| nr |
titel |
auteur |
tijdschrift |
jaar |
jaarg. |
afl. |
pagina('s) |
type |
| 1 |
A decision support model for buying battery electric vehicles considering consumer learning and psychological behavior
|
Song, Yongming
|
|
|
73 |
C |
p.
|
artikel
|
| 2 |
A glimpse of the future retail customer experience – Guidelines for research and practice
|
Klaus, Philipp “Phil”
|
|
|
73 |
C |
p.
|
artikel
|
| 3 |
Analysis of customers' satisfaction with baby products: The moderating role of brand image
|
Nilashi, Mehrbakhsh
|
|
|
73 |
C |
p.
|
artikel
|
| 4 |
Anti-counterfeiting advertisements for luxury brands in the post pandemic era: Roles of message type, visual presentation mode, and self-construal
|
Ryu, Gangseog
|
|
|
73 |
C |
p.
|
artikel
|
| 5 |
Appreciation vs. apology: Research on the influence mechanism of chatbot service recovery based on politeness theory
|
Song, Mengmeng
|
|
|
73 |
C |
p.
|
artikel
|
| 6 |
A quality function deployment framework for service strategy planning
|
Kamvysi, Konstantina
|
|
|
73 |
C |
p.
|
artikel
|
| 7 |
Artificial intelligence as a boundary-crossing object for employee engagement and performance
|
Prentice, Catherine
|
|
|
73 |
C |
p.
|
artikel
|
| 8 |
As a Chinese saying goes, ‘To get rich, first pave the way’: The opening of high-speed rail and automobile consumption in China
|
Yuan, Liang
|
|
|
73 |
C |
p.
|
artikel
|
| 9 |
A technology-people-integrated toolkit for retail care management during a crisis
|
Priporas, Constantinos Vasilios
|
|
|
73 |
C |
p.
|
artikel
|
| 10 |
Avatar-mediated experience in the metaverse: The impact of avatar realism on user-avatar relationship
|
Kim, Do Yuon
|
|
|
73 |
C |
p.
|
artikel
|
| 11 |
Barriers of food delivery applications: A perspective from innovation resistance theory using mixed method
|
Verma, Anuj
|
|
|
73 |
C |
p.
|
artikel
|
| 12 |
Can AI benefit individual resilience? The mediation roles of AI routinization and infusion
|
Hu, Qian
|
|
|
73 |
C |
p.
|
artikel
|
| 13 |
Can information and communication overload influence smartphone app users' social network exhaustion, privacy invasion and discontinuance intention? A cognition-affect-conation approach
|
Pang, Hua
|
|
|
73 |
C |
p.
|
artikel
|
| 14 |
Consequences of consumer regret with online shopping
|
Barta, Sergio
|
|
|
73 |
C |
p.
|
artikel
|
| 15 |
Consumers buying behaviour towards agri-food products: A mixed-method approach
|
Siddiqui, Mujahid
|
|
|
73 |
C |
p.
|
artikel
|
| 16 |
Content creators' participation in the creator economy: Examining the effect of creators’ content sharing frequency on user engagement behavior on digital platforms
|
Tafesse, Wondwesen
|
|
|
73 |
C |
p.
|
artikel
|
| 17 |
Corrigendum to “Why does service inclusion matter? The effect of service exclusion on customer indirect misbehavior” [J. Retail. Consumer Serv. 68 (2022) 103005]
|
Gong, Xiushuang
|
|
|
73 |
C |
p.
|
artikel
|
| 18 |
Cosmetics makers have always sold ‘hope in a jar’! Understanding the cosmetics purchase intention in the Chinese mobile commerce environment
|
Akram, Umair
|
|
|
73 |
C |
p.
|
artikel
|
| 19 |
Do cultural orientations moderate the effect of online review features on review helpfulness? A case study of online movie reviews
|
Kong, Juan
|
|
|
73 |
C |
p.
|
artikel
|
| 20 |
Does justice affect brand advocacy? Online brand advocacy behaviors as a response to hotel customers’ justice perceptions
|
Cavdar Aksoy, Nilsah
|
|
|
73 |
C |
p.
|
artikel
|
| 21 |
Editorial Board
|
|
|
|
73 |
C |
p.
|
artikel
|
| 22 |
Effect of bargaining on pricing and retailing under a green supply chain management
|
Davoudi, Zahra
|
|
|
73 |
C |
p.
|
artikel
|
| 23 |
Effect of time stress and store visibility on the dynamics of passenger activity choices at airport terminals based on indoor trajectory data
|
Chung, Yi-Shih
|
|
|
73 |
C |
p.
|
artikel
|
| 24 |
Effects of face masks and photo tags on nonverbal communication in service encounters
|
Xu, Yingzi
|
|
|
73 |
C |
p.
|
artikel
|
| 25 |
Evaluating store location and department composition based on spatial heterogeneity in sales potential
|
Hunneman, Auke
|
|
|
73 |
C |
p.
