| nr |
titel |
auteur |
tijdschrift |
jaar |
jaarg. |
afl. |
pagina('s) |
type |
| 1 |
Alcohol-service liability: Consequences of guest intoxication
|
Gursoy, Dogan
|
|
2011
|
30 |
3 |
p. 714-724
11 p.
|
artikel
|
| 2 |
A model for wine list and wine inventory yield management
|
Barth, J.E.(Joe)
|
|
2011
|
30 |
3 |
p. 701-707
7 p.
|
artikel
|
| 3 |
An examination of electronic video clips in the context of hotel Websites
|
Kim, Sungsoo
|
|
2011
|
30 |
3 |
p. 612-618
7 p.
|
artikel
|
| 4 |
A stakeholder approach to expatriate management: Perceptions of hotel expatriate managers in China
|
Miao, Li
|
|
2011
|
30 |
3 |
p. 530-541
12 p.
|
artikel
|
| 5 |
Competitive revenue management for fixing quota and price of hotel commodities under uncertainty
|
Padhi, Sidhartha S.
|
|
2011
|
30 |
3 |
p. 725-734
10 p.
|
artikel
|
| 6 |
Corporate reputation, satisfaction, delight, and loyalty towards rural lodging units in Portugal
|
Loureiro, Sandra Maria Correia
|
|
2011
|
30 |
3 |
p. 575-583
9 p.
|
artikel
|
| 7 |
Customer complaints in restaurants: Do they differ by service stages and loyalty levels?
|
Namkung, Young
|
|
2011
|
30 |
3 |
p. 495-502
8 p.
|
artikel
|
| 8 |
Determinants of corporate cash-holding levels: An empirical examination of the restaurant industry
|
Kim, Jiyoung
|
|
2011
|
30 |
3 |
p. 568-574
7 p.
|
artikel
|
| 9 |
Dimensions of Chinese culture values in relation to service provision in hospitality and tourism industry
|
Tsang, Nelson K.F.
|
|
2011
|
30 |
3 |
p. 670-679
10 p.
|
artikel
|
| 10 |
Do brands matter? A comparison of branded and independent hotels’ performance during a full economic cycle
|
O’Neill, John W.
|
|
2011
|
30 |
3 |
p. 515-521
7 p.
|
artikel
|
| 11 |
Does the look matter? The impact of casino servicescape on gaming customer satisfaction, intention to revisit, and desire to stay
|
Lam, Long W.
|
|
2011
|
30 |
3 |
p. 558-567
10 p.
|
artikel
|
| 12 |
Editorial Board
|
|
|
2011
|
30 |
3 |
p. CO2-
1 p.
|
artikel
|
| 13 |
Effects of the Door-in-the-Face technique on restaurant customers’ behavior
|
Guéguen, Nicolas
|
|
2011
|
30 |
3 |
p. 759-761
3 p.
|
artikel
|
| 14 |
Examining the indirect impact of showroom entertainment on hourly slot gaming volume: The case of a Las Vegas hotel-casino
|
Suh, Eunju
|
|
2011
|
30 |
3 |
p. 522-529
8 p.
|
artikel
|
| 15 |
Exploring the factors of gastronomy blogs influencing readers’ intention to taste
|
Wang, Hsiu-Yuan
|
|
2011
|
30 |
3 |
p. 503-514
12 p.
|
artikel
|
| 16 |
Hospitality service employees’ coping styles: The role of emotional intelligence, two basic personality traits, and socio-demographic factors
|
Kim, Hyun Jeong
|
|
2011
|
30 |
3 |
p. 588-598
11 p.
|
artikel
|
| 17 |
Luxury marketing: The influences of psychological and demographic characteristics on attitudes toward luxury restaurants
|
Lee, Jee Hye
|
|
2011
|
30 |
3 |
p. 658-669
12 p.
|
artikel
|
| 18 |
Marketing research and revenue optimization for the cruise industry: A concise review
|
Sun, Xiaodong
|
|
2011
|
30 |
3 |
p. 746-755
10 p.
|
artikel
|
| 19 |
New or repeat customers: How does physical environment influence their restaurant experience?
|
Ryu, Kisang
|
|
2011
|
30 |
3 |
p. 599-611
13 p.
|
artikel
|
| 20 |
Opaque Selling in the Hotel Industry: Is it Good for Everyone?
|
Pizam, Abraham
|
|
2011
|
30 |
3 |
p. 485-
1 p.
|
artikel
|
| 21 |
Social exchanges as motivators of hotel employees’ organizational citizenship behavior: The proposition and application of a new three-dimensional framework
|
Ma, Emily
|
|
2011
|
30 |
3 |
p. 680-688
9 p.
|
artikel
|
| 22 |
Strategic alignment leverage between hotels and companies: The buyer–supplier relationship perspective
|
Ku, Edward C.S.
|
|
2011
|
30 |
3 |
p. 735-745
11 p.
|
artikel
|
| 23 |
Switching intention model development: Role of service performances, customer satisfaction, and switching barriers in the hotel industry
|
Han, Heesup
|
|
2011
|
30 |
3 |
p. 619-629
11 p.
|
artikel
|
| 24 |
The contribution of personality to graduate managerial training
|
Ineson, Elizabeth M.
|
|
2011
|
30 |
3 |
p. 630-638
9 p.
|
artikel
|
| 25 |
The determinants of hotel room rates: Another visit with Singapore's data
|
Lee, Chew Ging
|
|
2011
|
30 |
3 |
p. 756-758
3 p.
|
artikel
|
| 26 |
The effects of nonverbal communication of employees in the family restaurant upon customers’ emotional responses and customer satisfaction
|
Jung, Hyo Sun
|
|
2011
|
30 |
3 |
p. 542-550
9 p.
|
artikel
|
| 27 |
The impact of advertising on patrons’ emotional responses, perceived value, and behavioral intentions in the chain restaurant industry: The moderating role of advertising-induced arousal
|
Hyun, Sunghyup Sean
|
|
2011
|
30 |
3 |
p. 689-700
12 p.
|
artikel
|
| 28 |
The impact of industry force factors on resource competitive strategies and hotel performance
|
Tavitiyaman, Pimtong
|
|
2011
|
30 |
3 |
p. 648-657
10 p.
|
artikel
|
| 29 |
The indirect impact of casual dining on low-end gaming in destination and local casinos
|
Tanford, Sarah
|
|
2011
|
30 |
3 |
p. 486-494
9 p.
|
artikel
|
| 30 |
The respected manager… the organisational social capital developer
|
Brien, Anthony
|
|
2011
|
30 |
3 |
p. 639-647
9 p.
|
artikel
|
| 31 |
Transcendental leadership: The progressive hospitality leader's silver bullet
|
Alexakis, George
|
|
2011
|
30 |
3 |
p. 708-713
6 p.
|
artikel
|
| 32 |
Understanding perceptions of professional attributes using conjoint analysis
|
Ruetzler, Tanya
|
|
2011
|
30 |
3 |
p. 551-557
7 p.
|
artikel
|
| 33 |
Validating a DEA-based menu analysis model using structural equation modeling
|
Reynolds, Dennis
|
|
2011
|
30 |
3 |
p. 584-587
4 p.
|
artikel
|
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