| nr |
titel |
auteur |
tijdschrift |
jaar |
jaarg. |
afl. |
pagina('s) |
type |
| 1 |
A Cross-Country Analysis on the Impact of Tourism on Threatened Plant Species
|
Habibullah, Muzafar Shah
|
|
2016
|
224 |
C |
p. 14-19
6 p.
|
artikel
|
| 2 |
Advancing Sustainable Development in the Public Sector via Stakeholders’ Engagement Disclosure Website
|
Midin, Mariam
|
|
2016
|
224 |
C |
p. 93-100
8 p.
|
artikel
|
| 3 |
An Overview of Technological Innovation on SME Survival: A Conceptual Paper
|
Rahman, Nurulhasanah Abdul
|
|
2016
|
224 |
C |
p. 508-515
8 p.
|
artikel
|
| 4 |
Applying Service Logic to Education: The Co-creation Experience and Value Outcomes
|
Dean, Alison M.
|
|
2016
|
224 |
C |
p. 325-331
7 p.
|
artikel
|
| 5 |
Are Shares More Volatile During the Global Financial Crisis?
|
Banchit, Azilawati
|
|
2016
|
224 |
C |
p. 221-229
9 p.
|
artikel
|
| 6 |
Association of Managers’ Political Interests towards Employees’ Feelings of Distributive Justice and Job Satisfaction in Performance Appraisal System
|
Ibrahim, Zalina
|
|
2016
|
224 |
C |
p. 523-530
8 p.
|
artikel
|
| 7 |
A Study of Brand Image towards Customer's Satisfaction in the Malaysian Hotel Industry
|
Lahap, Johanudin
|
|
2016
|
224 |
C |
p. 149-157
9 p.
|
artikel
|
| 8 |
Banking Services that Influence the Bank Performance
|
Chai, Bobby Boon-Hui
|
|
2016
|
224 |
C |
p. 401-407
7 p.
|
artikel
|
| 9 |
Banks’ Lending Relationship Quality Index (LRQI) for the Small and Medium-sized Enterprises: A Review
|
Retap, Tury
|
|
2016
|
224 |
C |
p. 408-415
8 p.
|
artikel
|
| 10 |
Benchmarking Key Success Factors for the Future Green Airline Industry
|
Abdullah, Muhammad-Azfar
|
|
2016
|
224 |
C |
p. 246-253
8 p.
|
artikel
|
| 11 |
Brainstorming as a Way to Approach Student-centered Learning in the ESL Classroom
|
Unin, Norseha
|
|
2016
|
224 |
C |
p. 605-612
8 p.
|
artikel
|
| 12 |
Challenges of Developing Countries in Complying Quality and Enhancing Standards in Food Industries
|
Rahmat, Suharni
|
|
2016
|
224 |
C |
p. 445-451
7 p.
|
artikel
|
| 13 |
Community-based Solid Waste Bank Model for Sustainable Education
|
Indrianti, Nur
|
|
2016
|
224 |
C |
p. 158-166
9 p.
|
artikel
|
| 14 |
Creating New Market in Integrated Agriculture Development Area in Samarahan, Sarawak, Malaysia – Case Study in the Supply Chain of Cucurbita sp. (Pumpkin)
|
Yok, Margaret Chan Kit
|
|
2016
|
224 |
C |
p. 516-522
7 p.
|
artikel
|
| 15 |
Criteria for Effective Authentic Personal Branding for Academic Librarians in Universiti Sains Malaysia Libraries
|
Ahmad, Rosnani
|
|
2016
|
224 |
C |
p. 452-458
7 p.
|
artikel
|
| 16 |
Critical Review on Construction Waste Control Practices: Legislative and Waste Management Perspective
|
Wahi, Noraziah
|
|
2016
|
224 |
C |
p. 276-283
8 p.
|
artikel
|
| 17 |
Cultural Interpretation toward Sustainability: A Case of Mount Kinabalu
|
Bidder, Christy
|
|
2016
|
224 |
C |
p. 632-639
8 p.
|
artikel
|
| 18 |
Designing Sustainable Banking Services: The Case of Mauritian Banks
|
Ramnarain, Taruna Devi
|
|
2016
|
224 |
C |
p. 483-490
8 p.
|
artikel
|
| 19 |
Determinants of Micro Enterprise Owners’ Loyalty towards Their Favourite Banks
|
Kasuma, Jati
|
|
2016
|
224 |
C |
p. 301-307
7 p.
|
artikel
|
| 20 |
Determinants of Mobile Commerce Customer Loyalty in Malaysia
|
Lee, Weng Onn
|
|
2016
|
224 |
C |
p. 60-67
8 p.
|
artikel
|
| 21 |
Determining Factors of Customers’ Preferences: A Case of Deposit Products in Islamic Banking
|
Kontot, Keria
|
|
2016
|
224 |
C |
p. 167-175
9 p.
