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Details van artikel 2 van 5 gevonden artikelen
| Titel: |
Patient Satisfaction and Referral Intention |
| Auteur: |
Lin, Xiaohua Guan, Jian |
| Verschenen in: |
Health marketing quarterly |
| Paginering: | Jaargang 20 (2002) nr. 2 pagina's 49-68 |
| Jaar: |
2002-12-01 |
| Inhoud: |
The study brought a cultural perspective into the mainstream model of health service quality by taking into account minorities' unique experience, patient-physician match on ethnic origin and cultural similarity. Survey data from Asian-American respondents supported a three-dimensional humaneness-professionalism-competence model of physician attributes. Physician humaneness and professionalism, patient-physician match on ethnic origin and cultural similarity predicted patient overall satisfaction and referral intention among Asian-Americans. Interestingly, the 3-dimensional model of physician attributes was also revealed in a Caucasian-American sample. However, Caucasian-Americans differ from Asian-Americans in several ways: physician competence was a significant predictor of overall satisfaction; professionalism was the only determinant of referral intention; and cultural similarity was not a significant factor with regards to either overall satisfaction or referral intention. |
| Uitgever: |
Routledge |
| Bronbestand: |
Elektronische Wetenschappelijke Tijdschriften |
Details van artikel 2 van 5 gevonden artikelen
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