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8 results found

no	title	author	magazine	year	volume	issue	page(s)	type
1	Bank employees’ internal and external perspectives on e-service quality, satisfaction and loyalty	Stamenkov, Gjoko		2016	26	3	p. 291-309	article
2	Consequences of customer engagement behavior: when negative Facebook posts have positive effects	Bitter, Sofie		2016	26	3	p. 219-231	article
3	Dynamics of customer interaction on social media platforms	Baumöl, Ulrike		2016	26	3	p. 199-202	article
4	Electronic Markets on customer-orientation	Alt, Rainer		2016	26	3	p. 195-198	article
5	Generating and exploiting customer insights from social media data	Wieneke, Alexander		2016	26	3	p. 245-268	article
6	Insights from consumer interactions on a social networking site: Findings from six apparel retail brands	Schultz, Carsten D.		2016	26	3	p. 203-217	article
7	Social commerce—state-of-the-art and future research directions	Baethge, Catherine		2016	26	3	p. 269-290	article
8	The low status advantage: the effect of status structure on participation in an online community	Hanson, Sara		2015	26	3	p. 233-244	article

8 results found

Koninklijke Bibliotheek - National Library of the Netherlands