|
| << previous | next >> |
Journal description
All volumes of the corresponding journal
All issues of the corresponding volume
All articles of the corresponding issues
Details for article 56 of 134 found articles
| Title: |
Effects of dialogue design on automatic teller machine (ATM) usability: transaction times and card loss |
| Author: |
Zimmermann, Claus M. Bridger, Robert S. |
| Appeared in: |
Behaviour & information technology |
| Paging: | Volume 19 (2000) nr. 6 pages 441-449 |
| Year: |
2000-11-01 |
| Contents: |
Unobtrusive observation of automatic teller machine (ATM) use was carried out to compare the efficiency and error profiles of two ATM interfaces in current use. Transaction times for the same transaction differed by 39%. Frequency of forgetting cards in the ATM differed by 96-100%. The differences were attributed to the sequencing of sub tasks with respect to the goal state. The cost of a lack of ergonomics in the less efficient interface was estimated conservatively to be US$1.7 million due to task sequencing, and between US$2 million and US$4.5 million from forgetting cards in the ATM. |
| Publisher: |
Taylor & Francis |
| Source file: |
Elektronische Wetenschappelijke Tijdschriften |
Details for article 56 of 134 found articles
| << previous | next >> |