| nr |
titel |
auteur |
tijdschrift |
jaar |
jaarg. |
afl. |
pagina('s) |
type |
| 1 |
A scenario-based experiment and a field study: A comparative examination for service failure and recovery
|
Kim, Jong-Hyeong
|
|
2014
|
41 |
C |
p. 125-132
8 p.
|
artikel
|
| 2 |
Attitudes and perceptions toward affirmative action programs: An application of institutional theory
|
Susskind, Alex M.
|
|
2014
|
41 |
C |
p. 38-48
11 p.
|
artikel
|
| 3 |
Attitudinal dimensions of professionalism and service quality efficacy of frontline employees in hotels
|
Lee, Kyoung-Joo
|
|
2014
|
41 |
C |
p. 140-148
9 p.
|
artikel
|
| 4 |
Cross-cultural comparison of Chinese and Arab consumer complaint behavior in the hotel context
|
Jahandideh, Behrouz
|
|
2014
|
41 |
C |
p. 67-76
10 p.
|
artikel
|
| 5 |
Editorial Board info
|
|
|
2014
|
41 |
C |
p. IFC-
1 p.
|
artikel
|
| 6 |
Hotels for female business travelers?
|
Pizam, Abraham
|
|
2014
|
41 |
C |
p. 158-159
2 p.
|
artikel
|
| 7 |
How effective are your CSR messages? The moderating role of processing fluency and construal level
|
Zhang, Lu
|
|
2014
|
41 |
C |
p. 56-62
7 p.
|
artikel
|
| 8 |
Identity-conscious vs identity-blind: Hotel managers’ use of formal and informal diversity management practices
|
Manoharan, Ashokkumar
|
|
2014
|
41 |
C |
p. 1-9
9 p.
|
artikel
|
| 9 |
Knowledge sharing in revenue management teams: Antecedents and consequences of group cohesion
|
Aubke, Florian
|
|
2014
|
41 |
C |
p. 149-157
9 p.
|
artikel
|
| 10 |
Measuring spa-goers’ preferences: A conjoint analysis approach
|
Kucukusta, Deniz
|
|
2014
|
41 |
C |
p. 115-124
10 p.
|
artikel
|
| 11 |
On revenue management and the use of occupancy forecasting error measures
|
Koupriouchina, Larissa
|
|
2014
|
41 |
C |
p. 104-114
11 p.
|
artikel
|
| 12 |
Perceived supervisor and co-worker support for error management: Impact on perceived psychological safety and service recovery performance
|
Guchait, Priyanko
|
|
2014
|
41 |
C |
p. 28-37
10 p.
|
artikel
|
| 13 |
Re-examining the market structure effects on hotel performance using market share inequality
|
Chen, Chiang-Ming
|
|
2014
|
41 |
C |
p. 63-66
4 p.
|
artikel
|
| 14 |
Revisiting the impact of bed tax with spatial panel approach
|
Lee, Seul Ki
|
|
2014
|
41 |
C |
p. 49-55
7 p.
|
artikel
|
| 15 |
The English public house as a 21st century socially responsible community institution
|
Sandiford, Peter John
|
|
2014
|
41 |
C |
p. 88-96
9 p.
|
artikel
|
| 16 |
The impact of eco-friendly practices on green image and customer attitudes: An investigation in a café setting
|
Jeong, EunHa
|
|
2014
|
41 |
C |
p. 10-20
11 p.
|
artikel
|
| 17 |
The impact of relational identity on the relationship between LMX, interpersonal justice, and employees’ group commitment
|
Luo, Zhenpeng
|
|
2014
|
41 |
C |
p. 21-27
7 p.
|
artikel
|
| 18 |
The relationship between learning satisfaction and career competencies
|
Kong, Haiyan
|
|
2014
|
41 |
C |
p. 133-139
7 p.
|
artikel
|
| 19 |
Total quality management, corporate social responsibility and performance in the hotel industry
|
Benavides-Velasco, Carlos A.
|
|
2014
|
41 |
C |
p. 77-87
11 p.
|
artikel
|
| 20 |
When the plate is full: Aggression among chefs
|
Meloury, J.
|
|
2014
|
41 |
C |
p. 97-103
7 p.
|
artikel
|
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