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                             5 results found
no title author magazine year volume issue page(s) type
1 Complaint management and the role of the chief executive Cunliffe, Melissa
2007
2 1 p. 47-63
article
2 Discovering the “customer annoyance iceberg” through evidence controlling Stauss, Bernd
2007
2 1 p. 33-45
article
3 Measuring experienced emotions during service recovery encounters: construction and assessment of the ESRE scale Schoefer, Klaus
2007
2 1 p. 65-81
article
4 Partnerships in the provision of services by multi-agencies: four dimensions of service leadership and service quality Armistead, Colin
2007
2 1 p. 17-32
article
5 What do we really know about services? Akehurst, Gary
2007
2 1 p. 1-15
article
                             5 results found
 
 Koninklijke Bibliotheek - National Library of the Netherlands