|
artikel
|
| 26 |
Factors influencing the consumers’ behavioural intention to use online food delivery service: Empirical evidence from Taiwan
|
Tsai, Pei-Hsuan
|
|
|
73 |
C |
p.
|
artikel
|
| 27 |
Food-leftover sharing intentions of consumers: An extension of the theory of planned behavior
|
Kirmani, Mohd Danish
|
|
|
73 |
C |
p.
|
artikel
|
| 28 |
Green cooperation in last-mile logistics and consumer loyalty: An empirical analysis of a theoretical framework
|
Yang, Hye-jeong
|
|
|
73 |
C |
p.
|
artikel
|
| 29 |
How does ad relevance affect consumers' attitudes toward personalized advertisements and social media platforms? The role of information co-ownership, vulnerability, and privacy cynicism
|
Chen, Si
|
|
|
73 |
C |
p.
|
artikel
|
| 30 |
How do virtual streamers affect purchase intention in the live streaming context? A presence perspective
|
Gao, Wei
|
|
|
73 |
C |
p.
|
artikel
|
| 31 |
“I got it FIRST”: Antecedents of competitive consumption of a new product
|
Park, Jihye
|
|
|
73 |
C |
p.
|
artikel
|
| 32 |
Impact of minimalist practices on consumer happiness and financial well-being
|
Malik, Faiza
|
|
|
73 |
C |
p.
|
artikel
|
| 33 |
Impact of movie-watching on cross-selling revenue in shopping malls: Implications for post-pandemic recovery
|
Lee, Myounggu
|
|
|
73 |
C |
p.
|
artikel
|
| 34 |
Influencing factors of customer loyalty in mobile payment: A consumption value perspective and the role of alternative attractiveness
|
Zhang, Qi
|
|
|
73 |
C |
p.
|
artikel
|
| 35 |
Institutional trust and repurchase intention in the sharing economy: The moderating roles of information privacy concerns and security concerns
|
Lu, Baozhou
|
|
|
73 |
C |
p.
|
artikel
|
| 36 |
Investigating innovation diffusion, social influence, and personal inner forces to understand people's participation in online e-waste recycling
|
Lyu, Tu
|
|
|
73 |
C |
p.
|
artikel
|
| 37 |
Investigating the impact of intelligent personal assistants on the purchase intentions of Generation Z consumers: The moderating role of brand credibility
|
Guo, Wenshan
|
|
|
73 |
C |
p.
|
artikel
|
| 38 |
Investigation of the ordering behavior of a retailer in the revenue sharing and buyback contracts considering round number bias
|
Sharifi, Rozhin
|
|
|
73 |
C |
p.
|
artikel
|
| 39 |
Is the online-offline buy-online-pickup-in-store retail strategy best among other product delivery strategies under variable lead time?
|
Sarkar, Biswajit
|
|
|
73 |
C |
p.
|
artikel
|
| 40 |
Leveraging perceived HPWS to improve service encounter quality in high-contact service industries
|
Asante, Daniel
|
|
|
73 |
C |
p.
|
artikel
|
| 41 |
Logistics mode strategy of firms selling fresh products on e-commerce platforms with private brand introduction
|
Xu, Yuqiu
|
|
|
73 |
C |
p.
|
artikel
|
| 42 |
Magic odd numbers: The effect of numerical parity on variety-seeking
|
Wang, Yan
|
|
|
73 |
C |
p.
|
artikel
|
| 43 |
Manufacturer encroachment with competing dual-purpose online retail platforms
|
Huang, Song
|
|
|
73 |
C |
p.
|
artikel
|
| 44 |
Mastering care management strategies to improve retailing: Mechanisms, capabilities, impacts and emerging opportunities
|
Serravalle, Francesca
|
|
|
73 |
C |
p.
|
artikel
|
| 45 |
Measuring customer aggression: Scale development and validation
|
Mortimer, Gary
|
|
|
73 |
C |
p.
|
artikel
|
| 46 |
Mitigating panic buying behavior in the epidemic: An evolutionary game perspective
|
Shan, Haiyan
|
|
|
73 |
C |
p.
|
artikel
|
| 47 |
Moderator variables in consumer research: A call for caution
|
Söderlund, Magnus
|
|
|
73 |
C |
p.
|
artikel
|
| 48 |
Morning deals make me feel smart: Consumer evaluations of online sales promotions differ by time of day
|
Park, Yookyung
|
|
|
73 |
C |
p.
|
artikel
|
| 49 |
“New and old”: Consumer evaluations of co-branding between new brands and Chinese time-honored brands
|
Zhang, Yicong
|
|
|
73 |
C |
p.
|
artikel
|
| 50 |
New products or remanufactured products: Which is consumer-friendly under a closed-loop multi-level supply chain?
|
Taleizadeh, Ata Allah
|
|
|
73 |
C |
p.
|
artikel
|
| 51 |
Platform perspective verse user perspective: The role of expression perspective in privacy disclosure
|
Luo, Yingyu
|
|
|
73 |
C |
p.
