| nr |
titel |
auteur |
tijdschrift |
jaar |
jaarg. |
afl. |
pagina('s) |
type |
| 1 |
Critical success factors in relationship management for services outsourcing
|
Rhodes, Joan
|
|
2014
|
10 |
1 |
p. 59-86
|
artikel
|
| 2 |
Do online discounts and free gifts damage brand image of service? The moderating role of promotion-proneness
|
Crespo-Almendros, E.
|
|
2014
|
10 |
1 |
p. 31-58
|
artikel
|
| 3 |
Effects of hospital leadership, organizational systems, and ESWOS on medical error reduction
|
Lee, DonHee
|
|
2014
|
10 |
1 |
p. 159-177
|
artikel
|
| 4 |
Erratum to: Revisiting media selection in the digital era: adoption and usage
|
Huang, Yunchu
|
|
2016
|
10 |
1 |
p. 261
|
artikel
|
| 5 |
From customer motivation to corporate performance. The role of strategic factors and distribution channels of financial service firms
|
Felício, J. Augusto
|
|
2014
|
10 |
1 |
p. 135-157
|
artikel
|
| 6 |
Hospital career management systems and their effects on the psychological state and career attitudes of nurses
|
Kim, Sang-Man
|
|
2014
|
10 |
1 |
p. 87-112
|
artikel
|
| 7 |
How online service recovery approaches bolster recovery performance? A multi-level perspective
|
Li, Chia-Ying
|
|
2015
|
10 |
1 |
p. 179-200
|
artikel
|
| 8 |
Influence of customer–firm relationships on customer participation in the service industry
|
Ahn, Jinwoo
|
|
2014
|
10 |
1 |
p. 113-133
|
artikel
|
| 9 |
Measuring service experience: a utility-based heuristic model
|
Chang, Wei-Lun
|
|
2014
|
10 |
1 |
p. 1-30
|
artikel
|
| 10 |
Predicting customers’ intentions to check in on Facebook while patronizing hospitality firms
|
Wang, Hsiu-Yuan
|
|
2015
|
10 |
1 |
p. 201-222
|
artikel
|
| 11 |
Revisiting media selection in the digital era: adoption and usage
|
Huang, Yunchu
|
|
2015
|
10 |
1 |
p. 239-260
|
artikel
|
| 12 |
The effect of consumer values on the brand position of green restaurants by means-end chain and laddering interviews
|
Jeng, Mei-Yuan
|
|
2015
|
10 |
1 |
p. 223-238
|
artikel
|
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