31 |
Prioritizing convention quality attributes from the perspective of three-factor theory: The case of academic association convention
|
Lee, Jin-Soo
|
|
2013
|
35 |
C |
p. 282-293
12 p.
|
artikel
|
| 32 |
Restaurant revenue management: Do perceived capacity scarcity and price differences matter?
|
Heo, Cindy Yoonjoung
|
|
2013
|
35 |
C |
p. 316-326
11 p.
|
artikel
|
| 33 |
Sexual discrimination and harassment in the hospitality industry
|
Ineson, Elizabeth M.
|
|
2013
|
35 |
C |
p. 1-9
9 p.
|
artikel
|
| 34 |
“That's not my job”: Exploring the employee perspective in the development of brand ambassadors
|
Xiong, Lina
|
|
2013
|
35 |
C |
p. 348-359
12 p.
|
artikel
|
| 35 |
The burden of esthetic labor on front-line employees in hospitality industry
|
Tsaur, Sheng-Hshiung
|
|
2013
|
35 |
C |
p. 19-27
9 p.
|
artikel
|
| 36 |
The effect of atmospheric cues and involvement on pleasure and relaxation: The spa hotel context
|
Loureiro, Sandra Maria Correia
|
|
2013
|
35 |
C |
p. 35-43
9 p.
|
artikel
|
| 37 |
The effect of employees’ verbal mimicry on tipping
|
Jacob, Céline
|
|
2013
|
35 |
C |
p. 109-111
3 p.
|
artikel
|
| 38 |
The effects of cognitive, affective, and sensory attributes on hotel choice
|
Kim, Dohee
|
|
2013
|
35 |
C |
p. 246-257
12 p.
|
artikel
|
| 39 |
‘The lowest rung’: Women room attendants’ perceptions of five star hotels’ operational hierarchies’
|
Kensbock, Sandra
|
|
2013
|
35 |
C |
p. 360-368
9 p.
|
artikel
|
| 40 |
The roles of attitude, subjective norm, and perceived behavioral control in the formation of consumers’ behavioral intentions to read menu labels in the restaurant industry
|
Kim, Eojina
|
|
2013
|
35 |
C |
p. 203-213
11 p.
|
artikel
|
| 41 |
Understanding casino experiential attributes: An application to market positioning
|
Wong, IpKin Anthony
|
|
2013
|
35 |
C |
p. 214-224
11 p.
|
artikel
|
| 42 |
When enough is enough! Alcohol servers’ refusal styles and key antecedents
|
Leo, Cheryl
|
|
2013
|
35 |
C |
p. 10-18
9 p.
|
artikel
|
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