| nr |
titel |
auteur |
tijdschrift |
jaar |
jaarg. |
afl. |
pagina('s) |
type |
| 1 |
Accommodators or non-accommodators? A typology of hotel frontline employees’ attitude towards guests with disabilities
|
Adam, Issahaku
|
|
2019
|
82 |
C |
p. 22-31
|
artikel
|
| 2 |
A holistic view of the service experience at coffee franchises: A cross-cultural study
|
Oh, Dongyun
|
|
2019
|
82 |
C |
p. 68-81
|
artikel
|
| 3 |
Anti-immigrant sentiments in the hospitality industry: A research agenda in flux?
|
Rivera, Manuel Antonio
|
|
2019
|
82 |
C |
p.
|
artikel
|
| 4 |
A systematic assessment of gaps between academic research and industry participation in hospitality management discipline
|
Khan, Mahmood A.
|
|
2019
|
82 |
C |
p. 82-90
|
artikel
|
| 5 |
Calm ICT design in hotels: A critical review of applications and implications
|
Stankov, Uglješa
|
|
2019
|
82 |
C |
p. 298-307
|
artikel
|
| 6 |
Customers’ needs satisfaction: A scale validation with refinement in the integrated resort setting
|
Ahn, Jiseon
|
|
2019
|
82 |
C |
p. 39-47
|
artikel
|
| 7 |
Cyber alarm: Determining the impacts of hotel’s data breach messages
|
Chen, Hsiangting Shatina
|
|
2019
|
82 |
C |
p. 326-334
|
artikel
|
| 8 |
Dynamics of pricing and non-pricing strategies, revenue management performance and competitive advantage in hotel industry
|
Nair, Girish. K.
|
|
2019
|
82 |
C |
p. 287-297
|
artikel
|
| 9 |
Editorial Board
|
|
|
2019
|
82 |
C |
p. ii
|
artikel
|
| 10 |
Ethnic food advertising formats and consumers’ responses: Picture-dominant or text-dominant?
|
Kim, DongHee
|
|
2019
|
82 |
C |
p. 5-12
|
artikel
|
| 11 |
Examining structural relationships among sport service environments, excitement, consumer-to-consumer interaction, and consumer citizenship behaviors
|
Kim, Kyungyeol (Anthony)
|
|
2019
|
82 |
C |
p. 318-325
|
artikel
|
| 12 |
Hotel choice: A closer look at demographics and online ratings
|
Tran, Lobel Trong Thuy
|
|
2019
|
82 |
C |
p. 13-21
|
artikel
|
| 13 |
Hotel overbooking taxonomy: Who and how?
|
Riasi, Arash
|
|
2019
|
82 |
C |
p. 1-4
|
artikel
|
| 14 |
How do customers respond to the hotel servicescape?
|
Lockwood, Andrew
|
|
2019
|
82 |
C |
p. 231-241
|
artikel
|
| 15 |
“How may i help you?” Says a robot: Examining language styles in the service encounter
|
Choi, Sungwoo
|
|
2019
|
82 |
C |
p. 32-38
|
artikel
|
| 16 |
Informal diversity management practices and their effectiveness: In the context of ethnically diverse employees in hotels
|
Manoharan, Ashokkumar
|
|
2019
|
82 |
C |
p. 181-190
|
artikel
|
| 17 |
Innovative capacity, quality certification and performance in the hotel sector
|
Hernández-Perlines, Felipe
|
|
2019
|
82 |
C |
p. 220-230
|
artikel
|
| 18 |
In search of diners responsive to health cues: Insights from U.S. consumers
|
Shin, Joongwon
|
|
2019
|
82 |
C |
p. 260-269
|
artikel
|
| 19 |
Internationalization and hotel performance: Agglomeration-related moderators
|
Woo, Linda
|
|
2019
|
82 |
C |
p. 48-58
|
artikel
|
| 20 |
Investigating business model innovation in Haute Cuisine. Role and behavior of chef-entrepreneurs
|
Presenza, Angelo
|
|
2019
|
82 |
C |
p. 101-111
|
artikel
|
| 21 |
Is board of director compensation excessive in restaurant firms?
|
Mun, Sung Gyun
|
|
2019
|
82 |
C |
p. 149-158
|
artikel
|
| 22 |
Negative workplace gossip and service outcomes: An explanation from social identity theory
|
Ye, Yijiao
|
|
2019
|
82 |
C |
p. 159-168
|
artikel
|
| 23 |
Predicting future trends of media elements in hotel marketing by using Change Propensity Analysis
|
Lim, Hyekyung
|
|
2019
|
82 |
C |
p. 270-277
|
artikel
|
| 24 |
Pricing strategies on Airbnb: Are multi-unit hosts revenue pros?
|
Kwok, Linchi
|
|
2019
|
82 |
C |
p. 252-259
|
artikel
|
| 25 |
Silent threat of presenteeism in the hospitality industry: Examining individual, organisational and physical/mental health factors
|
Arjona-Fuentes, Juan M.
|
|
2019
|
82 |
C |
p. 191-198
|
artikel
|
| 26 |
The creation of memorable dining experiences: formative index construction
|
Cao, Yang
|
|
2019
|
82 |
C |
p. 308-317
|
artikel
|
| 27 |
The influence of being part of a tourist network on hotels’ financial performance
|
Rotondo, Federico
|
|
2019
|
82 |
C |
p. 335-344
|
artikel
|
| 28 |
The influence of eventscape on emotions, satisfaction and loyalty: The case of re-enactment events
|
Carneiro, Maria João
|
|
2019
|
82 |
C |
p. 112-124
|
artikel
|
| 29 |
The multilevel effects of transformational leadership on entrepreneurial orientation and service innovation
|
Liu, Chih-Hsing Sam
|
|
2019
|
82 |
C |
p. 278-286
|
artikel
|
| 30 |
Together we tango: Value facilitation and customer participation in Airbnb
|
Jiang, Yangyang
|
|
2019
|
82 |
C |
p. 169-180
|
artikel
|
| 31 |
Understanding hotel frontline employees’ emotional intelligence, emotional labor, job stress, coping strategies and burnout
|
Choi, Hyung-Min
|
|
2019
|
82 |
C |
p. 199-208
|
artikel
|
| 32 |
Understanding short selling activity in the hospitality industry
|
Kot, Hung Wan
|
|
2019
|
82 |
C |
p. 136-148
|
artikel
|
| 33 |
Using interactive technologies to influence guests’ unplanned dollar spending in hotels
|
Morosan, Cristian
|
|
2019
|
82 |
C |
p. 242-251
|
artikel
|
| 34 |
What drives customers’ willingness to pay price premiums for luxury gastronomic experiences at michelin-starred restaurants?
|
Kiatkawsin, Kiattipoom
|
|
2019
|
82 |
C |
p. 209-219
|
artikel
|
| 35 |
When do satisfied employees become more committed? A multilevel investigation of the role of internal service climate
|
Wong, IpKin Anthony
|
|
2019
|
82 |
C |
p. 125-135
|
artikel
|
| 36 |
When service failure is interpreted as discrimination: Emotion, power, and voice
|
Min, Hyounae (Kelly)
|
|
2019
|
82 |
C |
p. 59-67
|
artikel
|
| 37 |
Why and when witnessing uncivil behavior leads observers to punish frontline employees and leave the firm
|
Karabas, Ismail
|
|
2019
|
82 |
C |
p. 91-100
|
artikel
|
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