| nr |
titel |
auteur |
tijdschrift |
jaar |
jaarg. |
afl. |
pagina('s) |
type |
| 1 |
A cross-cultural case study of consumers' communications about a new technological product
|
Moro, Sérgio
|
|
|
121 |
C |
p. 438-447
|
artikel
|
| 2 |
A dynamic framework for managing customer engagement on social media
|
Shawky, Sara
|
|
|
121 |
C |
p. 567-577
|
artikel
|
| 3 |
A review of comparative advertising research 1975–2018: Thematic and citation analyses
|
del Barrio-García, Salvador
|
|
|
121 |
C |
p. 73-84
|
artikel
|
| 4 |
Artificial intelligence and business models in the sustainable development goals perspective: A systematic literature review
|
Di Vaio, Assunta
|
|
|
121 |
C |
p. 283-314
|
artikel
|
| 5 |
Beyond organisational support: Exploring the supportive role of co-workers and supervisors in a multi-actor service ecosystem
|
Pinna, Roberta
|
|
|
121 |
C |
p. 524-534
|
artikel
|
| 6 |
Brand co-creation through social commerce information sharing: The role of social media
|
Tajvidi, Mina
|
|
|
121 |
C |
p. 476-486
|
artikel
|
| 7 |
Business ties, political ties, and innovation performance in Chinese industrial firms: The role of entrepreneurial orientation and environmental dynamism
|
Zhang, Jing A.
|
|
|
121 |
C |
p. 254-267
|
artikel
|
| 8 |
Chief global officers, geographical sales dispersion, and firm performance
|
Feng, Cong
|
|
|
121 |
C |
p. 58-72
|
artikel
|
| 9 |
Composing markets: A framework of intentionality in market-shaping
|
Hawa, Joelle
|
|
|
121 |
C |
p. 47-57
|
artikel
|
| 10 |
Connecting with consumers using ubiquitous technology: A new model to forecast consumer reaction
|
Margulis, Anna
|
|
|
121 |
C |
p. 448-460
|
artikel
|
| 11 |
Consumer adoption of pro-poor service innovations in subsistence marketplaces
|
Hasan, Rajibul
|
|
|
121 |
C |
p. 461-475
|
artikel
|
| 12 |
Creating value in product service systems through sharing
|
Akbar, Payam
|
|
|
121 |
C |
p. 495-505
|
artikel
|
| 13 |
Culture and the adoption of new information technologies: Introduction to the special issue
|
Laroche, Michel
|
|
|
121 |
C |
p. 375-377
|
artikel
|
| 14 |
Culture is in the “I” of the beholder: Identity confirmation in tourist advertisements
|
Cowan, Kirsten
|
|
|
121 |
C |
p. 378-388
|
artikel
|
| 15 |
Customer engagement and relationships in multi-actor service ecosystems
|
Sharma, Piyush
|
|
|
121 |
C |
p. 487-494
|
artikel
|
| 16 |
Customer engagement, consumption and firm performance in a multi-actor service eco-system: The moderating role of resource integration
|
Ho, Mia Hsiao-Wen
|
|
|
121 |
C |
p. 557-566
|
artikel
|
| 17 |
Customer engagement, customer equity and repurchase intention in mobile apps
|
Ho, Mia Hsiao-Wen
|
|
|
121 |
C |
p. 13-21
|
artikel
|
| 18 |
Deterring dealer slackness: The role of supplier incentives and monitoring and the market environment
|
Zhang, Zhikun
|
|
|
121 |
C |
p. 353-363
|
artikel
|
| 19 |
Differential effects of pay-it-forward and direct-reciprocity on prosocial behavior
|
Yang, Zhiyong
|
|
|
121 |
C |
p. 400-408
|
artikel
|
| 20 |
Digital ecosystem and consumer engagement: A socio-technical perspective
|
Morgan-Thomas, Anna
|
|
|
121 |
C |
p. 713-723
|
artikel
|
| 21 |
Digital information flows across a B2C/C2C continuum and technological innovations in service ecosystems: A service-dominant logic perspective
|
Peltier, James W.
