| nr |
titel |
auteur |
tijdschrift |
jaar |
jaarg. |
afl. |
pagina('s) |
type |
| 1 |
Advance booking and hotel price variability online: Any opportunity for business customers?
|
Guizzardi, Andrea
|
|
2017
|
64 |
C |
p. 85-93
9 p.
|
artikel
|
| 2 |
Assessing Airbnb as a disruptive innovation relative to hotels: Substitution and comparative performance expectations
|
Guttentag, Daniel A.
|
|
2017
|
64 |
C |
p. 1-10
10 p.
|
artikel
|
| 3 |
Consumer response to discontinuation of corporate social responsibility activities of hotels
|
Li, Yaoqi
|
|
2017
|
64 |
C |
p. 41-50
10 p.
|
artikel
|
| 4 |
Does mindfulness reduce emotional exhaustion? A multilevel analysis of emotional labor among casino employees
|
Li, Jun (Justin)
|
|
2017
|
64 |
C |
p. 21-30
10 p.
|
artikel
|
| 5 |
Drivers and resources of customer co-creation: A scenario-based case in the restaurant industry
|
Im, Jinyoung
|
|
2017
|
64 |
C |
p. 31-40
10 p.
|
artikel
|
| 6 |
Editorial Board info
|
|
|
2017
|
64 |
C |
p. IFC-
1 p.
|
artikel
|
| 7 |
Exploring the dynamic effect of multi-quality attributes on overall satisfaction: The case of incentive events
|
Lee, Jin-Soo
|
|
2017
|
64 |
C |
p. 51-61
11 p.
|
artikel
|
| 8 |
Restaurant servers’ risk perceptions and risk communication-related behaviors when serving customers with food allergies in the U.S.
|
Wen, Han
|
|
2017
|
64 |
C |
p. 11-20
10 p.
|
artikel
|
| 9 |
The practice of overbooking: Lessons learned from United Airlines flight 3411
|
Pizam, Abraham
|
|
2017
|
64 |
C |
p. 94-95
2 p.
|
artikel
|
| 10 |
Understanding the dimensions of customer relationships in the hotel and restaurant industries
|
Hyun, Sunghyup Sean
|
|
2017
|
64 |
C |
p. 73-84
12 p.
|
artikel
|
| 11 |
Workplace ostracism and proactive customer service performance: A conservation of resources perspective
|
Zhu, Hong
|
|
2017
|
64 |
C |
p. 62-72
11 p.
|
artikel
|
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