| nr |
titel |
auteur |
tijdschrift |
jaar |
jaarg. |
afl. |
pagina('s) |
type |
| 1 |
Coping strategies for serial service failures in peer-to-peer sharing services: the power of empathic communication
|
Kim, Sooyun
|
|
|
18 |
3-4 |
p. 455-472
|
artikel
|
| 2 |
Customer and supervisor incivility, psychological distress, and job performance among airport frontline employees: the moderating role of mindfulness
|
Tam, Do Uyen
|
|
|
18 |
3-4 |
p. 395-416
|
artikel
|
| 3 |
Enhancing flight attendants’ well-being: exploring the impact of social exchange relationships and job crafting
|
Kim, Sooyun
|
|
|
18 |
3-4 |
p. 503-522
|
artikel
|
| 4 |
How luxury restaurants build brand love through idiosyncratic service experiences: a double-moderated mediation model
|
Chang, Kuo-Chien
|
|
|
18 |
3-4 |
p. 555-582
|
artikel
|
| 5 |
The impact of knowledge incompatibility and communication style differences on patients’ perceived value of online medical consultations
|
Peng, Jiamin
|
|
|
18 |
3-4 |
p. 473-501
|
artikel
|
| 6 |
The role of authenticity in creating shared value: From the perspective of sports firms’ corporate image and customer loyalty
|
Choi, Seung Kook
|
|
|
18 |
3-4 |
p. 433-454
|
artikel
|
| 7 |
The role of customer forgiveness and perceived justice in restoring relationships with customers
|
Honora, Andreawan
|
|
|
18 |
3-4 |
p. 363-393
|
artikel
|
| 8 |
User satisfaction with the service quality of ChatGPT
|
Young, Kim Shin
|
|
|
18 |
3-4 |
p. 417-431
|
artikel
|
Tijdschrift beschrijving