|
artikel
|
| 22 |
Developing Scales for Measuring Cultural Values in the Context of Consumer Research
|
Abdollah, Ida Izumi
|
|
2016
|
224 |
C |
p. 421-428
8 p.
|
artikel
|
| 23 |
Development and Validations of a Holistic Service Operations Management Instrument
|
Mohar, Abg Hamizam Abg
|
|
2016
|
224 |
C |
p. 429-436
8 p.
|
artikel
|
| 24 |
Direct Vocabulary Instruction: The Effects of Contextualised Word Families on Learners’ Vocabulary Acquisition
|
Subon, Frankie
|
|
2016
|
224 |
C |
p. 284-291
8 p.
|
artikel
|
| 25 |
Disposition and Repurchase Intention: A Preliminary Study of the How and Why
|
Weng, Jee Teck
|
|
2016
|
224 |
C |
p. 332-338
7 p.
|
artikel
|
| 26 |
Economic Valuation of Medicinal Plants in Jagoi Area, Bau, Malaysia
|
Ripen, Jovita E.
|
|
2016
|
224 |
C |
p. 124-131
8 p.
|
artikel
|
| 27 |
Ecotourism Product Attributes and Tourist Attractions: UiTM Undergraduate Studies
|
Abdurahman, Abang Zainoren Abang
|
|
2016
|
224 |
C |
p. 360-367
8 p.
|
artikel
|
| 28 |
Emergence of Sustainability Based Approaches in Healthcare: Expanding Research and Practice
|
Marimuthu, Malliga
|
|
2016
|
224 |
C |
p. 554-561
8 p.
|
artikel
|
| 29 |
Employer's Satisfaction on Accounting Service Performance: A Case of Public University Internship Program
|
Sawani, Yussri
|
|
2016
|
224 |
C |
p. 347-352
6 p.
|
artikel
|
| 30 |
E-service Innovation: A Case Study of Shohoz.com
|
Jalil, Mehedi Shahnewaz
|
|
2016
|
224 |
C |
p. 531-539
9 p.
|
artikel
|
| 31 |
Evaluation of Service Quality of Private Higher Education Using Service Improvement Matrix
|
Chui, Teo Boon
|
|
2016
|
224 |
C |
p. 132-140
9 p.
|
artikel
|
| 32 |
Exploring Human Resource Outsourcing Trends in Malaysia
|
Siew-Chen, Sim
|
|
2016
|
224 |
C |
p. 491-498
8 p.
|
artikel
|
| 33 |
Exploring the Dimensions of Contract Manufacturing Service Quality for the F&B Industry
|
Rahim, Zulkefli Abdul
|
|
2016
|
224 |
C |
p. 76-83
8 p.
|
artikel
|
| 34 |
Factors Affecting Non-exporting Small and Medium Enterprises’ Intention to Export: Resource Based Approach
|
Michael, Maris Stella
|
|
2016
|
224 |
C |
p. 199-206
8 p.
|
artikel
|
| 35 |
Factors Affecting Organizational Citizenship Behavior among Malaysian Bank Employees: The Moderating Role of Islamic Work Ethic
|
Mohammad, Jihad
|
|
2016
|
224 |
C |
p. 562-570
9 p.
|
artikel
|
| 36 |
Factors of Environment Management Practices Adoptions
|
Ibrahim, Irwan bin
|
|
2016
|
224 |
C |
p. 353-359
7 p.
|
artikel
|
| 37 |
Flow Experience and Organizational Citizenship Behaviour among Hotel Employees: Moderating Effect of Socio-Cultural Factor
|
Kasa, Mark
|
|
2016
|
224 |
C |
p. 101-108
8 p.
|
artikel
|
| 38 |
Graduates’ Perception on the Factors Affecting Commitment to Pursue Career in the Hospitality Industry
|
Tan, Zubaidah Mohd Ali
|
|
2016
|
224 |
C |
p. 416-420
5 p.
|
artikel
|
| 39 |
Green Initiatives in Kota Kinabalu Construction Industry
|
Ali, Awang Nasrizal Awang
|
|
2016
|
224 |
C |
p. 626-631
6 p.
|
artikel
|
| 40 |
How Far Members’ Satisfaction Mediated Members’ Loyalty? Investigating Credit Cooperative in Sarawak Borneo
|
Yacob, Yusman
|
|
2016
|
224 |
C |
p. 376-383
8 p.
|
artikel
|
| 41 |
Identifying the Dimensions for Culture of Excellence in Higher Education
|
Rahman, Nasriman Abdul
|
|
2016
|
224 |
C |
p. 84-92
9 p.
|
artikel
|
| 42 |
Impact of Quality Management Systems and After-sales Key Performance Indicators on Automotive Industry: A Literature Review
|
Sabbagha, Omar
|
|
2016
|
224 |
C |
p. 68-75
8 p.
