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Details for article 1 of 8 found articles
| Title: |
Administration in the year 2000: serving the client |
| Author: |
Peters, B. Guy |
| Appeared in: |
International journal of public administration |
| Paging: | Volume 21 (1998) nr. 12 pages 1759-1776 |
| Year: |
1998 |
| Contents: |
One component of the increasing emphasis on management in the public sector is an emphasis on serving the “customer” of public sector agencies. Although it is difficult to argue that the clients of the public agencies should not be served courteously and efficiently, there are a number of questions about whether they should be thought of as customers in the same way as in the private sector. Some of those questions are empirical, related to difficulties in clearly identifying the customers of agencies. Other questions are normative, related to the proper definition of the role of the clients of public agencies and the definition of the public interest. These problems require serious rethinking of any simplistic adoption of a customer orientation in government. |
| Publisher: |
Routledge |
| Source file: |
Elektronische Wetenschappelijke Tijdschriften |
Details for article 1 of 8 found articles
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