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                             7 results found
no title author magazine year volume issue page(s) type
1 Developing a process of concept generation for new product-service systems: a QFD and TRIZ-based approach Kim, Sojung
2012
6 3 p. 323-348
article
2 Employee emotional response toward healthcare organization’s service recovery efforts and its influences on service recovery performance Kim, Sang-Man
2012
6 3 p. 297-321
article
3 Implementation of quality programs in health care organizations Lee, DonHee
2012
6 3 p. 387-404
article
4 Innovation and imitation effects in the mobile telecommunication service market Lee, Sang-Gun
2012
6 3 p. 265-278
article
5 Interpretive structural modeling for E-electricity utility service Satapathy, Suchismita
2012
6 3 p. 349-367
article
6 The effect of the servicescape on customers’ behavioral intentions in an international airport service environment Jeon, Sunran
2012
6 3 p. 279-295
article
7 The moderating effect of innovation protection mechanisms on the competitiveness of service firms Cho, Insu
2012
6 3 p. 369-386
article
                             7 results found
 
 Koninklijke Bibliotheek - National Library of the Netherlands