| no |
title |
author |
magazine |
year |
volume |
issue |
page(s) |
type |
| 1 |
A Framework for Improving Customer Service through Information Technology
|
Piccoli, Gabriele
|
|
2001
|
42 |
3 |
p. 38-45
|
article
|
| 2 |
A fresh start
|
|
|
2001
|
42 |
3 |
p. II-
1 p.
|
article
|
| 3 |
A Ski-industry Challenge
|
Makens, James C.
|
|
2001
|
42 |
3 |
p. 74-79
|
article
|
| 4 |
Barometer of hotel room revenue
|
Smith, Randell A.
|
|
2001
|
42 |
3 |
p. 10-
1 p.
|
article
|
| 5 |
Clashing cultures on the slopes: a ski-industry challenge
|
Makens, James C.
|
|
2001
|
42 |
3 |
p. 74-79
6 p.
|
article
|
| 6 |
Energy Management in 2001 and Beyond
|
Stipanuk, David M.
|
|
2001
|
42 |
3 |
p. 57-70
|
article
|
| 7 |
Energy management in 2001 and beyond: operational options that reduce use and cost
|
Stipanuk, David M.
|
|
2001
|
42 |
3 |
p. 57-70
14 p.
|
article
|
| 8 |
How Packaging Services Can Hurt Consumption
|
Gourville, John T.
|
|
2001
|
42 |
3 |
p. 29-37
|
article
|
| 9 |
How packaging services can hurt consumption
|
Gourville, John T.
|
|
2001
|
42 |
3 |
p. 29-37
9 p.
|
article
|
| 10 |
How Product Quality Drives Profitability
|
Kimes, Sheryl E.
|
|
2001
|
42 |
3 |
p. 25-28
|
article
|
| 11 |
How product quality drives profitability: the experience at Holiday Inn
|
Kimes, Sheryl E.
|
|
2001
|
42 |
3 |
p. 25-28
4 p.
|
article
|
| 12 |
Information + analysis = understanding
|
Enz, Cathy A.
|
|
2001
|
42 |
3 |
p. 3-
1 p.
|
article
|
| 13 |
The anatomy of buzz: how to create word-of-mouth marketing
|
Rosen, Emanuel
|
|
2001
|
42 |
3 |
p. 7-
1 p.
|
article
|
| 14 |
The customer-service life cycle: a framework for improving customer service through information technology
|
Piccoli, Gabriele
|
|
2001
|
42 |
3 |
p. 38-45
8 p.
|
article
|
| 15 |
The Impact of Tipping Recommendations on Tip Levels
|
Strohmetz, David B.
|
|
2001
|
42 |
3 |
p. 71-73
|
article
|
| 16 |
The impact of tipping recommendations on tip levels
|
Strohmetz, David B.
|
|
2001
|
42 |
3 |
p. 71-73
3 p.
|
article
|
| 17 |
The Perversity of Sexual-Harassment Law
|
Sherwyn, David
|
|
2001
|
42 |
3 |
p. 46-56
|
article
|
| 18 |
The perversity of sexual-harassment law: effects of recent court rulings
|
Sherwyn, David
|
|
2001
|
42 |
3 |
p. 46-56
11 p.
|
article
|
| 19 |
Why Destination Areas Rise and Fall in Popularity
|
Plog, Stanley
|
|
2001
|
42 |
3 |
p. 13-24
|
article
|
| 20 |
Why destination areas rise and fall in popularity: an update of a Cornell Quarterly classic
|
Plog, Stanley
|
|
2001
|
42 |
3 |
p. 13-24
12 p.
|
article
|
| 21 |
Why we buy: the science of shopping
|
Underhill, Paco
|
|
2001
|
42 |
3 |
p. 8-9
2 p.
|
article
|
Journal description