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Journal description
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Details for article 20 of 21 found articles
| Title: |
Timing of apology after service failure: the moderating role of future interaction expectation on customer satisfaction |
| Author: |
Min, Kyeong Sam Jung, Jae Min Ryu, Kisang Haugtvedt, Curtis Mahesh, Sathiadev Overton, John |
| Appeared in: |
Marketing letters |
| Paging: | Volume 31 () nr. 2-3 pages 217-230 |
| Year: |
2020-06-05 |
| Contents: | |
| Publisher: |
Springer US, New York |
| Source file: |
Elektronische Wetenschappelijke Tijdschriften |
Details for article 20 of 21 found articles
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