| nr |
titel |
auteur |
tijdschrift |
jaar |
jaarg. |
afl. |
pagina('s) |
type |
| 1 |
AI robots over sommeliers? Exploring the service provider effect on diners’ wine ordering decisions at restaurants
|
Lu, Lu
|
|
|
122 |
C |
p.
|
artikel
|
| 2 |
An fsQCA analysis of service quality for hotel customer satisfaction
|
Perdomo-Verdecia, Vladimir
|
|
|
122 |
C |
p.
|
artikel
|
| 3 |
Barista robots with human appeal: Unraveling the impact of anthropomorphism, human presence, and perceived financial constraints on consumer behavior
|
Kim, Heewon
|
|
|
122 |
C |
p.
|
artikel
|
| 4 |
Can hospitableness promote patients’ eWOM behaviour? The role of perceived overall fairness, treatment effectiveness and disease severity
|
Liu, Jingyan
|
|
|
122 |
C |
p.
|
artikel
|
| 5 |
ChatGPT or online review: Which is a better determinant of customers’ trust in Airbnb listings and stay intention?
|
Choi, Miju
|
|
|
122 |
C |
p.
|
artikel
|
| 6 |
Conversational AI chatbots as counselors for hospitality employees
|
Wang, Yao-Chin
|
|
|
122 |
C |
p.
|
artikel
|
| 7 |
Corporate identity management: A study of employees’ perceptions in the context of the retail and the hospitality and tourism sectors
|
Foroudi, Pantea
|
|
|
122 |
C |
p.
|
artikel
|
| 8 |
Corrigendum to “You’re the Only One, or Simply the Best. Hotels differentiation, competition, agglomeration, and pricing” [Int. J. Hosp. Manag. 85 (2020) 102362]
|
Sánchez-Pérez, Manuel
|
|
|
122 |
C |
p.
|
artikel
|
| 9 |
Customer value co-destruction behaviors in smart service encounters: Scale development and cross-cultural validation
|
Kong, Yurou
|
|
|
122 |
C |
p.
|
artikel
|
| 10 |
Determinants of consumer intention to use smart food lockers during COVID-19: A multi-method approach
|
Hu, Yuqing
|
|
|
122 |
C |
p.
|
artikel
|
| 11 |
Differential leadership and hospitality employees’ in-role performance: The role of constructive deviance and competitive climate
|
Liu, Yingyan
|
|
|
122 |
C |
p.
|
artikel
|
| 12 |
Digital natives on the rise: A systematic literature review on generation Z's engagement with RAISA technologies in hospitality services
|
Fu, Mengni
|
|
|
122 |
C |
p.
|
artikel
|
| 13 |
Dining out with food allergies: Two decades of evidence calling for enhanced consumer protection
|
Dominguez, Silvia
|
|
|
122 |
C |
p.
|
artikel
|
| 14 |
Does perceived yuanfen impact Chinese customers’ hotel ratings?
|
Tang, Xiangjie
|
|
|
122 |
C |
p.
|
artikel
|
| 15 |
Do you feel angry when you are gossiped about? Understanding the mechanism underlying negative workplace gossip and service sabotage
|
Lyu, Yijing
|
|
|
122 |
C |
p.
|
artikel
|
| 16 |
Editorial Board
|
|
|
|
122 |
C |
p.
|
artikel
|
| 17 |
Effects of a platform’s market exit accompanying UGC transfer on its’ competitor: Evidence from a natural experiment
|
Deng, Lingfei
|
|
|
122 |
C |
p.
|
artikel
|
| 18 |
Employee emotional investment: An institutional logic perspective
|
Shulga, Lenna V.
|
|
|
122 |
C |
p.
|
artikel
|
| 19 |
Entrepreneurial orientation and firm performance: The role of advice seeking in the tourism and hospitality industry
|
Zeng, Zhaokang
|
|
|
122 |
C |
p.
|
artikel
|
| 20 |
Event attendees’ crafting behaviors for AI-powered autonomous driving at events: A monitor and acceptance theory perspective
|
Wang, Yao-Chin
|
|
|
122 |
C |
p.