|
|
|
121 |
C |
p. 724-734
|
artikel
|
| 22 |
Do board characteristics impact corporate risk disclosures? The Indian experience
|
Khandelwal, Chandni
|
|
|
121 |
C |
p. 103-111
|
artikel
|
| 23 |
Editorial Board
|
|
|
|
121 |
C |
p. ii-vi
|
artikel
|
| 24 |
Effect of service transgressions on distant third-party customers: The role of moral identity and moral judgment
|
Sharma, Isha
|
|
|
121 |
C |
p. 696-712
|
artikel
|
| 25 |
Effects of ‘feeling right’ about website cultural congruency on regular and mobile websites
|
Bartikowski, Boris
|
|
|
121 |
C |
p. 420-428
|
artikel
|
| 26 |
Enhancing member-institution relationships through social media: The role of other-user engagement behavior and similarity perceptions
|
Fujita, Momoko
|
|
|
121 |
C |
p. 642-654
|
artikel
|
| 27 |
Establishing the boundary conditions for female board directors’ influence on firm performance through CSR
|
Liu, Yonghong
|
|
|
121 |
C |
p. 112-120
|
artikel
|
| 28 |
Explicating the resource integration process during self-service socialisation: Conceptual framework and research propositions
|
van Tonder, Estelle
|
|
|
121 |
C |
p. 516-523
|
artikel
|
| 29 |
Exploring how consumer goods companies innovate in the digital age: The role of big data analytics companies
|
Mariani, Marcello M.
|
|
|
121 |
C |
p. 338-352
|
artikel
|
| 30 |
Firm-advisor ties and financial performance in the context of corporate divestiture
|
Pathak, Seemantini
|
|
|
121 |
C |
p. 315-328
|
artikel
|
| 31 |
Friend or foe? Customer engagement’s value-based effects on fellow customers and the firm
|
Clark, Moira K.
|
|
|
121 |
C |
p. 549-556
|
artikel
|
| 32 |
Hidden costs in different stages of advanced services – A multi-actor perspective of performance based contracts
|
Datta, Partha Priya
|
|
|
121 |
C |
p. 667-685
|
artikel
|
| 33 |
How anticipated emotions shape behavioral intentions to fight climate change
|
Odou, Philippe
|
|
|
121 |
C |
p. 243-253
|
artikel
|
| 34 |
How different (dis)engagement behaviors affect performance within an e-market ecosystem: A longitudinal analysis
|
Katsifaraki, Georgia D.
|
|
|
121 |
C |
p. 578-591
|
artikel
|
| 35 |
Interactions between instrumental timbre and consumers’ regulatory focus
|
Sunaga, Tsutomu
|
|
|
121 |
C |
p. 1-12
|
artikel
|
| 36 |
Internationalization and firm default risk: The roles of environmental dynamism and marketing capability
|
Sun, Wenbin
|
|
|
121 |
C |
p. 142-153
|
artikel
|
| 37 |
Investigating firm level drivers of salesperson brand identification
|
Allison, Lee
|
|
|
121 |
C |
p. 154-169
|
artikel
|
| 38 |
Is sharing up for sale? Monetary exchanges in the sharing economy
|
Küper, Inken
|
|
|
121 |
C |
p. 223-234
|
artikel
|
| 39 |
Is “Three” a lucky number? Exchange-rate exposure in a “Rule of Three” model
|
Andrikopoulos, Athanasios
|
|
|
121 |
C |
p. 85-92
|
artikel
|
| 40 |
“I want to break free!” How experiences of freedom foster consumer happiness
|
Gaston-Breton, Charlotte
|
|
|
121 |
C |
p. 22-32
|
artikel
|
| 41 |
Luxury in the digital age: A multi-actor service encounter perspective
|
Holmqvist, Jonas
|
|
|
121 |
C |
p. 747-756
|
artikel
|
| 42 |
Materialism, cosmopolitanism, and emotional brand attachment: The roles of ideal self-congruity and perceived brand globalness
|
Fastoso, Fernando
|
|
|
121 |
C |
p. 429-437
|
artikel
|
| 43 |
Network market orientation as a relational governance mechanism to public-private partnerships
|
Irún, Beatriz
|
|
|
121 |
C |
p. 268-282
|
artikel
|
| 44 |
On-demand service platforms pro/anti adoption cognition: Examining the context-specific reasons
|
Delgosha, Mohammad Soltani
|
|
|
121 |
C |
p. 180-194
|
artikel
|
| 45 |
Paying it forward: The influence of other customer service recovery on future co-creation
|
Kim, Kawon
|
|
|
121 |
C |
p. 604-615
|
artikel
|
| 46 |
Perceived design affordance of new products: Scale development and validation
|
El Amri, Dhouha
|
|
|
121 |
C |
p. 127-141
|
artikel
|
| 47 |
Predicting motivational outcomes in social entrepreneurship: Roles of entrepreneurial self-efficacy and situational fit
|
To, Chester K.M.
