nr |
titel |
auteur |
tijdschrift |
jaar |
jaarg. |
afl. |
pagina('s) |
type |
1 |
A model of the antecedents of should and will service expectations
|
Kalamas, Maria |
|
2002 |
9 |
6 |
p. 291-308 18 p. |
artikel |
2 |
An unplanned commercial district in a fast-growing city: a case study of Shenzhen, China
|
Wang, James Jixian |
|
2002 |
9 |
6 |
p. 317-326 10 p. |
artikel |
3 |
Author Index, Volume 9, 2002
|
|
|
2002 |
9 |
6 |
p. VII- 1 p. |
artikel |
4 |
Calendar
|
|
|
2002 |
9 |
6 |
p. IX- 1 p. |
artikel |
5 |
Contents of Volume 9, 2002
|
|
|
2002 |
9 |
6 |
p. III-V nvt p. |
artikel |
6 |
Customer satisfaction in European food retailing
|
Juhl, Hans Jørn |
|
2002 |
9 |
6 |
p. 327-334 8 p. |
artikel |
7 |
Customer Service in UK call centres:
|
Brown, Gavin |
|
2002 |
9 |
6 |
p. 309-316 8 p. |
artikel |
8 |
Editorial Board
|
|
|
2002 |
9 |
6 |
p. IFC- 1 p. |
artikel |
9 |
Fashion forecasting
|
Smith, Donna R.A |
|
2002 |
9 |
6 |
p. 349-350 2 p. |
artikel |
10 |
The impact of service quality and marketing on financial performance in the hospital industry: an empirical examination
|
Raju, P.S. |
|
2002 |
9 |
6 |
p. 335-348 14 p. |
artikel |