|
artikel
|
| 43 |
Impact of Vision, Strategy, and Human Resource on Nonprofit Organization Service Performance
|
Liao, Kun-Hsi
|
|
2016
|
224 |
C |
p. 20-27
8 p.
|
artikel
|
| 44 |
Improving the Service Operations of Fast-food Restaurants
|
Kanyan, Agnes
|
|
2016
|
224 |
C |
p. 190-198
9 p.
|
artikel
|
| 45 |
Influence of Internal Service Quality on Job Performance: A Case Study of Royal Police Department
|
Singh, Kuldip
|
|
2016
|
224 |
C |
p. 28-34
7 p.
|
artikel
|
| 46 |
Intention to Use Mobile Payment System: A Case of Developing Market by Ethnicity
|
Ting, Hiram
|
|
2016
|
224 |
C |
p. 368-375
8 p.
|
artikel
|
| 47 |
International Business Competence and Small and Medium Enterprises
|
Ibrahim, Zalina
|
|
2016
|
224 |
C |
p. 393-400
8 p.
|
artikel
|
| 48 |
Investigating the Relationship among Service Quality, Emotional Satisfaction and Favorable Behavioral Intentions in Higher Education Service Experience
|
Mustaffa, Wan Salmuni Wan
|
|
2016
|
224 |
C |
p. 499-507
9 p.
|
artikel
|
| 49 |
Investigating the Relationship of Adaptive Leadership and Leadership Capabilities on Leadership Effectiveness in Sarawak Schools
|
Jayan, Madline
|
|
2016
|
224 |
C |
p. 540-545
6 p.
|
artikel
|
| 50 |
IRSSM-6 The 6th International Research Symposium in Service Management
|
Voon, Boo Ho
|
|
2016
|
224 |
C |
p. 1-5
5 p.
|
artikel
|
| 51 |
Linking Service Quality, Patients’ Satisfaction and Behavioral Intentions: An Investigation on Private Healthcare in Malaysia
|
Aliman, Nor Khasimah
|
|
2016
|
224 |
C |
p. 141-148
8 p.
|
artikel
|
| 52 |
Malaysian Logistics Performance: A Manufacturer's Perspective
|
Bakar, Mohd Azlan Abu
|
|
2016
|
224 |
C |
p. 571-578
8 p.
|
artikel
|
| 53 |
Malaysian SMEs Development: Future and Challenges on Going Green
|
Musa, Haslinda
|
|
2016
|
224 |
C |
p. 254-262
9 p.
|
artikel
|
| 54 |
Manufacturers Satisfaction on Logistics Service Quality: Operational, Relational and National Culture
|
Rahmat, Abdul Khabir
|
|
2016
|
224 |
C |
p. 339-346
8 p.
|
artikel
|
| 55 |
Measuring Service Innovation Performance through Team Culture and Knowledge Sharing Behaviour in Hotel Services: A PLS Approach
|
Hussain, Kashif
|
|
2016
|
224 |
C |
p. 35-43
9 p.
|
artikel
|
| 56 |
Mobile App Usage and its Implications for Service Management – Empirical Findings from German Public Transport
|
Schmitz, Christoph
|
|
2016
|
224 |
C |
p. 230-237
8 p.
|
artikel
|
| 57 |
Moderating Role of Customer Orientation on the Link between Market Oriented Behaviors and Proactive Service Performance among Relationship Managers in the Business Banking Industry
|
Hamzah, Muhammad Iskandar
|
|
2016
|
224 |
C |
p. 109-116
8 p.
|
artikel
|
| 58 |
OEL Implementation in Sustainable Engineering Education
|
Ali, Awang Nasrizal Awang
|
|
2016
|
224 |
C |
p. 613-619
7 p.
|
artikel
|
| 59 |
Organization Performance and Leadership Style: Issues in Education Service
|
Wahab, Samsudin
|
|
2016
|
224 |
C |
p. 593-598
6 p.
|
artikel
|
| 60 |
Organizing Spheres of Privacy in the Hospitality Industry
|
Döpping, Jesper
|
|
2016
|
224 |
C |
p. 475-482
8 p.
|
artikel
|
| 61 |
Performance-based Durability Indicators of Different Concrete Grades Made by the Local Ready Mixed Company: Preliminary Results
|
Matarul, J.
|
|
2016
|
224 |
C |
p. 620-625
6 p.
|
artikel
|
| 62 |
Performance Measurement for Local Authorities in Sarawak
|
Hamid, Siti Mardinah Binti Abdul
|
|
2016
|
224 |
C |
p. 437-444
8 p.
|
artikel
|
| 63 |
Relationship between Knowledge Management and Organizational Performance: A Test on SMEs in Malaysia
|
Ha, Shiaw-Tong
|
|
2016
|
224 |
C |
p. 184-189
6 p.
