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                             9 results found
no title author magazine year volume issue page(s) type
1 A comparative analysis of electronic service quality in the online open market and social commerce: the case of Korean young adults Choi, Suk Bong
 2017
 12 2 p. 403-433
 article
2 Consumer psychological reactance to coalition loyalty program: price-consciousness as a moderator Chang, Hsin Hsin
 2017
 12 2 p. 379-402
 article
3 Creating a commercially compelling smart service encounter Huang, Tseng-Lung
 2017
 12 2 p. 357-377
 article
4 How to explain service failure? Impacts of justifications Chen, WeiWei
 2017
 12 2 p. 331-356
 article
5 Optimal baggage sorting rule to reduce waiting time in baggage claim Kim, Changhee
 2017
 12 2 p. 435-451
 article
6 Psychological contract breach and service innovation behavior: psychological capital as a mediator Kim, Taegoo Terry
 2017
 12 2 p. 305-329
 article
7 Strategic alternatives for tourism companies to overcome times of crisis Bremser, Kerstin
 2017
 12 2 p. 229-251
 article
8 Study abroad programs as a service convergence: an international marketing approach Shin, M. Minsuk
 2017
 12 2 p. 253-275
 article
9 The effect of service providers’ facial hair on restaurant customers’ perceptions Kim, Sung-Bum
 2017
 12 2 p. 277-303
 article
                             9 results found
 
 Koninklijke Bibliotheek - National Library of the Netherlands