| nr |
titel |
auteur |
tijdschrift |
jaar |
jaarg. |
afl. |
pagina('s) |
type |
| 1 |
A study on the antecedents and consequences of satisfaction and dissatisfaction in web portal usage
|
Lee, Sang-Gun
|
|
2014
|
9 |
3 |
p. 567-586
|
artikel
|
| 2 |
Exploring mobile banking services for user behavior in intention adoption: using new hybrid MADM model
|
Lu, Ming-Tsang
|
|
2014
|
9 |
3 |
p. 541-565
|
artikel
|
| 3 |
Interpersonal service quality of the Chinese: determinants and behavioral drivers
|
Stanworth, James O.
|
|
2014
|
9 |
3 |
p. 515-540
|
artikel
|
| 4 |
Market segmentation variables as moderators in the prediction of business tourist retention
|
Swart, Magdalena Petronella
|
|
2014
|
9 |
3 |
p. 491-513
|
artikel
|
| 5 |
Organizational empowerment and service strategy in manufacturing
|
He, Yuanqiong
|
|
2014
|
9 |
3 |
p. 445-462
|
artikel
|
| 6 |
Seeking an innovation structure common to both manufacturing and services
|
Cáceres, Rafael
|
|
2014
|
9 |
3 |
p. 361-379
|
artikel
|
| 7 |
Spending more time with the customer: service-providers’ behavioral discretion and call-center operations
|
Gil, Luria
|
|
2014
|
9 |
3 |
p. 427-443
|
artikel
|
| 8 |
The effects of emotional display rules on flight attendants’ emotional labor strategy, job burnout and performance
|
Lee, Chongho
|
|
2014
|
9 |
3 |
p. 409-425
|
artikel
|
| 9 |
The effects of product attributes and service quality of transportation card solutions on service user’s continuance and word-of-mouth intention
|
Choi, Minseok
|
|
2014
|
9 |
3 |
p. 463-490
|
artikel
|
| 10 |
Value network analysis for complex service systems: a case study on Taiwan’s mobile application services
|
Wang, Juite
|
|
2014
|
9 |
3 |
p. 381-407
|
artikel
|
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