|
artikel
|
| 64 |
Rural Areas of ASEAN and Tourism Services, a Field for Innovative Solutions
|
Bouchon, Frederic
|
|
2016
|
224 |
C |
p. 44-51
8 p.
|
artikel
|
| 65 |
Service Innovation in a Complex Service System: Public Transit Service Sustainability Business Cases
|
Sebhatu, Samuel Petros
|
|
2016
|
224 |
C |
p. 269-275
7 p.
|
artikel
|
| 66 |
Service Innovation in Malaysian Banking Industry towards Sustainable Competitive Advantage through Environmentally and Socially Practices
|
Lay Hong, Tan
|
|
2016
|
224 |
C |
p. 52-59
8 p.
|
artikel
|
| 67 |
Service Quality, Customers’ Satisfaction and the Moderating Effects of Gender: A Study of Arabic Restaurants
|
Omar, Muhamad Saufiyudin
|
|
2016
|
224 |
C |
p. 384-392
9 p.
|
artikel
|
| 68 |
Sustainable Consumption: Sacrificing for the Future
|
Quoquab, Farzana
|
|
2016
|
224 |
C |
p. 599-604
6 p.
|
artikel
|
| 69 |
Sustainable Public Transit Service Value Network for Building Living Cities in Emerging Economies: Multiple Case Studies from Public Transit Services
|
Sebhatu, Samuel Petros
|
|
2016
|
224 |
C |
p. 263-268
6 p.
|
artikel
|
| 70 |
Sustainable Social Services: Human and Nature in Harmony
|
Augustine, Elizabeth Caroline
|
|
2016
|
224 |
C |
p. 579-586
8 p.
|
artikel
|
| 71 |
The Effectiveness of the Entrepreneurship Education Program in Upgrading Entrepreneurial Skills among Public University Students
|
Din, Badariah Hj
|
|
2016
|
224 |
C |
p. 117-123
7 p.
|
artikel
|
| 72 |
The Effect of Brand DNA on the Interactive Marketing: Perspective of Junior Lecturers from the Faculty of Economics of a Catholic University
|
Atmaja, Billy Surya
|
|
2016
|
224 |
C |
p. 459-466
8 p.
|
artikel
|
| 73 |
The Effect of Frontline Employee Co-creation on Service Innovation: Comparison of Manufacturing and Service Industries
|
Hsieh, Jung-Kuei
|
|
2016
|
224 |
C |
p. 292-300
9 p.
|
artikel
|
| 74 |
The Importance of Communication in Improving Service Delivery and Service Quality in the Malaysian Hotel Industry
|
Lahap, J.
|
|
2016
|
224 |
C |
p. 213-220
8 p.
|
artikel
|
| 75 |
The Influence of Organizational Innovation towards Internal Service Quality in MBKS
|
Fadil, Hamzani
|
|
2016
|
224 |
C |
p. 317-324
8 p.
|
artikel
|
| 76 |
The Path towards Healthcare Sustainability: The Role of Organisational Commitment
|
Goh, Choon Yih
|
|
2016
|
224 |
C |
p. 587-592
6 p.
|
artikel
|
| 77 |
The Transformation of Reference Services in Hamzah Sendut Library, Universiti Sains Malaysia
|
Ahmat, Muhammad Akmal
|
|
2016
|
224 |
C |
p. 6-13
8 p.
|
artikel
|
| 78 |
The Understanding of Indonesian Patients of Hospital Service Quality in Singapore
|
Budiwan, Vanesha
|
|
2016
|
224 |
C |
p. 176-183
8 p.
|
artikel
|
| 79 |
The Way Forward. Customer Co-production Behaviour
|
Ahmad, Norsiah
|
|
2016
|
224 |
C |
p. 238-245
8 p.
|
artikel
|
| 80 |
Travel Intentions among Foreign Tourists for Medical Treatment in Malaysia: An Empirical Study
|
Na, Seow Ai
|
|
2016
|
224 |
C |
p. 546-553
8 p.
|
artikel
|
| 81 |
University Recreational Facilities Service Quality and Students’ Physical Activity Level
|
Abdullah, Norazlin
|
|
2016
|
224 |
C |
p. 207-212
6 p.
|
artikel
|
| 82 |
Volunteer Tourists’ Motivation and Satisfaction: A Case of Batu Puteh Village Kinabatangan Borneo
|
Polus, Reni Cacillia
|
|
2016
|
224 |
C |
p. 308-316
9 p.
|
artikel
|
| 83 |
What is Governance? The Ethical Dilemma for Leaders and Managers: Multiple Case Studies of Corruption from China
|
Sebhatu, Samuel Petros
|
|
2016
|
224 |
C |
p. 467-474
8 p.
|
artikel
|
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