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Journal description
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7 results found
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title
author
magazine
year
volume
issue
page(s)
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1
Developing a process of concept generation for new product-service systems: a QFD and TRIZ-based approach
Kim, Sojung
2012
6
3
p. 323-348
article
2
Employee emotional response toward healthcare organization’s service recovery efforts and its influences on service recovery performance
Kim, Sang-Man
2012
6
3
p. 297-321
article
3
Implementation of quality programs in health care organizations
Lee, DonHee
2012
6
3
p. 387-404
article
4
Innovation and imitation effects in the mobile telecommunication service market
Lee, Sang-Gun
2012
6
3
p. 265-278
article
5
Interpretive structural modeling for E-electricity utility service
Satapathy, Suchismita
2012
6
3
p. 349-367
article
6
The effect of the servicescape on customers’ behavioral intentions in an international airport service environment
Jeon, Sunran
2012
6
3
p. 279-295
article
7
The moderating effect of innovation protection mechanisms on the competitiveness of service firms
Cho, Insu
2012
6
3
p. 369-386
article
7 results found
Koninklijke Bibliotheek -
National Library of the Netherlands