|
|
|
121 |
C |
p. 209-222
|
artikel
|
| 48 |
Product patriotism: How consumption practices make and maintain national identity
|
Spielmann, Nathalie
|
|
|
121 |
C |
p. 389-399
|
artikel
|
| 49 |
Purchasing intention and behavior in the sharing economy: Mediating effects of APP assessments
|
Lo, Fang-Yi
|
|
|
121 |
C |
p. 93-102
|
artikel
|
| 50 |
Representing another nation: The influence of foreign citizen ambassadors on product evaluations
|
Spielmann, Nathalie
|
|
|
121 |
C |
p. 409-419
|
artikel
|
| 51 |
Scenarios in business and management: The current stock and research opportunities
|
Tiberius, Victor
|
|
|
121 |
C |
p. 235-242
|
artikel
|
| 52 |
Self-centered and self-employed: Gender and the relationship between narcissism and self-employment
|
Harms, P.D.
|
|
|
121 |
C |
p. 170-179
|
artikel
|
| 53 |
Similarity over difference: How congruency in customer characteristics drives service experiences
|
Nguyen, July
|
|
|
121 |
C |
p. 592-603
|
artikel
|
| 54 |
Tales from the countryside: Unpacking “passing the environmental buck” as hypocritical practice in the food supply chain
|
Glover, Jane
|
|
|
121 |
C |
p. 33-46
|
artikel
|
| 55 |
Tensions and trade-offs in multi-actor service ecosystems
|
McColl-Kennedy, Janet R.
|
|
|
121 |
C |
p. 655-666
|
artikel
|
| 56 |
The effects of transforming mobile services into mobile promotions
|
Hsieh, Jung-Kuei
|
|
|
121 |
C |
p. 195-208
|
artikel
|
| 57 |
The effects of warmth-oriented and competence-oriented service recovery messages on observers on online platforms
|
Huang, Ran
|
|
|
121 |
C |
p. 616-627
|
artikel
|
| 58 |
The “right-to-refuse-service” paradox: Other customers’ perception of discretionary service denial
|
Sarkar, Juhi Gahlot
|
|
|
121 |
C |
p. 686-695
|
artikel
|
| 59 |
Understanding online event experience: The importance of communication, engagement and interaction
|
Kharouf, Husni
|
|
|
121 |
C |
p. 735-746
|
artikel
|
| 60 |
Voice analytics in business research: Conceptual foundations, acoustic feature extraction, and applications
|
Hildebrand, Christian
|
|
|
121 |
C |
p. 364-374
|
artikel
|
| 61 |
When co-production fails: The role of customer’s internal attributions and impression management concerns
|
Sugathan, Praveen
|
|
|
121 |
C |
p. 535-548
|
artikel
|
| 62 |
When in Rome! Complaint contagion effect in multi-actor service ecosystems
|
Chen, Ke
|
|
|
121 |
C |
p. 628-641
|
artikel
|
| 63 |
When interchangeability between providers and users makes a difference: The mediating role of social proximity in collaborative services
|
Nguyen, Stephanie
|
|
|
121 |
C |
p. 506-515
|
artikel
|
| 64 |
Who will be your next customer: A machine learning approach to customer return visits in airline services
|
Hwang, Syjung
|
|
|
121 |
C |
p. 121-126
|
artikel
|
| 65 |
Work-life management for workforce maintenance: A qualitative comparative study
|
Yee, Rachel W.Y.
|
|
|
121 |
C |
p. 329-337
|
artikel
|
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