| nr |
titel |
auteur |
tijdschrift |
jaar |
jaarg. |
afl. |
pagina('s) |
type |
| 1 |
A coordination mechanism through relational contract in a two-echelon supply chain
|
Liu, Yong
|
|
|
56 |
C |
p.
|
artikel
|
| 2 |
A multi-country study of bank reputation among customers in Africa: Key antecedents and consequences
|
Osakwe, Christian Nedu
|
|
|
56 |
C |
p.
|
artikel
|
| 3 |
Bridging the valuescape with digital technology: A mixed methods study on customers’ value creation process in the physical retail space
|
Nöjd, Sture
|
|
|
56 |
C |
p.
|
artikel
|
| 4 |
Chatbots in retailers’ customer communication: How to measure their acceptance?
|
Rese, Alexandra
|
|
|
56 |
C |
p.
|
artikel
|
| 5 |
Do consumers use tipping to monitor service? Role of power and embarrassment
|
Lee, Jeonggyu
|
|
|
56 |
C |
p.
|
artikel
|
| 6 |
Dynamic assortment in the presence of brand heterogeneity
|
Qiu, Jiaqing
|
|
|
56 |
C |
p.
|
artikel
|
| 7 |
Editorial Board
|
|
|
|
56 |
C |
p.
|
artikel
|
| 8 |
Engaging and retaining customers with AI and employee service
|
Prentice, Catherine
|
|
|
56 |
C |
p.
|
artikel
|
| 9 |
Exploring the effect of Starbucks' green marketing on consumers' purchase decisions from consumers’ perspective
|
Tsai, Pei-Hsuan
|
|
|
56 |
C |
p.
|
artikel
|
| 10 |
Feeling hungry? let's order through mobile! examining the fast food mobile commerce in China
|
Akram, Umair
|
|
|
56 |
C |
p.
|
artikel
|
| 11 |
Gender differences using online auctions within a generation Y sample: An application of the Theory of Planned Behaviour
|
McLaughlin, Christopher
|
|
|
56 |
C |
p.
|
artikel
|
| 12 |
How do consumers process digital display ads in-store? The effect of location, content, and goal relevance
|
van de Sanden, Stephanie
|
|
|
56 |
C |
p.
|
artikel
|
| 13 |
How to increase multichannel shopping satisfaction? An adapted Kano based stage-gate approach to select new technologies
|
Baier, Daniel
|
|
|
56 |
C |
p.
|
artikel
|
| 14 |
Impact of acculturation to western culture (AWC) on western fashion luxury consumption among Gen-Y consumers in the Asia-Pacific region
|
Das, Manish
|
|
|
56 |
C |
p.
|
artikel
|
| 15 |
Influence of opinion leadership identification criteria: The purchase of smartphones
|
Romero-Rodríguez, Margarita E.
|
|
|
56 |
C |
p.
|
artikel
|
| 16 |
Intra-household task allocation in online grocery shopping: Together alone
|
Van Droogenbroeck, Ellen
|
|
|
56 |
C |
p.
|
artikel
|
| 17 |
It takes two to tango: The role of customer empathy and resources to improve the efficacy of frontline employee empathy
|
Ngo, Liem Viet
|
|
|
56 |
C |
p.
|
artikel
|
| 18 |
Market demand and government regulation for quality grading system of agricultural products in China
|
Nie, Wenjing
|
|
|
56 |
C |
p.
|
artikel
|
| 19 |
Modelling consumers’ acceptance for the click and collect service
|
Milioti, Christina
|
|
|
56 |
C |
p.
|
artikel
|
| 20 |
Now is the time to embrace interactive electronic applications of Association Pattern Technique
|
Diedericks, Lizette
|
|
|
56 |
C |
p.
|
artikel
|
| 21 |
Privacy threats with retail technologies: A consumer perspective
|
Pizzi, Gabriele
|
|
|
56 |
C |
p.
|
artikel
|
| 22 |
Recipes for achieving customer loyalty: A qualitative comparative analysis of the dimensions of customer experience
|
Pekovic, Sanja
|
|
|
56 |
C |
p.
|
artikel
|
| 23 |
Research on the influence of after-sales service quality factors on customer satisfaction
|
Shokouhyar, Sajjad
|
|
|
56 |
C |
p.
|
artikel
|
| 24 |
Revisiting customer analytics capability for data-driven retailing
|
Hossain, Md Afnan
|
|
|
56 |
C |
p.
|
artikel
|
| 25 |
Service quality in airport hotel chains through the lens of online reviewers
|
Moro, Sérgio
|
|
|
56 |
C |
p.
|
artikel
|
| 26 |
Shopping and cross-shopping practices in Hanoi Vietnam: An emerging urban market context
|
Hai Tran, Van
|
|
|
56 |
C |
p.
|
artikel
|
| 27 |
Social media sentimentas an additional performance measure? Examples from iconic theme park destinations
|
Widmar, Nicole Olynk
|
|
|
56 |
C |
p.
|
artikel
|
| 28 |
Special section on ‘Technology & Retail’, linked to the 26th RARCS (Tallinn, Estonia)
|
Willems, Kim
|
|
|
56 |
C |
p.
|
artikel
|
| 29 |
The effects of possession- and social inclusion-defined materialism on consumer behavior toward economical versus luxury product categories, goods versus services product types, and individual versus group marketplace scenarios
|
Lim, Weng Marc
|
|
|
56 |
C |
p.
|
artikel
|
| 30 |
The pauper wears prada? How debt stress promotes luxury consumption
|
Wang, Wangshuai
|
|
|
56 |
C |
p.
|
artikel
|
| 31 |
The role of consumer knowledge, experience,and heterogeneity in fish consumption: Policy lessons from Japan
|
Kitano, Shinichi
|
|
|
56 |
C |
p.
|
artikel
|
| 32 |
Visitors’ pro-environmental behavior and the underlying motivations for natural environment: Merging dual concern theory and attachment theory
|
Kim, Minseong
|
|
|
56 |
C |
p.
|
artikel
|
| 33 |
Why do people use and recommend m-wallets?
|
Kaur, Puneet
|
|
|
56 |
C |
p.
|
artikel
|
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