|
artikel
|
| 21 |
Exploring the impact of abusive supervision on employee approaches to managing service errors and failures: Examining the effects of hope and optimism, and service tenure
|
Gip, Huy
|
|
|
122 |
C |
p.
|
artikel
|
| 22 |
Fetching the ‘exterior’ ‘in’: Effects of an alliance’s collaborative governance and collaborative accountability on hotel innovation performance
|
Abdulmawla, Mostafa
|
|
|
122 |
C |
p.
|
artikel
|
| 23 |
From personal convictions to collective action: Predicting employees’ pro-environmental behaviors in public and private spheres
|
Haldorai, Kavitha
|
|
|
122 |
C |
p.
|
artikel
|
| 24 |
Great remains great, weak becomes weaker? Examining the influence of platform’s signaling cues on provider performance
|
Mahadevan, Dhrithi
|
|
|
122 |
C |
p.
|
artikel
|
| 25 |
Holiday effects on tipping rates in full-service restaurants
|
Ali, Faizan
|
|
|
122 |
C |
p.
|
artikel
|
| 26 |
How and when job passion promotes customer-oriented organizational citizenship behavior: A moderated mediation model
|
Teng, Hsiu-Yu
|
|
|
122 |
C |
p.
|
artikel
|
| 27 |
How and when restaurant innovativeness promotes a memorable dining experience: A moderated mediation model
|
Tsaur, Sheng-Hshiung
|
|
|
122 |
C |
p.
|
artikel
|
| 28 |
How does customer satisfaction change after hotels start using self-service kiosks?
|
Wu, Xiaojun
|
|
|
122 |
C |
p.
|
artikel
|
| 29 |
How does the anthropomorphism of service robots impact employees’ role service behavior in the workplace?
|
Yang, Yihao
|
|
|
122 |
C |
p.
|
artikel
|
| 30 |
How to stay competitive: An innovative concept to assess the business competitiveness using online restaurant reviews
|
Wu, Jie
|
|
|
122 |
C |
p.
|
artikel
|
| 31 |
Improving travel experience for hotel guests: Policy recommendations for pet-friendly hotels
|
Koufodontis, Nikolaos Iason
|
|
|
122 |
C |
p.
|
artikel
|
| 32 |
Information and communication technology availability demand and leadership behavior: A daily diary experience sampling method analysis
|
Zhang, Zhenduo
|
|
|
122 |
C |
p.
|
artikel
|
| 33 |
Is it too much or not enough to click? Examining how and when the vertical visual perspective affects consumers' click-through intention
|
Wu, Heng
|
|
|
122 |
C |
p.
|
artikel
|
| 34 |
Morality or hypocrisy: The effect of hotel sustainability labels varies across different online review valence
|
Lv, Linxiang
|
|
|
122 |
C |
p.
|
artikel
|
| 35 |
Navigating the spectrum of human-robot collaboration: Addressing robophobia-robophilia in the hospitality industry
|
Jin, Dan
|
|
|
122 |
C |
p.
|
artikel
|
| 36 |
Optimal employment decisions in the hospitality sector under uncertain productivity loss due to catastrophe: A mean-variance utility approach
|
Mukherjee, Soumyatanu
|
|
|
122 |
C |
p.
|
artikel
|
| 37 |
Past reflection and future selection: A study of green hotel choices
|
Zeng, Xinying
|
|
|
122 |
C |
p.
|
artikel
|
| 38 |
Perceived advantages and disadvantages of information communication technology adoption among restaurants in an emerging economy: A diffusion of innovations view
|
Duarte Alonso, Abel
|
|
|
122 |
C |
p.
|
artikel
|
| 39 |
Politics and dinner tables do mix! exploring the role of consumers’ political orientation in plant-based food promotion at restaurants
|
Shao, Xiaolong
|
|
|
122 |
C |
p.
|
artikel
|
| 40 |
Prioritization of internal marketing practices according to their influence on employee satisfaction by comparing IPA and AIPA
|
Davras, Özgür
|
|
|
122 |
C |
p.
|
artikel
|
| 41 |
Returns to scale, technical and efficiency changes in the Spanish hotel industry using technological heterogeneity models
|
Hernández-Guedes, Christian
|
|
|
122 |
C |
p.
