| nr |
titel |
auteur |
tijdschrift |
jaar |
jaarg. |
afl. |
pagina('s) |
type |
| 1 |
An assessment of value creation in mobile service delivery and the moderating role of time consciousness
|
Kleijnen, Mirella
|
|
2007
|
83 |
1 |
p. 33-46
14 p.
|
artikel
|
| 2 |
Competing through service: Insights from service-dominant logic
|
Lusch, Robert F.
|
|
2007
|
83 |
1 |
p. 5-18
14 p.
|
artikel
|
| 3 |
Editorial Board
|
|
|
2007
|
83 |
1 |
p. ii-
1 p.
|
artikel
|
| 4 |
Employee versus supervisor ratings of performance in the retail customer service sector: Differences in predictive validity for customer outcomes
|
Netemeyer, Richard G.
|
|
2007
|
83 |
1 |
p. 131-145
15 p.
|
artikel
|
| 5 |
Interactional service failures in a pseudorelationship: The role of organizational attributions
|
Hess Jr., Ronald L.
|
|
2007
|
83 |
1 |
p. 79-95
17 p.
|
artikel
|
| 6 |
Multiple reference effects in service evaluations: Roles of alternative attractiveness and self-image congruity
|
Yim, Chi Kin (Bennett)
|
|
2007
|
83 |
1 |
p. 147-157
11 p.
|
artikel
|
| 7 |
Six strategies for competing through service: An agenda for future research
|
Bolton, Ruth N.
|
|
2007
|
83 |
1 |
p. 1-4
4 p.
|
artikel
|
| 8 |
The effect of customer service on retailers’ shareholder wealth: The role of availability and reputation cues
|
Wiles, Michael A.
|
|
2007
|
83 |
1 |
p. 19-31
13 p.
|
artikel
|
| 9 |
The impact of code switching on service encounters
|
Schau, Hope Jensen
|
|
2007
|
83 |
1 |
p. 65-78
14 p.
|
artikel
|
| 10 |
The role of pleasant music in servicescapes: A test of the dual model of environmental perception
|
Morin, Sylvie
|
|
2007
|
83 |
1 |
p. 115-130
16 p.
|
artikel
|
| 11 |
The WOW factor: Creating value through win-back offers to reacquire lost customers
|
Tokman, Mert
|
|
2007
|
83 |
1 |
p. 47-64
18 p.
|
artikel
|
| 12 |
Understanding brand and dealer retention in the new car market: The moderating role of brand tier
|
Verhoef, Peter C.
|
|
2007
|
83 |
1 |
p. 97-113
17 p.
|
artikel
|
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