| nr |
titel |
auteur |
tijdschrift |
jaar |
jaarg. |
afl. |
pagina('s) |
type |
| 1 |
A commentary on “conceptualising and measuring consumer-based brand–retailer–channel equity”: A review and response
|
Londoño, Juan Carlos
|
|
2017
|
37 |
C |
p. 31-32
2 p.
|
artikel
|
| 2 |
Consumers’ cognitive response to website change
|
Ainsworth, Jeremy
|
|
2017
|
37 |
C |
p. 56-66
11 p.
|
artikel
|
| 3 |
Customers' relationship with their grocery store: Direct and moderating effects from store format and loyalty programs
|
Filipe, Sandra
|
|
2017
|
37 |
C |
p. 78-88
11 p.
|
artikel
|
| 4 |
Editorial board
|
|
|
2017
|
37 |
C |
p. IFC-
1 p.
|
artikel
|
| 5 |
Effect of service recovery on customers’ perceived justice, satisfaction, and word-of-mouth intentions on online shopping websites
|
Jung, Na Young
|
|
2017
|
37 |
C |
p. 23-30
8 p.
|
artikel
|
| 6 |
Employee display of burnout in the service encounter and its impact on customer satisfaction
|
Söderlund, Magnus
|
|
2017
|
37 |
C |
p. 168-176
9 p.
|
artikel
|
| 7 |
Examining the effect of flow experience on online purchase: A novel approach to the flow theory based on hedonic and utilitarian value
|
Ozkara, Behcet Yalin
|
|
2017
|
37 |
C |
p. 119-131
13 p.
|
artikel
|
| 8 |
Examining the relationships between online store atmospheric color, flow experience and consumer behavior
|
Aboubaker Ettis, Saïd
|
|
2017
|
37 |
C |
p. 43-55
13 p.
|
artikel
|
| 9 |
From perceptions to propositions: Profiling customer value across retail contexts
|
Rintamäki, Timo
|
|
2017
|
37 |
C |
p. 159-167
9 p.
|
artikel
|
| 10 |
Fundamental patterns of in-store shopper behavior
|
Sorensen, Herb
|
|
2017
|
37 |
C |
p. 182-194
13 p.
|
artikel
|
| 11 |
Generational and family structural differences in male attitudes and orientations towards shopping
|
Funches, Venessa
|
|
2017
|
37 |
C |
p. 101-108
8 p.
|
artikel
|
| 12 |
Generic drugs in times of economic crisis: Are there changes in consumer purchase intention?
|
Lins Ferreira, Vinicius
|
|
2017
|
37 |
C |
p. 1-7
7 p.
|
artikel
|
| 13 |
Identity (Re)construction through sharing: A study of mother and teenage daughter dyads in France and Japan
|
Gentina, Elodie
|
|
2017
|
37 |
C |
p. 67-77
11 p.
|
artikel
|
| 14 |
Individual differences in consumer information search for services: A multiple mediation study
|
Utkarsh,
|
|
2017
|
37 |
C |
p. 33-42
10 p.
|
artikel
|
| 15 |
Investigating the direct and indirect effects of corporate hypocrisy and perceived corporate reputation on consumers’ attitudes toward the company
|
Arli, Denni
|
|
2017
|
37 |
C |
p. 139-145
7 p.
|
artikel
|
| 16 |
Mitigating customers’ negative responses to physical presence reduction
|
Tojib, Dewi
|
|
2017
|
37 |
C |
p. 109-118
10 p.
|
artikel
|
| 17 |
Refugee influx: Repercussions and research agenda for service scholars
|
Finsterwalder, Jörg
|
|
2017
|
37 |
C |
p. 177-181
5 p.
|
artikel
|
| 18 |
Sensory expectations generated by colours of red wine labels
|
Lick, Erhard
|
|
2017
|
37 |
C |
p. 146-158
13 p.
|
artikel
|
| 19 |
The effect of digital design in retail banking on customers’ commitment and loyalty: The mediating role of positive affect
|
Reydet, Sabine
|
|
2017
|
37 |
C |
p. 132-138
7 p.
|
artikel
|
| 20 |
The effects of distributive, procedural, and interactional justice on customer retention: An empirical investigation in the mobile telecom industry in Tunisia
|
Bahri-Ammari, Nedra
|
|
2017
|
37 |
C |
p. 89-100
12 p.
|
artikel
|
| 21 |
Understanding the intention to use mobile shopping applications and its influence on price sensitivity
|
Natarajan, Thamaraiselvan
|
|
2017
|
37 |
C |
p. 8-22
15 p.
|
artikel
|
| 22 |
Verticality in product labels and shelves as a metaphorical cue to quality
|
Machiels, Casparus J.A.
|
|
2017
|
37 |
C |
p. 195-203
9 p.
|
artikel
|
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