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                                       Details van artikel 2 van 5 gevonden artikelen
 
 
  Patient Satisfaction and Referral Intention
 
 
Titel: Patient Satisfaction and Referral Intention
Auteur: Lin, Xiaohua
Guan, Jian
Verschenen in: Health marketing quarterly
Paginering: Jaargang 20 (2002) nr. 2 pagina's 49-68
Jaar: 2002-12-01
Inhoud: The study brought a cultural perspective into the mainstream model of health service quality by taking into account minorities' unique experience, patient-physician match on ethnic origin and cultural similarity. Survey data from Asian-American respondents supported a three-dimensional humaneness-professionalism-competence model of physician attributes. Physician humaneness and professionalism, patient-physician match on ethnic origin and cultural similarity predicted patient overall satisfaction and referral intention among Asian-Americans. Interestingly, the 3-dimensional model of physician attributes was also revealed in a Caucasian-American sample. However, Caucasian-Americans differ from Asian-Americans in several ways: physician competence was a significant predictor of overall satisfaction; professionalism was the only determinant of referral intention; and cultural similarity was not a significant factor with regards to either overall satisfaction or referral intention.
Uitgever: Routledge
Bronbestand: Elektronische Wetenschappelijke Tijdschriften
 
 

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