| nr |
titel |
auteur |
tijdschrift |
jaar |
jaarg. |
afl. |
pagina('s) |
type |
| 1 |
A Cornell Quarterly classic article: New tools for achieving service quality
|
Wyckoff, D.Daryl
|
|
2001
|
42 |
4 |
p. 25-38
14 p.
|
artikel
|
| 2 |
A Retrospective Commentary
|
Lovelock, Christopher
|
|
2001
|
42 |
4 |
p. 39-46
|
artikel
|
| 3 |
A retrospective commentary on the article “New Tools for Achieving Service Quality”
|
Lovelock, Christopher
|
|
2001
|
42 |
4 |
p. 39-46
8 p.
|
artikel
|
| 4 |
Barometer of hotel room revenue
|
Smith, Randell A
|
|
2001
|
42 |
4 |
p. III-
1 p.
|
artikel
|
| 5 |
Challenges in hotel design: Planning the guest-room floor
|
Rutes, Walter A
|
|
2001
|
42 |
4 |
p. 77-88
12 p.
|
artikel
|
| 6 |
Forecasting for Hotel Revenue Management
|
Weatherford, Lawrence R.
|
|
2001
|
42 |
4 |
p. 53-64
|
artikel
|
| 7 |
Forecasting for hotel revenue management: Testing aggregation against disaggregation
|
Weatherford, Lawrence R
|
|
2001
|
42 |
4 |
p. 53-64
12 p.
|
artikel
|
| 8 |
Identifying and Controlling Threatening Airline Passengers
|
Berkley, Blair J.
|
|
2001
|
42 |
4 |
p. 6-23
|
artikel
|
| 9 |
Identifying and controlling threatening airline passengers
|
Berkley, Blair J
|
|
2001
|
42 |
4 |
p. 6-23
18 p.
|
artikel
|
| 10 |
New Tools for Achieving Service Quality
|
Wyckoff, D. Daryl
|
|
2001
|
42 |
4 |
p. 25-38
|
artikel
|
| 11 |
Our policy regarding previously published material
|
|
|
2001
|
42 |
4 |
p. II-
1 p.
|
artikel
|
| 12 |
Seeking perspective
|
Enz, Cathy A
|
|
2001
|
42 |
4 |
p. 3-
1 p.
|
artikel
|
| 13 |
The Compensation Conundrum
|
Sturman, Michael C.
|
|
2001
|
42 |
4 |
p. 70-76
|
artikel
|
| 14 |
The compensation conundrum: Does the hospitality industry shortchange its employees—and itself?
|
Sturman, Michael C
|
|
2001
|
42 |
4 |
p. 70-76
7 p.
|
artikel
|
| 15 |
The Effect of Employee Turnover on Hotel Profits
|
Simons, Tony
|
|
2001
|
42 |
4 |
p. 65-69
|
artikel
|
| 16 |
The effect of employee turnover on hotel profits: A test across multiple hotels
|
Simons, Tony
|
|
2001
|
42 |
4 |
p. 65-69
5 p.
|
artikel
|
| 17 |
Time-Restricted Sales Appeals
|
Brannon, Laura A.
|
|
2001
|
42 |
4 |
p. 47-52
|
artikel
|
| 18 |
Time-restricted sales appeals: The importance of offering real value
|
Brannon, Laura A
|
|
2001
|
42 |
4 |
p. 47-52
6 p.
|
artikel
|
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