| nr |
titel |
auteur |
tijdschrift |
jaar |
jaarg. |
afl. |
pagina('s) |
type |
| 1 |
Customer-to-customer interactions on customer citizenship behavior
|
Jung, Jin Ho
|
|
2016
|
11 |
1 |
p. 117-139
|
artikel
|
| 2 |
Designing a tool for service-dominant strategies using action design research
|
Lüftenegger, Egon
|
|
2015
|
11 |
1 |
p. 161-189
|
artikel
|
| 3 |
Development of a scale to measure the quality of mobile location-based services
|
Heo, Jun-Yeon
|
|
2016
|
11 |
1 |
p. 141-159
|
artikel
|
| 4 |
Does quality management improve performance or vice versa? Evidence from the hotel industry
|
Tarí, Juan José
|
|
2015
|
11 |
1 |
p. 23-43
|
artikel
|
| 5 |
Franchisor market power and control rights in franchise systems: the case of Major League Baseball versus the Los Angeles Dodgers
|
Brown, Richard S.
|
|
2015
|
11 |
1 |
p. 1-21
|
artikel
|
| 6 |
Key success factors for mobile app platform activation
|
Lee, Sang M.
|
|
2016
|
11 |
1 |
p. 207-227
|
artikel
|
| 7 |
Open innovation and growth in IT sector
|
Asikainen, Anna-Leena
|
|
2016
|
11 |
1 |
p. 45-68
|
artikel
|
| 8 |
The effect of self-checkout quality on customer satisfaction and repatronage in a retail context
|
Fernandes, Teresa
|
|
2016
|
11 |
1 |
p. 69-92
|
artikel
|
| 9 |
The effects of perceived value on loyalty: the moderating effect of market orientation adoption
|
Polo Peña, Ana Isabel
|
|
2016
|
11 |
1 |
p. 93-116
|
artikel
|
| 10 |
The identification of new service opportunities: a case-based morphological analysis
|
Lee, Hakyeon
|
|
2016
|
11 |
1 |
p. 191-206
|
artikel
|
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