| nr |
titel |
auteur |
tijdschrift |
jaar |
jaarg. |
afl. |
pagina('s) |
type |
| 1 |
Consumer loyalty to family versus non-family business: The roles of store image, trust and satisfaction
|
Orth, Ulrich R.
|
|
2009
|
16 |
4 |
p. 248-259
12 p.
|
artikel
|
| 2 |
Consumer observations on channel choices—Competitive strategies in Finnish grocery retailing
|
Koistinen, Katri
|
|
2009
|
16 |
4 |
p. 260-270
11 p.
|
artikel
|
| 3 |
Customer satisfaction and dissatisfaction in retail banking: Exploring the asymmetric impact of attribute performances
|
Arbore, Alessandro
|
|
2009
|
16 |
4 |
p. 271-280
10 p.
|
artikel
|
| 4 |
Developing a framework to improve retail category management through category captain arrangements
|
Bandyopadhyay, Subir
|
|
2009
|
16 |
4 |
p. 315-319
5 p.
|
artikel
|
| 5 |
Editorial board
|
|
|
2009
|
16 |
4 |
p. IFC-
1 p.
|
artikel
|
| 6 |
Examining the antecedents of trust and rapport in services: Discovering new interrelationships
|
Macintosh, Gerrard
|
|
2009
|
16 |
4 |
p. 298-305
8 p.
|
artikel
|
| 7 |
Exploring the determinants of the frugal shopper
|
Bove, Liliana L.
|
|
2009
|
16 |
4 |
p. 291-297
7 p.
|
artikel
|
| 8 |
Modelling consumer responses to an apparel store brand: Store image as a risk reducer
|
Liljander, Veronica
|
|
2009
|
16 |
4 |
p. 281-290
10 p.
|
artikel
|
| 9 |
Online social capital: Understanding e-impulse buying in practice
|
de Kervenoael, Ronan
|
|
2009
|
16 |
4 |
p. 320-328
9 p.
|
artikel
|
| 10 |
Retail services and firm profit in a dual-channel market
|
Yan, Ruiliang
|
|
2009
|
16 |
4 |
p. 306-314
9 p.
|
artikel
|
| 11 |
The role of etail quality, e-satisfaction and e-trust in online loyalty development process
|
Kim, Jiyoung
|
|
2009
|
16 |
4 |
p. 239-247
9 p.
|
artikel
|
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