| nr |
titel |
auteur |
tijdschrift |
jaar |
jaarg. |
afl. |
pagina('s) |
type |
| 1 |
Co-creation of service recovery: Utilitarian and hedonic value and post-recovery responses
|
Park, Joohyung
|
|
2016
|
28 |
C |
p. 310-316
7 p.
|
artikel
|
| 2 |
Complexity or simplicity? Designing product pictures for advertising in online marketplaces
|
Wu, Kewen
|
|
2016
|
28 |
C |
p. 17-27
11 p.
|
artikel
|
| 3 |
Conceptualizing excessive fan consumption behavior
|
Davis, Robert
|
|
2016
|
28 |
C |
p. 252-262
11 p.
|
artikel
|
| 4 |
Conceptualizing fairness in franchisor–franchisee relationship: Dimensions, definitions and preliminary construction of scale
|
Shaikh, Ateeque
|
|
2016
|
28 |
C |
p. 28-35
8 p.
|
artikel
|
| 5 |
Constructing a conceptual model of purchase behaviour of village shopkeepers – a study of small rural retailers in Eastern India
|
Sarkar, Dev Narayan
|
|
2016
|
28 |
C |
p. 1-16
16 p.
|
artikel
|
| 6 |
Consumer response to online/offline price differentiation
|
Fassnacht, Martin
|
|
2016
|
28 |
C |
p. 137-148
12 p.
|
artikel
|
| 7 |
Do companions really enhance shopping? Assessing social lift over forms of shopper value in Mexico
|
Mora, José-Domingo
|
|
2016
|
28 |
C |
p. 228-239
12 p.
|
artikel
|
| 8 |
Editorial board
|
|
|
2016
|
28 |
C |
p. IFC-
1 p.
|
artikel
|
| 9 |
Effects of Chinese consumers' relationship benefits and satisfaction on attitudes toward foreign fashion brands:The moderating role of country of salesperson
|
Choi, Yu Hua
|
|
2016
|
28 |
C |
p. 99-106
8 p.
|
artikel
|
| 10 |
Engaging consumer through the storefront: Evidences from integrating interactive technologies
|
Pantano, Eleonora
|
|
2016
|
28 |
C |
p. 149-154
6 p.
|
artikel
|
| 11 |
Estimating attractiveness, hierarchy and catchment area extents for a national set of retail centre agglomerations
|
Dolega, Les
|
|
2016
|
28 |
C |
p. 78-90
13 p.
|
artikel
|
| 12 |
Eye-tracking customers' visual attention in the wild: Dynamic gaze behavior moderates the effect of store familiarity on navigational fluency
|
Otterbring, Tobias
|
|
2016
|
28 |
C |
p. 165-170
6 p.
|
artikel
|
| 13 |
Offering value and capturing surplus: A strategy for private label sales in a new customer loyalty building scenario
|
Hoskins, Jake D.
|
|
2016
|
28 |
C |
p. 274-280
7 p.
|
artikel
|
| 14 |
Organic food as self-presentation: The role of psychological motivation in older consumers' purchase intention of organic food
|
Hwang, Jiyoung
|
|
2016
|
28 |
C |
p. 281-287
7 p.
|
artikel
|
| 15 |
Price image consequences
|
Lombart, Cindy
|
|
2016
|
28 |
C |
p. 107-116
10 p.
|
artikel
|
| 16 |
Privacy versus reward: Do loyalty programs increase consumers' willingness to share personal information with third-party advertisers and data brokers?
|
Jai, Tun-Min (Catherine)
|
|
2016
|
28 |
C |
p. 296-303
8 p.
|
artikel
|
| 17 |
Product information and consumer choice confidence in multi-item sales promotions
|
Andrews, Demetra
|
|
2016
|
28 |
C |
p. 45-53
9 p.
|
artikel
|
| 18 |
Relationship between sales force reputation and customer behavior: Role of experiential value added by sales force
|
Echchakoui, Saïd
|
|
2016
|
28 |
C |
p. 54-66
13 p.
|
artikel
|
| 19 |
Sources of retailer personality: Private brand perceptions
|
Lombart, Cindy
|
|
2016
|
28 |
C |
p. 117-125
9 p.
|
artikel
|
| 20 |
The effect of firm scale and CSR geographical scope of impact on consumers' response
|
Rahman, Fathony
|
|
2016
|
28 |
C |
p. 189-198
10 p.
|
artikel
|
| 21 |
The effect of shelf layout on satisfaction and perceived assortment size: An empirical assessment
|
Pizzi, Gabriele
|
|
2016
|
28 |
C |
p. 67-77
11 p.
|
artikel
|
| 22 |
The effects of mall personality and fashion orientation on shopping value and mall patronage intension
|
Rahman, Osmud
|
|
2016
|
28 |
C |
p. 155-164
10 p.
|
artikel
|
| 23 |
The impact of perceived similarity to other customers on shopping mall satisfaction
|
Kwon, Hyorkjin
|
|
2016
|
28 |
C |
p. 304-309
6 p.
|
artikel
|
| 24 |
The impact of private labels on consumer store loyalty: An integrative perspective
|
Coelho do Vale, Rita
|
|
2016
|
28 |
C |
p. 179-188
10 p.
|
artikel
|
| 25 |
The influence of guanxi on physical distribution service quality availability in e-commerce sourcing fashion garments from China
|
Towers, Neil
|
|
2016
|
28 |
C |
p. 126-136
11 p.
|
artikel
|
| 26 |
The influence of related and unrelated industry diversity on retail firm failure
|
Nilsson, Pia
|
|
2016
|
28 |
C |
p. 219-227
9 p.
|
artikel
|
| 27 |
The interplay of counter-conformity motivation, social influence, and trust in customers' intention to adopt Internet banking services: The case of an emerging country
|
Chaouali, Walid
|
|
2016
|
28 |
C |
p. 209-218
10 p.
|
artikel
|
| 28 |
The sound of silence: Why music in supermarkets is just a distraction
|
Hynes, Niki
|
|
2016
|
28 |
C |
p. 171-178
8 p.
|
artikel
|
| 29 |
The thrill of victory: Women and sport shopping
|
O’Donnell, Kathleen A.
|
|
2016
|
28 |
C |
p. 240-251
12 p.
|
artikel
|
| 30 |
Transformative service research and service dominant logic: Quo Vaditis?
|
Kuppelwieser, Volker G.
|
|
2016
|
28 |
C |
p. 91-98
8 p.
|
artikel
|
| 31 |
Understanding consumer reactions to product contamination risks after national disasters: The roles of knowledge, experience, and information sources
|
Frank, Björn
|
|
2016
|
28 |
C |
p. 199-208
10 p.
|
artikel
|
| 32 |
Understanding the impact of store flyers on purchase behaviour: An empirical analysis in the context of Spanish households
|
Gázquez-Abad, Juan Carlos
|
|
2016
|
28 |
C |
p. 263-273
11 p.
|
artikel
|
| 33 |
Unfairness in consumer services: Outcomes of differential treatment of new and existing clients
|
Fernandes, Teresa
|
|
2016
|
28 |
C |
p. 36-44
9 p.
|
artikel
|
| 34 |
Who's behind the screen? Segmenting social venture consumers through social media usage
|
Chung, Te-Lin (Doreen)
|
|
2016
|
28 |
C |
p. 288-295
8 p.
|
artikel
|
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