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| Titel: |
A Value-Driven Process Model of Hospitality Human Capital |
| Auteur: |
Young, Cheri A. McManus, Amy Canale, Deborah |
| Verschenen in: |
Journal of human resources in hospitality & tourism |
| Paginering: | Jaargang 4 (2005) nr. 2 pagina's 1-26 |
| Jaar: |
2005-12-05 |
| Inhoud: |
Since value in today's economy is increasingly driven by employees as opposed to hard assets (Zimmerman, p. 32), managing employees and their ideas is now a cornerstone of competitive advantage. To effectively manage these value-driving elements, organizations must be able to accurately measure them. To measure them, the authors collected data from twenty-one interviews with human resources professionals in the hospitality industry, attempting to define human capital in this economic sector. Findings uncovered three main hospitality-specific human capital (HHC) components: service-oriented employees, empowered employees, and committed employees. A process model maps organizational mission, strategic objectives, and specific managerial activities that increase the value of HHC and drive value to the bottom line. |
| Uitgever: |
Routledge |
| Bronbestand: |
Elektronische Wetenschappelijke Tijdschriften |
Details van artikel 11 van 47 gevonden artikelen
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