|
artikel
|
| 42 |
Social Robot Privacy Concern (SRPC): Rethinking privacy concerns within the hospitality domain
|
Jia, Shizhen (Jasper)
|
|
|
122 |
C |
p.
|
artikel
|
| 43 |
Stemming (chef’s) occupational attrition: Navigating and surviving the socialisation process
|
Dagsland, Å.H.B.
|
|
|
122 |
C |
p.
|
artikel
|
| 44 |
Supply chain resilience in the tourism and hospitality industry: A comprehensive examination of driving and restraining forces
|
Erol, Ismail
|
|
|
122 |
C |
p.
|
artikel
|
| 45 |
The demand for safety measures in the hospitality industry: Changes over three phases of a pandemic
|
Pennington-Gray, Lori
|
|
|
122 |
C |
p.
|
artikel
|
| 46 |
The development of a calling by hospitality employees during an extreme event
|
Zhou, Abby Jingzi
|
|
|
122 |
C |
p.
|
artikel
|
| 47 |
The effect of resilient leadership on employee resilience during a crisis in tourism & hospitality firms: A self-determination perspective
|
Zhang, Jiangchi
|
|
|
122 |
C |
p.
|
artikel
|
| 48 |
The effects of over-service on restaurant consumers’ satisfaction and revisit intention
|
Li, Wenjing
|
|
|
122 |
C |
p.
|
artikel
|
| 49 |
The effects of the professionalization of hosting on service quality: Towards quality standards and certifications within the short-term rental market
|
Miguel, Cristina
|
|
|
122 |
C |
p.
|
artikel
|
| 50 |
The free riding in hospitality corporate giving: Theoretical explanation and implications
|
Chen, Ming-Hsiang
|
|
|
122 |
C |
p.
|
artikel
|
| 51 |
The impact of intermediate option availability on consumers' choice: The moderating role of price roundness
|
Lee, Eunji
|
|
|
122 |
C |
p.
|
artikel
|
| 52 |
The power of voice! The impact of robot receptionists’ voice pitch and communication style on customer value cocreation intention
|
Liu, Xiao-Xin
|
|
|
122 |
C |
p.
|
artikel
|
| 53 |
The self-regulatory role of trait mindfulness in workplace bullying, hostility and counterproductive work behaviours among hotel employees
|
Alqhaiwi, Zaid Oqla
|
|
|
122 |
C |
p.
|
artikel
|
| 54 |
The two faces of Artificial Intelligence (AI): Analyzing how AI usage shapes employee behaviors in the hospitality industry
|
Liu, Yunshuo
|
|
|
122 |
C |
p.
|
artikel
|
| 55 |
True or performative allyship: A matter of perception in search of cause-related marketing authenticity
|
Xue, Xunyue
|
|
|
122 |
C |
p.
|
artikel
|
| 56 |
Understanding the rationale for chefs’ mentorship-based abuse in hospitality firms: A knowledge transfer perspective
|
Rao, Yong
|
|
|
122 |
C |
p.
|
artikel
|
| 57 |
Unleashing employee potential: The effects of customer-empowering behaviors on job crafting in hospitality industries
|
Guo, Gongxing
|
|
|
122 |
C |
p.
|
artikel
|
| 58 |
Unlocking the potential of blockchain-based sharing economy in hospitality and tourism: A systematic review
|
Muharam, Ikram Nur
|
|
|
122 |
C |
p.
|
artikel
|
| 59 |
When can empowering leadership foster intrinsic motivation and proactive performance in the tourism and hospitality industry? A moderated mediation model
|
Abuelhassan, Abuelhassan Elshazly
|
|
|
122 |
C |
p.
|
artikel
|
| 60 |
When disclosing the artificial intelligence (AI) technology integration into service delivery backfires: Roles of fear of AI, identity threat and existential threat
|
Xu, Yingwei (Wayne)
|
|
|
122 |
C |
p.
|
artikel
|
| 61 |
When patrons become perpetrators: Examining the negative effects of customer incivility for Hospitality employees
|
Srivastava, Shalini
|
|
|
122 |
C |
p.
|
artikel
|
| 62 |
Which ESG dimensions matter in the hotel industry? Evidence from the cost of debt
|
He, Yueying
|
|
|
122 |
C |
p.
|
artikel
|
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