|
artikel
|
| 52 |
Quantifying the influence of customer experience on consumer share-of-category
|
Klaus, Phil
|
|
|
73 |
C |
p.
|
artikel
|
| 53 |
Resource reallocation strategies for sustainable efficiency improvement of retail chains
|
Gupta, Anshu
|
|
|
73 |
C |
p.
|
artikel
|
| 54 |
Role of multidimensional customer brand engagement on customer behavior for online grocery shopping
|
Park, JungKun
|
|
|
73 |
C |
p.
|
artikel
|
| 55 |
Smart technology and service employees’ job crafting: Relationship between STARA awareness, performance pressure, receiving and giving help, and job crafting
|
Kang, David Yeonjun
|
|
|
73 |
C |
p.
|
artikel
|
| 56 |
Strategic product showcasing mode of E-commerce live streaming
|
Xin, Baogui
|
|
|
73 |
C |
p.
|
artikel
|
| 57 |
Supervisor incivility and frontline employees’ performance amid the COVID-19 pandemic: A multilevel moderated mediation analysis
|
Gaan, Niharika
|
|
|
73 |
C |
p.
|
artikel
|
| 58 |
Text mining approach to explore determinants of grocery mobile app satisfaction using online customer reviews
|
Kumar, Avinash
|
|
|
73 |
C |
p.
|
artikel
|
| 59 |
The bright side of disorganization: When surprise generates low-price signals
|
Ladeira, Wagner
|
|
|
73 |
C |
p.
|
artikel
|
| 60 |
The determinants of users’ intention to adopt telehealth: Health belief, perceived value and self-determination perspectives
|
Yuen, Kum Fai
|
|
|
73 |
C |
p.
|
artikel
|
| 61 |
The impact of information sharing and bullwhip effects on improving consumer services in dual-channel retailing
|
Sarkar, Mitali
|
|
|
73 |
C |
p.
|
artikel
|
| 62 |
The impact of reverse logistics process coordination on third party relationship quality: A moderated mediation model for multichannel retailers in the fashion industry
|
Haq, Mahin
|
|
|
73 |
C |
p.
|
artikel
|
| 63 |
The importance of personal norms and situational expectancies to sustainable behaviors: The norm activation and situational expectancy-value theories
|
Lee, Stacy H.N.
|
|
|
73 |
C |
p.
|
artikel
|
| 64 |
The influence of a lockdown on consumption: An exploratory study on generation Z's consumers
|
Amatulli, Cesare
|
|
|
73 |
C |
p.
|
artikel
|
| 65 |
The moderating influence of brand image on consumers' adoption of QR-code e-wallets
|
Hamzah, Muhammad Iskandar
|
|
|
73 |
C |
p.
|
artikel
|
| 66 |
The neurophysiological mechanisms underlying brand personality consumer attraction: EEG and GSR evidence
|
Xu, Zhiwei
|
|
|
73 |
C |
p.
|
artikel
|
| 67 |
There is a secret to success: Linking customer experience management practices to profitability
|
Wetzels, Ruud W.H.
|
|
|
73 |
C |
p.
|
artikel
|
| 68 |
The retailer's brand promotion strategy under competition: The impact of supply uncertainty
|
Wang, Hua
|
|
|
73 |
C |
p.
|
artikel
|
| 69 |
The role of blockchain-enabled traceability, task technology fit, and user self-efficacy in mobile food delivery applications
|
Shahzad, Khuram
|
|
|
73 |
C |
p.
|
artikel
|
| 70 |
The role of consumers' construal level in art-infusion-type effect on retail product evaluation
|
Park, Sangchul
|
|
|
73 |
C |
p.
|
artikel
|
| 71 |
Understanding the link between customer feedback metrics and firm performance
|
Agag, Gomaa
|
|
|
73 |
C |
p.
|
artikel
|
| 72 |
Visual cues during shoppers’ journeys: An exploratory paper
|
Huddleston, Patricia
|
|
|
73 |
C |
p.
|
artikel
|
| 73 |
What do consumers want? A methodological framework to identify determinant product attributes from consumers’ online questions
|
Fernando, Angeline Gautami
|
|
|
73 |
C |
p.
|
artikel
|
| 74 |
“What goes around comes around”: Activating sustainable consumption with curvilinear effects of karma determinants
|
Duong, Cong Doanh
|
|
|
73 |
C |
p.
|
artikel
|
| 75 |
Whether to trust chatbots: Applying the event-related approach to understand consumers’ emotional experiences in interactions with chatbots in e-commerce
|
Wang, Cuicui
|
|
|
73 |
C |
p.
|
artikel
|
| 76 |
WHY do YOU care about me? The impact of retailers’ customer care activities on customer orientation perceptions and store patronage intentions
|
Vannucci, Virginia
|
|
|
73 |
C |
p.
|
artikel
|
| 77 |
With great power comes great responsibilities – Examining platform-based mechanisms and institutional trust in rideshare services
|
Alamoudi, Hawazen
|
|
|
73 |
C |
p.
|
artikel
|
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