| nr |
titel |
auteur |
tijdschrift |
jaar |
jaarg. |
afl. |
pagina('s) |
type |
| 1 |
A measurement model for service capability from the customer perspective
|
Yu, Kun-Tzu
|
|
2012
|
7 |
4 |
p. 563-582
|
artikel
|
| 2 |
An exploratory study of the determinants of switching and loyalty in prepaid cell phone users. An application of concept mapping
|
Miranda-Gumucio, Luis
|
|
2012
|
7 |
4 |
p. 603-622
|
artikel
|
| 3 |
Crowdsourcing and open source software participation
|
Olson, David L.
|
|
2012
|
7 |
4 |
p. 499-511
|
artikel
|
| 4 |
Determinants of collective intelligence quality: comparison between Wiki and Q&A services in English and Korean users
|
Joo, Jaehun
|
|
2013
|
7 |
4 |
p. 687-711
|
artikel
|
| 5 |
Efficiency in banking services: a comparative analysis of Internet-primary and branching banks in the US
|
Momparler, Alexandre
|
|
2012
|
7 |
4 |
p. 641-663
|
artikel
|
| 6 |
Finding the crucial factors for sustainable development of rural-based tourist destinations: using Nanzhuang, Taiwan as a case study
|
Tan, Wee-Kheng
|
|
2012
|
7 |
4 |
p. 623-640
|
artikel
|
| 7 |
Reversed servitization paths: a case analysis of two manufacturers
|
Finne, Max
|
|
2013
|
7 |
4 |
p. 513-537
|
artikel
|
| 8 |
Service employees’ deviant behaviors and leader–member exchange in contexts of dispositional envy and dispositional jealousy
|
Kim, Soo Kyung
|
|
2012
|
7 |
4 |
p. 583-602
|
artikel
|
| 9 |
The effects of emotional intelligence on service recovery and organizational loyalty: a case of flight attendants of South Korean airlines
|
Lee, Jung-Hyun
|
|
2012
|
7 |
4 |
p. 665-686
|
artikel
|
| 10 |
The factors influencing adolescents’ purchase intentions of state-of-the-art cell phones in Taiwan
|
Lee, Hsiao-Ching
|
|
2013
|
7 |
4 |
p. 713-734
|
artikel
|
| 11 |
Using the balanced scorecard on supply chain integration performance—a case study of service businesses
|
Chang, Hsin Hsin
|
|
2012
|
7 |
4 |
p. 539-561
|
artikel
|
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