Digital Library
Close Browse articles from a journal
 
   next >>
     Journal description
       All volumes of the corresponding journal
         All issues of the corresponding volume
           All articles of the corresponding issues
                                       Details for article 1 of 10 found articles
 
 
  An Investigation of Causes of Patient Satisfaction/Dissatisfaction with Physician Services
 
 
Title: An Investigation of Causes of Patient Satisfaction/Dissatisfaction with Physician Services
Author: Yucelt, Ugur
Appeared in: Health marketing quarterly
Paging: Volume 12 (1995) nr. 2 pages 11-28
Year: 1995-02-22
Contents: To provide the highest level of satisfaction, health care providers must control patients' expectations and perception of treatment quality. This study is designed to gain insight into the perception and attitudes of consumers toward physician services. It attempts to examine the satisfaction/dissatisfaction of patients in association with the cost and quality of medical care; interpersonal skills, copmetence and professional recognition of physicians; information provided and attention given by physicians; waiting time, physical facilities, and receptioninsts and nurses in the physicians office. Data was gathered using telephone interviews from a sample of 245 respondents. Factor analysis techniques in the SPSSX software package were used in data analysis. Findings indicated that there are generally favorable attitudes toward the quality of medical services, and that medical cost has secondary importance.
Publisher: Routledge
Source file: Elektronische Wetenschappelijke Tijdschriften
 
 

                             Details for article 1 of 10 found articles
 
   next >>
 
 Koninklijke Bibliotheek - National Library of the Netherlands