nr |
titel |
auteur |
tijdschrift |
jaar |
jaarg. |
afl. |
pagina('s) |
type |
1 |
Barometer of hotel room revenue
|
Smith, Randell A. |
|
2003 |
44 |
5-6 |
p. 16- 1 p. |
artikel |
2 |
Brand Europe: European integration and tourism development
|
Åkerhielm, Peter |
|
2003 |
44 |
5-6 |
p. 88-93 6 p. |
artikel |
3 |
Buying high and selling low in the lodging-property market
|
Corgel, John B. |
|
2003 |
44 |
5-6 |
p. 69-75 7 p. |
artikel |
4 |
Buying high and selling low revisited: The “quiet industry”
|
Corgel, John B. |
|
2003 |
44 |
5-6 |
p. 76-80 5 p. |
artikel |
5 |
Commentary on “Loyalty: A strategic commitment”
|
Shoemaker, Stowe |
|
2003 |
44 |
5-6 |
p. 47-52 6 p. |
artikel |
6 |
Continued relevance of “factors driving meeting effectiveness”
|
Hinkin, Timothy R. |
|
2003 |
44 |
5-6 |
p. 27-30 4 p. |
artikel |
7 |
Customer satisfaction: Applying concepts to industry-wide measures
|
Barsky, Jonathan |
|
2003 |
44 |
5-6 |
p. 173-183 11 p. |
artikel |
8 |
Europe 1992: Neglecting the tourism opportumty
|
Åkerhielmchekitan, Peter |
|
2003 |
44 |
5-6 |
p. 81-87 7 p. |
artikel |
9 |
Evaluating a hotel GM's performance A case study in benchmarking
|
Morey, Richard C. |
|
2003 |
44 |
5-6 |
p. 53-59 7 p. |
artikel |
10 |
Executive summaries
|
|
|
2003 |
44 |
5-6 |
p. 4-10 7 p. |
artikel |
11 |
From customer value to engineering pleasurable expenences in real life and online
|
Dubs, Laurette |
|
2003 |
44 |
5-6 |
p. 124-130 7 p. |
artikel |
12 |
Labor scheduling: A commentary
|
Thompson, Gary M. |
|
2003 |
44 |
5-6 |
p. 149-155 7 p. |
artikel |
13 |
Loyalty: A strategic commitment
|
Bowen, John T. |
|
2003 |
44 |
5-6 |
p. 31-46 16 p. |
artikel |
14 |
Marketing hotels using Global Distribution Systems
|
Emmer, Rita Marie |
|
2003 |
44 |
5-6 |
p. 94-104 11 p. |
artikel |
15 |
Marketing hotels using global distribution systems Revisited
|
O'Connor, Peter |
|
2003 |
44 |
5-6 |
p. 105-114 10 p. |
artikel |
16 |
No one ever made money by discouraging their customers from spencling it!
|
Quain, Bill |
|
2003 |
44 |
5-6 |
p. 166-172 7 p. |
artikel |
17 |
Research reflections
|
Thompson, Gary M. |
|
2003 |
44 |
5-6 |
p. 3- 1 p. |
artikel |
18 |
Revenue management: A retrospective
|
Kimes, Sheryl E. |
|
2003 |
44 |
5-6 |
p. 131-138 8 p. |
artikel |
19 |
Revisiting the best of the best: Innovations in hotel practice
|
Enz, Cathy A. |
|
2003 |
44 |
5-6 |
p. 115-123 9 p. |
artikel |
20 |
The art and science of customer-choice modeling Reflections, advances, and managerial implications
|
Verma, Rohit |
|
2003 |
44 |
5-6 |
p. 156-165 10 p. |
artikel |
21 |
The service imperative: Factors driving meeting effectiveness
|
Hinkin, Timothy R. |
|
2003 |
44 |
5-6 |
p. 17-26 10 p. |
artikel |
22 |
Tip levels and service: An update, extension, and reconciliation
|
Lynn, Michael |
|
2003 |
44 |
5-6 |
p. 139-148 10 p. |
artikel |
23 |
Update and Extension to “evaluating a hotel GM's performance”
|
Morey, Richard C. |
|
2003 |
44 |
5-6 |
p. 60-68 9 p. |
artikel |