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Journal description
All volumes of the corresponding journal
All issues of the corresponding volume
All articles of the corresponding issues
7 results found
| no | title | author | magazine | year | volume | issue | page(s) | type |
| 1 | An Empirical Inquiry into New Subscriber Services under Interdependent Adoption Processes |
Mesak, Hani I. |
2003 |
6 | 2 |
p. 180-192 |
article |
|
| 2 | Has Revenue Management become Acceptable? |
Kimes, Sheryl E. |
2003 |
6 | 2 |
p. 125-135 |
article |
|
| 3 | Managing User Involvement in Service Innovation |
Magnusson, Peter R. |
2003 |
6 | 2 |
p. 111-124 |
article |
|
| 4 | Rethinking Service Recovery Strategies |
DeWitt, Tom |
2003 |
6 | 2 |
p. 193-207 |
article |
|
| 5 | The Adoption of Information Technology by Self-Managing Service Teams |
de Jong, Ad |
2003 |
6 | 2 |
p. 162-179 |
article |
|
| 6 | The Consequences of Dysfunctional Customer Behavior |
Harris, Lloyd C. |
2003 |
6 | 2 |
p. 144-161 |
article |
|
| 7 | The Interplay of Gender and Affective Tone in Service Encounter Satisfaction |
Mattila, Anna S. |
2003 |
6 | 2 |
p. 136-143 |
article |
7 results found
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